Contact Center Representative - Inbound jobs in Jackson, TN

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative (Call Center)
  • Fedex Employee Credit Association
  • Memphis, TN OTHER
  • Overview

    Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

     

    FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

     

    FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

     

    With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

     

    Title: Contact Center Representative (Call Center) 

    Reports To: Supervisors and Assistant Vice President, Member Services

    Schedule: Various between 7:30 a.m. - 5:30 p.m., Monday - Friday

    Location: Nonconnah

    FLSA Status: Non-Exempt

    Responsibilities

    Normal Duties and Responsibilities: 

     

  • Serve our members.  
  • .Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments, and other member needs.
  • Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications. 4.
  • Utilizing a “member centric” approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives
  • Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
  • Assist with Live Chat, as needed. 
  •  Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.
  • Maintains regulatory compliance including the Bank Secrecy Act. 
  • Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.
  • Participates in ongoing training for professional and personal development.
  • Maintains a positive, professional attitude and works well with a team.
  • All other duties and responsibilities as assigned. 
  • Qualifications

    Minimum Qualifications: 

     

  • Some college preferred, or an equivalent combination of education and experience. Financial Institution experience preferred, including understanding of credit union philosophy and knowledge of credit union rules and regulations.
  • Bilingual, Spanish required.  
  • Demonstrated ability to investigate and solve complex problems.
  • Excellent written and verbal communication and basic math skills.
  • Must be accurate, organized, attentive to details, and manage time well.
  • Proficiency in Microsoft Office. 
  • 23 Days Ago

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Contact Center Sales and Service Representative
  • Arvest Bank
  • Jonesboro, AR FULL_TIME
  • Location: 2009 Browns Ln., Jonesboro, AR External candidates may be able to work remotely after the initial 120 day training period with sufficient performance. Internal candidates may be able to work...
  • 1 Month Ago

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Contact Center Sales Representative II
  • TruGreen Limited Partnership
  • Memphis, TN FULL_TIME
  • 100847 6855 Appling Farms Pkwy, Memphis, Tennessee 38133 Job Description Position Overview TruGreen is currently hiring a Contact Center Sales Representative who will receive inbound and places outbou...
  • 1 Month Ago

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Contact Center Representative (Call Center) -Bilingual
  • Fedex Employee Credit Association
  • Memphis, TN OTHER
  • Overview Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits! FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union whi...
  • 16 Days Ago

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Contact Center Operations Manager
  • Semmes Murphey Clinic
  • Memphis, TN FULL_TIME
  • DescriptionSemmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illnesses while advancing the field of neuroscience.The Contact Center Operations Manager ...
  • 4 Days Ago

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Sr. Business Systems Analyst- Contact Center Solutions
  • FedEx
  • Collierville, TN FULL_TIME
  • Sponsorship is available for this position.To develop major applications systems requirements, testing and controls and provide support of application enhancements. To lead determination of key inform...
  • 3 Days Ago

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0 Contact Center Representative - Inbound jobs found in Jackson, TN area

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Acquisition Follow - Up Sales Specialist
  • Steadfast Home Buyers
  • Jackson, TN
  • Are you excited to become a part of a thriving Real Estate Investment Company in Jackson, TN? Steadfast Home Buyers is o...
  • 3/28/2024 12:00:00 AM

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Road Driver
  • FedEx Corp.
  • Jackson, TN
  • **Road Driver** CAROUSEL_PARAGRAPH * Jackson, Tennessee * Driving Positions FedEx Freight ** Share Job** mail_outlineNot...
  • 3/28/2024 12:00:00 AM

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Process Coach Engineer, Paint Sealer Line, Ford at BlueOval City, Tennessee Electric Vehicle Center
  • Ford
  • Stanton, TN
  • Job Description Paint Production Process Coach Engineer (Sealer) , Ford at Blue Oval City, Tennessee Electric Vehicle Ce...
  • 3/28/2024 12:00:00 AM

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Security Operations Supervisor-Tennessee Plants
  • Ford
  • Stanton, TN
  • Job Description #LI-Hybrd In this position... This position is for a Manufacturing Regional Security Operations Supervis...
  • 3/28/2024 12:00:00 AM

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Collections Specialist/Service Writer Advisor
  • Prime Auto USA
  • Jackson, TN
  • Job Description Job Description **Must be Bi-lingual (Fluent in English and Spanish) .** Pay range will be dependent on ...
  • 3/27/2024 12:00:00 AM

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Merchandising Sales Associate
  • Tractor Supply Company
  • Henderson, TN
  • Overall Job Summary This position is responsible for traveling with the Field Activity Support Team (FAST) to stores wit...
  • 3/25/2024 12:00:00 AM

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Parts Specialist
  • O'Reilly Auto Parts
  • Jackson, TN
  • The Parts Specialist will provide all retail and installer customers with a high level of service. This position will al...
  • 3/24/2024 12:00:00 AM

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Cook
  • Healthcare Services Group, Inc.
  • BOLIVAR, TN
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 3/22/2024 12:00:00 AM

Jackson is a city in and the county seat of Madison County, Tennessee. Located 70 miles (110 km) east of Memphis, it is a regional center of trade for West Tennessee. Its total population was 65,211 at the 2010 census and 67,265 in the 2012 Census estimate. Jackson is the primary city of the Jackson, Tennessee metropolitan area, which is included in the Jackson-Humboldt, Tennessee combined statistical area. Jackson is Madison County's largest city, and the second-largest city in West Tennessee next to Memphis. It is home to the Tennessee Supreme Court's courthouse for West Tennessee, as Jackso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,492 to $40,062
Jackson, Tennessee area prices
were up 1.3% from a year ago