Contact Center Representative - Inbound jobs in Knoxville, TN

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Consultant
  • UT Federal Credit Union
  • Knoxville, TN FULL_TIME
  • TITLE: Contact Center Consultant

    LOCATION: UTFCU Corporate Headquarters

    HOURS: Mon- Friday 9-5 Sat 9-12


    SUMMARY:

    Responsible for answering and responding to member inquiries received through the telephone contact center. Provides superior service to members and potential members via phone, mail, email, fax, or home banking. As the initial contact person, represents the credit union in a professional, courteous, and helpful manner. Provides prompt, professional and courteous support and assistance to members and credit union employees. The Contact Center Consultant does this by meeting the qualifications and performing the duties listed below.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same.
    • Manages complaints, resolves problems, and responds appropriately to contact center inquiries via phone, email, and other correspondence.
    • Demonstrates a thorough knowledge and understanding of credit union consumer products and services and related policies, procedures, rules, and regulations to accurately assist members with
      • Share and share draft accounts
      • Certificates
      • Loan products
      • Credit and Debit card services
      • Online/Mobile/Telephone banking
      • Wire transfers
      • Direct deposits
      • Payroll deductions
      • Other services as directed
    • Demonstrates a basic knowledge and understanding of credit union business products and services and related policies, procedures, rules, and regulations.
    • Within established levels of authority, efficiently and accurately processes members' financial transactions and performs member account file maintenance.
    • Educates members on appropriate products and services to benefit the member and achieves referral and/or sales goals set forth by the credit union.
    • Maintains the highest level of confidentiality with all member information.
    • Appropriately mitigates risk through accurately completing member requests for stop payments and member disputes of unauthorized transactions.
    • Provides supports to other credit union employees in electronic interfaces, including online and mobile banking.
    • Efficiently and accurately performs beginning of day and end of day duties, such as balancing daily transactions.
    • Prepares and maintains reports, as assigned.
    • Actively participates in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations.
    • Attends training classes to continuously increase job knowledge and overall job performance in order to provide exceptional service to our members. Takes initiative for personal career development and seeks opportunities to learn new skills.

    PERFORMANCE STANDARDS:

    Contact Center Consultants exhibit excellent communication skills by listening to members' needs and offering expert advice on products and services in a positive, friendly manner in order to build lasting relationships with members. Contact Center Consultants also exhibit patience and empathy and are responsive when dealing with members and employees. Successful Contact Center Consultants will be focused, well-organized individuals, with the ability to think on their feet. They will consistently achieve referral and/or sales goals by identifying products and services that meet member needs. Charisma, a team spirit, and the ability to work in a dynamic environment are essential. Contact Center Consultants are able to think creatively to find solutions and are motivated to take initiative as appropriate.

    MINIMUM REQUIREMENTS:

    • Maintains the highest standards of ethical behavior.
    • Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness.
    • Promotes awareness of the credit union mission and brand statement to the credit union membership.
    • Abides by the Service Standards established by the credit union.
    • Strong knowledge of financial products and services.
    • Demonstrated sales skills and ability to meet sales goals
    • Regular and predictable attendance.
    • Excellent verbal and written communication skills to communicate professionally.
    • Maintains a professional appearance in accordance with established dress code.
    • Technological skills and knowledge, including computer literacy.

    EDUCATION/EXPERIENCE:

    High school diploma (or GED); plus 6 months to two years' related experience in a customer/member service, financial institution, or sales environment; or an equivalent combination of education and experience.

    QUALIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    LANGUAGE SKILLS:

    Ability to read and interpret forms, account entries and transactions, credit union documents, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and construct basic correspondence to communicate professionally with members. Ability to speak effectively by telephone with members or other employees of organization.

    MATHEMATICAL SKILLS:

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

    REASONING ABILITY:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in situations. In certain circumstances, problem resolution may require considerable diplomacy while dealing with difficult people.

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit for extend periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

    The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 lbs.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting.

    Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple phones and computer equipment. The noise level in the work environment is usually moderate. Work area may be cramped. Employee may not be able to easily leave work area unless for a scheduled break.

    MENTAL DEMANDS:

    The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be very precise when updating member accounts. The Contact Center Consultant must respond to an ever-changing volume of telephone calls during the workday and work week. The employee must be able to deal with people effectively under adverse and/or stressful conditions.

  • 25 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Knoxville, TN FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 1 Month Ago

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Inbound Customer Support Representative
  • Foundever
  • Newport, TN FULL_TIME
  • Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbou...
  • 19 Days Ago

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Inbound Customer Engagement Representative
  • Foundever
  • Newport, TN FULL_TIME
  • Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbou...
  • 19 Days Ago

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Inbound Customer Experience Representative
  • Foundever
  • Newport, TN FULL_TIME
  • Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbou...
  • 19 Days Ago

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Inbound Customer Support Representative
  • Foundever
  • Morristown, TN FULL_TIME
  • Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbou...
  • 19 Days Ago

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0 Contact Center Representative - Inbound jobs found in Knoxville, TN area

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ATTENDANT, VENDING (PART-TIME)
  • Morrison Healthcare
  • Knoxville, TN
  • **ATTENDANT, VENDING (PART-TIME)** * We are now hiring for a part-time **ATTENDANT, VENDING** position. * **Location**: ...
  • 3/28/2024 12:00:00 AM

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Credit Union Call Center Representative
  • Contemporary Staffing Solutions
  • Knoxville, TN
  • Job Description Job Description Contemporary Staffing Solutions is seeking a Consumer Lending Specialist to join our cli...
  • 3/26/2024 12:00:00 AM

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Member Services Representative--Customer Service
  • Girl Scout Council of Southern Appalachians
  • Knoxville, TN
  • Job Description Job Description Do you provide extraordinary customer service via phone, in-person, and email? Are you e...
  • 3/26/2024 12:00:00 AM

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PATIENT SERVICE REP I
  • Covenant Health
  • Knoxville, TN
  • Patient Service Representative, Therapy Center West PRN/OCC, Hours vary, Day Shift Covenant Health Therapy Centers Overv...
  • 3/26/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • Knoxville, TN
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/25/2024 12:00:00 AM

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Client Service Associate
  • TalentLink Solutions
  • Knoxville, TN
  • ABOUT US Our commitment to excellence, grounded in trust, experience, and meaningful relationships, defines our core phi...
  • 3/25/2024 12:00:00 AM

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Service Receptionist - Grayson Hyundai Subaru
  • Grayson Automotive
  • Knoxville, TN
  • Job Description Job Description Grayson Hyundai Subaru is seeking a Service Receptionist to answer incoming telephone ca...
  • 3/24/2024 12:00:00 AM

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Default Service Specialist Senior - Spoc
  • First Horizon Bank
  • Knoxville, TN
  • If hired, you are eligible for $1,500 signing bonus. $500 is payable after 30 days, $500 after 90 days and $500 after 12...
  • 2/12/2024 12:00:00 AM

Knoxville is a city in the U.S. state of Tennessee, and the county seat of Knox County. The city had an estimated population of 186,239 in 2016 and a population of 178,874 as of the 2010 census, making it the state's third largest city after Nashville and Memphis. Knoxville is the principal city of the Knoxville Metropolitan Statistical Area, which, in 2016, was 868,546, up 0.9 percent, or 7,377 people, from to 2015. The KMSA is, in turn, the central component of the Knoxville-Sevierville-La Follette Combined Statistical Area, which, in 2013, had a population of 1,096,961. First settled in 178...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,419 to $39,966
Knoxville, Tennessee area prices
were up 1.3% from a year ago