Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
POSITION TITLE: Call Center Representative
REPORTS TO: Call Center Supervisor
SUPERVISES: N/A
JOB STATUS: Non-Exempt
JOB GRADE 8: $18.51 Starting Hourly Rate
**This position works on-site. Remote work is not available at this time.
JOB SUMMARY:
This employee will provide initial member contact for all in-bound calls through the public-access numbers. The representative will handle all member questions on outlined topics and will also act as a switchboard to forward calls specific for one employee or out of required job knowledge or access levels.
Duties/Responsibilities:
Required Skills/Abilities:
Education/Experience:
General Requirements:
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
Physical Requirements:
State Employees Credit Union offers a highly competitive benefits package
Applications must be received by Human Resources
State Employees Credit Union of New Mexico is an Equal Opportunity Employer
Equal Opportunity Employer, including disabled and veterans.
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