Contact Center Representative - Inbound jobs in Fort Worth, TX

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Supervisor
  • Solis Mammography/ Washington Radiology
  • Fort Worth, TX FULL_TIME
  • At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.  The Solis team is establishing a dynamic culture of “work hard, play hard” and is looking for the next all-star to add to its roster. If you are an ambitious self-starter who thrives in an environment where you are empowered to take ownership of your area of responsibility, we would like to speak to you.

    Location: Contact Center in Fort Worth
    Hours: Monday - Friday 6am - 7pm and half day Saturdays 

    The Contact Center Supervisor is responsible for supervising and mentoring the Solis Patient Access Representative. This position is critical to Solis Mammography; the Contact Center Supervisor ensures the representatives provide efficient, empathetic and excellent service and adhere to defined policies and procedures which impacts customer retention and the profitability of the organization. Measures and provides appropriate performance feedback to assigned representatives.     

    RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:

    Operations

    • Understands, promotes and demonstrates the Solis Way;
    • Utilizes all policies and processes with 100% compliance;
    • Accountable for representative’s performance, affecting overall Contact Center Performance, Department KPIs and organizational objectives;
    • Oversight of productivity of individual representatives;
    • Oversight of quality performance of individual representatives in partnership with QA team;
    • Supervises and coaches’ representatives on Solis processes, guidelines and metrics;
    • Manages the performance management process for PARs to include: goal setting, annual performance reviews, recognition, coaching and performance issues.
    • Responsible for the development of representatives through effective hiring, coaching, mentoring and performance feedback;
    • Functions as the point of contact to answer questions and provide support to representatives, guides representatives to use available resources;
    • Makes recommendations for continuous improvement based on proactive and reactive business needs, focusing on improved communication, customer and representative satisfaction;
    • Monitors the queue and tier escalation process and takes calls as needed to ensure calls get answered in a timely manner;
    • Handles escalated calls from patients or referring physicians focusing on service recovery and provides adequate coaching to the representatives;
    • Administers accurate and timely payroll functions;
    • Responsible for compiling and analyzing pertinent reports and discussion logs in a timely manner;
    • Perform other duties and responsibilities, as assigned.

    Service

    • Maintains patient confidentiality 100% of the time;
    • Maintains productivity; ensures minimal downtime.

    Team Focus

    • Adheres to and promotes the Solis “Promise Book” culture;
    • Ensures adherence to Contact Center policies and procedures;
    • Forms strong working relationships within the team and treats each other with respect;
    • Develops healthy working relationships, forming a partnership with other groups within the Contact Center or external functional departments;
    • Participates in interviews to select the most qualified candidates for the position;
    • Addresses any representative issues, documents, delivers corrective action and monitors behavior;
    • Coaches on strengths, areas of opportunity and provides coaching regarding performance metrics and quality;
    • Conducts team meetings with assigned representatives;
    • Conducts one on one meetings with assigned representatives to review overall performance, documents discussions and actions taken;
    • Brings problems to the attention of the Manager; proposes solutions and is willing to ask for help;
    • Supports manager with projects on as needed basis;
    • Interacts with other groups to ensure efficient and service-oriented operation.

    Skills / Qualifications:

    • Associate/bachelor’s degree preferred or equivalent combination of experience and education;
    • Minimum 3-5 years contact center experience preferred;  
    • Minimum 3-5 years of contact center supervisor experience preferred;
    • The ability to interact with staff at all levels in a fast-paced environment, typically under pressure, while remaining flexible yet focused;
    • The ability to communicate professionally through verbal and written communications to include personal branding;
    • Demonstrated high level of confidentiality and professionalism;
    • Demonstrated outstanding service skills with both internal and external customers;
    • The ability to effectively coach, mentor and motivate representatives;
    • The ability to operate in an organized manner and demonstrate superior time management;
    • Proficiency in Microsoft Office required.
    • The ability to manage multiple projects; able to multitask;
    • Exhibits sound judgment;
    • Contact center software application knowledge preferred.

  • Just Posted

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Contact Center Supervisor
  • Serenity Healthcare
  • Fort Worth, TX FULL_TIME
  • Contact Center Supervisor - Onsite **Location: Fort Worth, TX**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in health...
  • Just Posted

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Software Engineer- Contact Center (Genesys) W2 Only
  • YOH Services LLC
  • Roanoke, TX FULL_TIME
  • Software Engineer- Contact Center (Genesys) W2 Only Category: Information Technology Employment Type: Contract Reference: BH-370353 MUST BE Hybrid Onsite 2 weeks a month in Nashua NH or Dallas TX area...
  • 1 Day Ago

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Support Center Representative
  • Herzog
  • Fort Worth, TX OTHER
  • Overview Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas. Over the course of our 50 year history, Herzog has become a national leader in ...
  • 19 Days Ago

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Call Center Representative
  • Ascensus
  • Fort Worth, TX FULL_TIME
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping millions of Americans save for the future. We are looking for client-focused talent w...
  • Just Posted

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Call Center Representative
  • Perdue, Brandon, Fielder, Collins and Mott L.L.P.
  • Arlington, TX FULL_TIME
  • Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to go...
  • Just Posted

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0 Contact Center Representative - Inbound jobs found in Fort Worth, TX area

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Contact Center Representative | Dallas, TX
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
  • 3/28/2024 12:00:00 AM

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Contact Center Representative I (Entry-Level)
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
  • 3/28/2024 12:00:00 AM

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Bilingual Contact Center Representative (Full-Time)
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCA...
  • 3/28/2024 12:00:00 AM

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Call Center Operations Manager
  • MCI Jobs
  • Dallas, TX
  • POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
  • 3/28/2024 12:00:00 AM

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Entry-Level Contact Center Representative (Full-Time)
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
  • 3/28/2024 12:00:00 AM

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Contact Center Representative
  • WMA
  • Irving, TX
  • Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
  • 3/27/2024 12:00:00 AM

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Entry-Level Contact Center Representative (Full-Time)
  • MCI Military Recruitment
  • Dallas, TX
  • POSITION OVERVIEW: ENTRY-LEVEL CONTACT CENTER REPRESENTATIVE (FULL-TIME) We are looking for entry-level call center repr...
  • 3/26/2024 12:00:00 AM

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Entry-Level Contact Center Representative (Full-Time)
  • ValorVIP
  • Dallas, TX
  • POSITION OVERVIEW: ENTRY-LEVEL CONTACT CENTER REPRESENTATIVE (FULL-TIME) We are looking for entry-level call center repr...
  • 3/26/2024 12:00:00 AM

Fort Worth is located in North Texas, and has a generally humid subtropical climate. It is part of the Cross Timbers region; this region is a boundary between the more heavily forested eastern parts and the rolling hills and prairies of the central part. Specifically, the city is part of the Grand Prairie ecoregion within the Cross Timbers. According to the United States Census Bureau, the city has a total area of 349.2 square miles (904 km2), of which 342.2 square miles (886 km2) is land and 7.0 square miles (18 km2) is covered by water. It is a principal city in the Dallas–Fort Worth metropl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,306 to $42,445
Fort Worth, Texas area prices
were up 2.2% from a year ago