Contact Center Representative - Inbound jobs in Fayetteville, NC

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Associate
  • Fort Liberty Federal Credit Union
  • Fort Bragg, NC FULL_TIME
  • Contact Center Associate

    Highly competitive compensation package offered

    Stay Bonus offered for select positions.

    ONSITE POSITION
    Purpose:
    Working within the Contact Center, provides internal and external member service to all levels of present and potential members in regard to deposit, investments products and services along with other account services offered by the Credit Union. Matches product solutions to member needs and makes recommendations as appropriate. Actively participates in successfully achieving Credit Union goals and assisting members with their transactions.

    Primary Duties and Responsibilities:
    • Interviews and interacts with members and potential members via phone, e-mail and other electronic platforms as appropriate regarding all Credit Union services, member eligibility, benefits and responsibilities.
    • Uncovers member needs and provides solutions by offering Credit Union products and services on all deposit products and responds to questions and provides basic information and referrals for potential loan products or solutions.
    • Complies with Key Performance indicators, metrics and standards such as adherence to schedule, average handle time, average speed of answer, quality scores and others as determined by management.
    • Participate in meeting the goals and objectives set by the Board of Directors and Management as well as meeting departmental goals.
    • Troubleshoots and fields questions and/or problems that members may be having, provides instruction for on-line banking and other ancillary services in a timely and efficient manner.
    • Required to be completely familiar with and maintain detailed knowledge of the products and services offered by the Credit Union.
    • Assists members with updates to accounts (address changes, name changes) following proper security vetting procedures.
    • Must have a working knowledge of the overall Credit Union operations computer system and usage.
    • Assists members in the reconciliation of their accounts, issues stop payment notices, and other exception items. Monitors overdraft reports and determines if overdrawn accounts can be collected. Makes necessary transfers from accounts.
    • Responsible for following all Credit Union policies and procedures and maintaining proper security over member information and transactional activity.

    Other Duties and Responsibilities:
    • Must be able to cross sell all CU products and services to our members in order to increase overall product penetration.
    • On an as needed basis may participate in offsite business functions as a representative of the Credit Union.
    • Balance, verify and review various accounts, reports and systems as assigned by management.
    • Routinely conduct outbound calls to members and non-members in an effort to acquire new business.
    • Performs other duties as assigned by management.
    Minimum Qualifications:
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Education and Training:
    • High School Diploma.
    • On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.
    Prior Experience:
    • 1-3 years member service and/or Contact center experience.
    Interpersonal Skills:
    Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

    Other Special Skills and Abilities:
    • Must have the ability to communicate effectively with members through electronic means (email, internet chat, etc.) and by telephone and must project a positive, professional and cooperative approach when interacting with members.
    • Must have good verbal and written communication skills, listening skills, problem analysis and solving skills and participate and promote a team environment.
    • Must have basic knowledge regarding loan guidelines, procedures, and policies to effectively refer applicants to a Specialist and/or the Loan Center.
    • Must be willing to “reach out” and call members to solicit new accounts and loan business.
    • May be assigned to work at any branch location including One Stop/Personnel Services Center at Fort Bragg.
    • Ability to work with a variety of software applications.
    • Specifications may be waived at the discretion of Credit Union Management.
    Physical Demands:
    • The need for physical stamina is low to moderate.
    Working Conditions:
    Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May need to work beyond normal working hours, pending organization needs.
  • 24 Days Ago

F
Contact Center Associate
  • Fort Bragg Federal Credit Union
  • Fort Bragg, NC FULL_TIME
  • ONSITE POSITION Purpose: Working within the Contact Center, provides internal and external member service to all levels of present and potential members in regard to deposit, investments products and ...
  • 24 Days Ago

F
Contact Center Associate
  • Fort Liberty Federal Credit Union
  • Liberty, NC OTHER
  • Contact Center Associate Highly competitive compensation package offered Stay Bonus offered for select positions. ONSITE POSITION Purpose: Working within the Contact Center, provides internal and exte...
  • 3 Days Ago

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Call Center Representative
  • SOUTHEAST FOUNDATION AND CRAWLSPACE REPAIR
  • Clinton, NC OTHER
  • Job Details Job Location: Southeast Foundation and Crawlspace Repair, LLC - Clinton, NC Position Type: Full Time Education Level: Not Specified Salary Range: Undisclosed Travel Percentage: None Job Sh...
  • 22 Days Ago

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Call Center Representative ( Remote )
  • Seven Seas Worldwide
  • Fayetteville, NC FULL_TIME
  • We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complain...
  • 10 Days Ago

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Entry Level Call Center Representative
  • Powell’s Insurance
  • Clinton, NC FULL_TIME
  • We are searching for a polite, professional entry-level call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handl...
  • 7 Days Ago

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0 Contact Center Representative - Inbound jobs found in Fayetteville, NC area

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Member Service Specialist
  • Trident Marketing
  • Southern Pines, NC
  • Job description Travel Resorts of America is looking for a Full-Time Representative to work in our office in Southern Pi...
  • 3/27/2024 12:00:00 AM

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Physician Assistant
  • Center for Emotional Health
  • Fayetteville, NC
  • Job Description Job Description Center for Emotional Health has 40+ locations providing outpatient services throughout N...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane
  • Hope Mills, NC
  • Overview: We are currently looking for a Customer Service Representative to play a pivotal role in helping to support ex...
  • 3/26/2024 12:00:00 AM

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Senior D365 F&SCM Manager - Manufacturing Module
  • Avanade Inc.
  • Fayetteville, NC
  • Do you enjoy connecting people with technology? So do we. Youre a collaborator who loves solving problems with technolog...
  • 3/26/2024 12:00:00 AM

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PT Customer Service Leader
  • Food Lion
  • Fayetteville, NC
  • Address: USA-NC-Fayetteville-342 Nth Estrn Blvd Ste 2 Store Code: Store 00367 Front End (7209201) Food Lion has been pro...
  • 3/25/2024 12:00:00 AM

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Travel Vascular Interventional Technician - $2,365-2,725 per week
  • Stability Healthcare
  • Fayetteville, NC
  • AMN Healthcare Allied is seeking a travel Vascular Interventional Technician for a travel job in FAYETTEVILLE, North Car...
  • 3/25/2024 12:00:00 AM

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Community Manager
  • Inspire Communities
  • Fayetteville, NC
  • Job Description Job Description Company: For more than thirty years, Inspire Communities and its predecessor companies h...
  • 3/25/2024 12:00:00 AM

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Call Center Representative (Dispatch)
  • Copiers Plus
  • Fayetteville, NC
  • Job Description Job Description Dispatcher - Fayetteville, NC Copiers Plus is seeking an individual to join our team tha...
  • 3/24/2024 12:00:00 AM

Fayetteville (/ˈfeɪətˌvɪl/) is a city in Cumberland County, North Carolina, United States. It is the county seat of Cumberland County, and is best known as the home of Fort Bragg, a major U.S. Army installation northwest of the city. Fayetteville has received the All-America City Award from the National Civic League three times. As of the 2010 census it had a population of 200,564, with an estimated population of 204,408 in 2013. It is the 6th-largest city in North Carolina. Fayetteville is in the Sandhills in the western part of the Coastal Plain region, on the Cape Fear River. With an estima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,422 to $39,971
Fayetteville, North Carolina area prices
were up 1.5% from a year ago