Contact Center Representative - Inbound jobs in Franklin, TN

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Benefits Contact Center Specialist
  • Robert Half
  • Hermitage, TN TEMPORARY
  • Are you well-versed in benefits, payroll, and HR policies? We are seeking a proactive and responsible individual to join our team as a Benefits, Payroll, and Talent Expert.


    Responsibilities:

    You will serve as a subject matter expert for Benefits, Leaves, Payroll, and Talent, providing resolutions to our customers on first contact whilst ensuring an exceptional customer experience. You will be charged with accurately interpreting, analyzing, administering, and articulating information of complex employee benefits and payroll.


    The role necessitates an understanding of all Talent and Leave of Absence policies and an ability to convey them effectively. You will have to evaluate problems, and if too complex, escalate the issues to the next level of support. All while operating in a call center environment, documenting and summarizing all interactions using the Deloitte Case Management System.


    You will also need to educate callers on how to retrieve information on Deloitte's intranet.


    Position Requirements:

    • Extensive knowledge of all Benefit, Payroll, and Leave programs and policies.

    • Ability to work independently and take initiative.

    • Excellent listening and communication skills.

    • Ability to work under pressure and in a team.

    • Strong problem-solving, analytical, technical, and research skills.

    • Ability to adhere to provided schedule.

    • Dedication to always providing an outstanding customer experience.

    Qualifications:

    • At least 1 year of customer service experience, including experience in a contact center via telephone (minimum of 6 months) and e-mail channels.

    • Familiarity with benefit and retirement plans, HR practices, leave and disability support, and payroll information is preferred.

    • An Associates or Bachelor’s degree.

    • Proficiency in Microsoft Outlook and Word.

    • Prior experience with HR (Talent) systems, Payroll systems, and web-based employee self-service applications is beneficial.


    We are looking for an individual who can adhere strictly to confidentiality principles and work well in a dynamic environment. If you possess these qualities, we would love for you to be part of the Robert Half team, working towards providing a distinctive end-to-end customer experience.


    Submit your application now and join our committed client-oriented team!

  • 2 Days Ago

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Contact Center Agent
  • SP Plus Corporation
  • NASHVILLE, TN FULL_TIME
  • Overview SP is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those ...
  • 3 Days Ago

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Director, HR Contact Center
  • Delek
  • Brentwood, TN FULL_TIME
  • Location: Brentwood, TN, US, 37027 Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels, and convenience store reta...
  • 15 Days Ago

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Contact Center Specialist
  • Neighborhood Health
  • Nashville, TN FULL_TIME
  • Neighborhood Health is an innovative network of 11 community health centers in Nashville and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental service...
  • 1 Month Ago

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Director Contact Center AI Workflow Development
  • TriStar Centennial Medical Center
  • Nashville, TN FULL_TIME
  • This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Director Contact Center opening with Work...
  • 3 Days Ago

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Digital Marketing Associate
  • Inbound Marketing Agents
  • Nashville, TN FULL_TIME
  • Company DescriptionWho we are: Inbound Marketing Agents is a digital marketing agency located in Cannery Row in downtown Nashville. We specialize in inbound marketing, SEO, social media and website de...
  • 7 Days Ago

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0 Contact Center Representative - Inbound jobs found in Franklin, TN area

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Account Director, Client Services
  • Epsilon
  • Franklin, TN
  • Job Description Reporting to the Sr. Director of Client Services, the Account Director (AD) will own strategy and operat...
  • 3/28/2024 12:00:00 AM

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Supervisor, Customer Service
  • Primerica, Inc.
  • Brentwood, TN
  • Join Our Team In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth con...
  • 3/27/2024 12:00:00 AM

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HealthLock Customer Service Representative
  • inAssist
  • Franklin, TN
  • Job Description Job Description HealthLock Customer Service Representative HealthLock / inAssist is one of the nation's ...
  • 3/27/2024 12:00:00 AM

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PATIENT SERVICES REPRESENTATIVE
  • Williamson Health
  • Franklin, TN
  • Summary Located in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems wit...
  • 3/27/2024 12:00:00 AM

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Patient Representative Coordinator
  • Sanitas
  • Franklin, TN
  • Job Details Level Entry Job Location Nashville - Coolsprings - Franklin, TN Position Type Full Time Education Level High...
  • 3/26/2024 12:00:00 AM

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Field Service Parts Advisor IV - Night Shift
  • Rivian
  • Franklin, TN
  • About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
  • 3/26/2024 12:00:00 AM

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Customer Call Center Representative- Remote Position
  • WM Intellectual Property Holdings, L.L.C.
  • Franklin, TN
  • Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employmen...
  • 3/25/2024 12:00:00 AM

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Lead Contact Representative (9 Month Roster)
  • Department Of The Treasury
  • Franklin, TN
  • Duties WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION? A description of the business units can be found at: https://www.j...
  • 3/25/2024 12:00:00 AM

Franklin is a city in, and the county seat of, Williamson County, Tennessee, United States. About 21 miles (34 km) south of Nashville, it is one of the principal cities of the Nashville metropolitan area and Middle Tennessee. As of 2017, its estimated population was 78,321, and it is the seventh-largest city in Tennessee. Williamson County was primarily rural into the late 20th century, with an economy based on traditional commodity crops and livestock. In the 19th century, part of its economy (especially the cultivation of tobacco and hemp) depended on slavery, and after the American Civil Wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,803 to $40,471
Franklin, Tennessee area prices
were up 1.3% from a year ago