Contact Center Representative - Inbound jobs in Glendale, AZ

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact center representative
  • TEKsystems
  • Phoenix, AZ FULL_TIME
  • TEKsystems in partnership with One Medical*

    Opportunity Details :

    • Duties :
    • Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appointment management.
    • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience
    • Leverage problem-solving skills and our The Medical Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts
    • Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
    • Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.
    • Pay : $19.25 / hr base (Raise to $20 / hr at 4 months on the job)
    • Shift Differential : 1.25x Shift Diff for any hours worked Mon Fri 6pm 7am and all-day Saturday and Sunday
    • $19.25 makes $24.06.
    • Schedules : 40 hours weekly set schedule, open Monday - Sunday with first and second shifts available
    • Start Date : April 8th
    • Locations : In-Office in Tempe

    Additional Skills & Qualifications :

    • At least 2 years of experience in call center customer roles OR patient facing healthcare service roles
    • Experience thriving in an environment with high-volume calls is a plus
    • Strong written and verbal communication skills, including impeccable phones manner
    • Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously
    • Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus

    Experience Level : Entry Level

    Entry Level

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Last updated : 2024-03-24

  • 2 Days Ago

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Contact Center Representative 19.25/hr
  • TEKsystems
  • Phoenix, AZ FULL_TIME
  • *TEKsystems in partnership with One Medical* Opportunity Details: Duties: Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appoi...
  • 3 Days Ago

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Contact Center Representative
  • OrthoArizona
  • Peoria, AZ FULL_TIME
  • Contact Center Representative About OrthoArizona: At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona ...
  • 15 Days Ago

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Contact Center Representative
  • CopperPoint Insurance Companies
  • Phoenix, AZ FULL_TIME
  • CopperPoint has an exciting opportunity for a Contact Center Representative in the Phoenix, AZ area. The Contact Center Representative will deliver excellent customer service, in a fast-paced contact ...
  • 16 Days Ago

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Customer Contact Center Representative - Remote, Pacific - 2978295
  • PV8 US Innovex Inc.
  • Phoenix, AZ FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 8 Days Ago

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Bi-lingual Customer Contact Center Representative - Remote, Pacific - 2978295
  • PV8 US Innovex Inc.
  • Phoenix, AZ FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 7 Days Ago

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0 Contact Center Representative - Inbound jobs found in Glendale, AZ area

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Trainer
  • Eclaro
  • Phoenix, AZ
  • Title: Trainer What will you be doing: Our transportation client is seeking an experienced Trainer to work in our fast-p...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Russell Tobin
  • Tempe, AZ
  • Russell Tobin and Associates/Pride Global is currently seeking Customer Service Associates to work for our client's team...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Russell Tobin
  • Tempe, AZ
  • Job Description Job Description Russell Tobin + Associates is currently seeking an experienced Customer Service Associat...
  • 3/28/2024 12:00:00 AM

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Sr Logistics Concierge
  • Cox Enterprises, Inc
  • Phoenix, AZ
  • **Primary Location:** 4615 E Elwood St , Phoenix , AZ , US **Sr Logistics Concierge** The primary responsibilities of th...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative- Bilingual Spanish Preferred
  • PLS Financial Services, Inc.
  • Glendale, AZ
  • Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alte...
  • 3/28/2024 12:00:00 AM

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Senior Sales Executive - BPO
  • TransPerfect
  • Phoenix, AZ
  • TransPerfect Connect is hiring a Senior Sales Executive to focus on all phases of growth for our BPO service lines. The ...
  • 3/27/2024 12:00:00 AM

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Account Executive - BPO
  • TransPerfect
  • Phoenix, AZ
  • TransPerfect Connect is hiring an Account Executive to focus on all phases of growth for our BPO service lines. The Acco...
  • 3/27/2024 12:00:00 AM

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Call Center Operator - Customer Service
  • Hamilton
  • Scottsdale, AZ
  • >> Call Center Operator - Customer Service Call Center Operator - Customer Service Summary Title:Call Center Operator - ...
  • 3/26/2024 12:00:00 AM

Glendale /ˈɡlɛndeɪl/ is a city in Maricopa County, Arizona, United States, located about nine miles (14 km) northwest from Downtown Phoenix. According to the 2017 U.S. Census estimates, the population of the city is 246,709. Glendale is located at 33°32′19″N 112°11′11″W / 33.53861°N 112.18639°W / 33.53861; -112.18639 (33.538654, −112.186261)....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,751 to $43,031
Glendale, Arizona area prices
were up 2.2% from a year ago