Contact Center Representative - Inbound jobs in Indiana

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative - Bilingual
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  •  

    POSITION TITLE: Contact Center Representative              

    REPORTS TO: Contact Center Manager

    PAY GRADE: 6,7

    DEPARTMENT: Contact Center  

    FLSA STATUS: Non-Exempt

     

    PURPOSE: The primary purpose of this position is to fulfill our Member’s First Pledge of Valued Relationships, Trusted Solutions.   To live out the pledge the position must deliver high quality service to both internal and external members.  The position responds to member inquiries and solves problems in a prompt and courteous manner which meets our Member Service Standards.

    CULTURAL EXPECTATIONS:

    • Adheres to Financial Center’s Policy and Procedures 
    • Acts as a role model within and outside Financial Center 
    • Maintains a positive and respectful attitude 
    • Communicates regularly with supervisor about department issues 
    • Demonstrates flexible and efficient time management and ability to prioritize workload 
    • Consistently reports to work on time prepared to perform duties of position 
    • Demonstrate enthusiastic support of corporate mission, core values and long term objectives.   
    • Resolves questions or problems on the basis of past precedent and interpretation of policy and procedural guidelines.  
    • Must be able to work independently while helping the Center reach its goals
    • Projects the professional image of the Credit Union
    • Work with team towards meeting stated Service Level Expectations
    • Meet department standards for acceptable error ratios in new accounts, GL posting, and transaction posting. Meet stated individual Service and Sales goals
    • Provide accurate, effective communications to members
    • Must be flexible enough to make changes and modify schedules to accommodate department needs when applicable. 

     

    ESSENTIAL DUTIES:

    • Receives member interactions by telephone, live chat or email and must determine purpose of the call and either transacts the business or refer them to the appropriate staff associate.
    • Must demonstrate an ability to effectively cross-share Credit Union products and services in order to deepen member relationships
    • Must be able to handle multiple tasks and function in a busy call center atmosphere.
    • Responsible for servicing the full range of Credit Union products and services
    • Assists members in resolving account problems or account research
    • Responsible for educating and enrolling members on Financial Center’s electronic services (Money Line, Financial Center Online, Bill Payer, The Hub, ATM & Check/Debit Cards)  
    • Must be proficient in all Credit Union electronic services in order to provide technical support for new or existing users of Financial Center Online, Bill Payer, and the Credit Union web site
    • Fields and effectively responds to member questions regarding services available, payroll deduction/direct deposit, share and loan interest rates, dividend calculations, and location and operating hours of Centers, etc.
    • Performs other duties commensurate with this position

     

    REQUIRED BACKGROUND:

    • High school education or equivalent
    • Should have two years previous experience at a financial institution or call center environment, familiar with related policy and procedures
    • Contact Center Representative I – Less than 2 years of similar or related Financial Institution experience.
    • Contact Center Representative II – Has 2 or more years of similar or related financial institution experience. Additional responsibilities include but may not be limited to:  Call escalations.
    • Expected to demonstrate a consistent ability to meet or exceed sales and service goals.
    • Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside/or outside the organization 
    • Work requires professional written and verbal communication and interpersonal skills.  
    • Should be familiar with the Credit Union bylaws, policies, procedures and state and federal laws effecting all operations of the Center.  Should have a thorough knowledge of all Credit Union products and services or become well versed in 90 days.
    • Professional service attitude, with effective follow up on work and any outstanding issues or member interactions.
    • Proficient in Microsoft Office and other Credit Union systems or become well versed in 90 days   

     

    WORK ENVIRONMENT: Work may require physical mobility within the general work area, continual communication with members, repetitive tasks and a high level of attention to security.  The work is performed in a general office environment.

     

  • 1 Month Ago

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Contact Center Representative
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 1 Month Ago

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Contact Center Representative - Full-Time
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 11 Days Ago

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Contact Center Representative I
  • Centra Credit Union
  • Columbus, IN FULL_TIME
  • Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our commun...
  • 25 Days Ago

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Contact center representative
  • Centra Credit Union
  • Columbus, IN FULL_TIME
  • Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our commun...
  • 25 Days Ago

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Contact Center Representative
  • AAA Hoosier Motor Club
  • Indianapolis, IN OTHER
  • Job Details Job Location: College Park - 8751 Wesleyan Road - Indianapolis, IN Salary Range: Undisclosed DescriptionABOUT AAA HOOSIER MOTOR CLUB: Since 1902, AAA Hoosier Motor Club, headquartered in I...
  • 1 Month Ago

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Contact Center Representative | Savannah, GA
  • MCI Careers
  • Savannah, GA
  • LOCATION: Savannah, GA JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.10 - $16.10 / hour APPLICAT...
  • 3/28/2024 12:00:00 AM

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Contact Center Representative | Dallas, TX
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
  • 3/28/2024 12:00:00 AM

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Contact Center Representative
  • WMA
  • Austin, TX
  • Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
  • 3/28/2024 12:00:00 AM

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Contact Center Representative
  • Educational Federal Credit Union
  • Kendall, FL
  • Job Description Job Description This is an entry skilled level support position in the Member Contact Center (MCC). The ...
  • 3/28/2024 12:00:00 AM

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Contact Center Representative
  • Flex Personnel
  • Plano, TX
  • Job Description Job Description In Search Of Hard working and dedicated customer service representative to work in our c...
  • 3/27/2024 12:00:00 AM

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Contact Center Representative
  • Kemba Cincinnati Credit Union
  • West Chester, OH
  • Job Description Job Description ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, ...
  • 3/26/2024 12:00:00 AM

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Contact Center Representative
  • Veridian Credit Union
  • Cedar Falls, IA
  • Job Description Job Description MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA Fluency in Spanish speaki...
  • 3/26/2024 12:00:00 AM

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Contact Center Representative | Wichita, KS
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/24/2024 12:00:00 AM

Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west. Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,332 to $42,480