Contact Center Representative - Inbound jobs in Dubuque, IA

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Inbound Call Center/Client Representative
  • Waypoint Services For Women Children and Families
  • Rapids, IA FULL_TIME
  • Description

    POSITION SUMMARY

    Waypoint's Critical Services department is currently seeking a member to join our Coordinated Entry Call Center team to provide information and referrals to clients. This is a social work profession and no sales are involved. Working in the office is required, it is not a remote position. It's full-time at 40 hours/week. The shift will be 9am - 5pm, Monday through Friday. The pay is $18/hour.


    PRINCIPAL DUTIES AND RESPONSIBILITIES

    • Field and respond to phone calls and in-person clients
    • Collect and input data from calls for rental assistance, domestic violence support, and emergency shelter
    • Provide information, make referrals, take messages, and provide a triage screening to callers for admission to housing and rental programs
    • Remain informed on statewide resources and systems to make appropriate referrals
    • Complete requested paperwork in a timely manner
    • Work within an HMIS system to enter data accurately in a timely manner
    • Use critical thinking skills to appropriately refer clients to correct resources
    • Assist with program components as assigned
    • Complete client requests utilizing our email and software systems including: MS Outlook, Word, Excel, and Google Documents

    COMPETENCIES

    • Values: Demonstrate Waypoint’s core values every day you are at work: have compassion, instill ownership, empower people, and embrace diversity.
    • Dependability: Show up to work on time, every time. Keep your commitments. Take responsibility for your own actions. Understand implications of your decisions.
    • Communication: Demonstrate the ability to treat others with respect and consideration when working with a variety of personalities and leadership styles. Listen and seek clarifications. Communicate internally and externally in a positive tone.
    • Professionalism: Take pride in how you present yourself. Motivate yourself to bring your best every day. Develop strategies to achieve organization goals.
    • Adaptability: Be able to multitask in a changing and evolving work environment to best fit the situation. Demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

    GENERAL DUTIES AND RESPONSIBILITIES

    • Comply with all Waypoint policies and Waypoint letter of employment
    • Maintain client and program confidentiality as defined in Waypoint’s Confidentiality Policy
    • Demonstrate a positive attitude and professional manner, both in appearance and actions in carrying out job responsibilities
    • Follow Waypoint Crisis Communication Plan completely in crisis situations
    • Attend and participate in Waypoint departmental, interdepartmental and staff meetings as directed
    • Maintain scheduled work hours and notify your immediate supervisor personally of absences
    • Support Waypoint events
    • Promote Waypoint team concept by being courteous and helpful to other employees and clients
    • Accurately maintain necessary forms and records and submit in a timely manner, especially accident/incident report forms
    • Be responsible for maintaining the cleanliness of the total work environment
    • Complete time cards and/or employment records accurately and submit on time to supervisor
    • This position may require regular evening and weekend work hours; individual must be able to work flexible hours
    • Work with supervisor to develop a professional growth plan
    • Attend in-service trainings and work to increase skills in field
    • Be on the job at least 90% of the time
    • Perform all other duties as assigned by Waypoint

    BENEFITS The benefits below are for full-time, 30 hours/week, unless noted otherwise

    • 12 Paid Holidays, includes your birthday (Regular part-time employees receive holiday pay - prorated)
    • 2 weeks PTO first year of employment
    • Self-Care & Family Time, additional paid time off that is equivalent to 1 week/year
    • $25K Life Insurance paid in full by Waypoint
    • Medical insurance through Wellmark; Waypoint pays $385/month towards this insurance
    • Dental & Vision Insurance
    • FSA & HSA
    • Short-Term Disability
    • 401K & Match
    • Employee Childcare Discount at KidsPoint starting at 40%
    • Employee Assistance Program - counseling, financial and legal services
    • Certified Public Service Loan Forgiveness Employer
    • Discounted college classes

    Requirements

    QUALIFICATIONS

    • High school diploma with at least one year experience in human service delivery which includes medical, public health and human services; or equivalent work/life/volunteer experience
    • Must be proficient with: MS Outlook, Word, Excel, and Google Docs
    • Type at least 30 WPM
    • Understanding of the dynamics of homelessness, domestic violence, child abuse, sexual abuse/assault, substance abuse, and mental illness
    • Demonstrate a sensitivity to working with families of diverse racial and cultural backgrounds and an understanding of poverty and oppression
    • If a Waypoint/DHS Non-Law Enforcement Records Check is required, must receive a negative report
    • If required to drive a Waypoint vehicle, must have valid drivers license and be insurable to meet the requirements of Waypoint insurance provider; if required to transport clients, must have valid chauffeurs license
    • Be able to sit, stand, walk, stoop, kneel and lift up to 40 pounds
  • 7 Days Ago

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Account Services Representative III - Life and Annuity Contact Center
  • Zinnia
  • Rapids, IA FULL_TIME
  • WHO WE ARE: Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-...
  • 10 Days Ago

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Telecommunication Sales - Call Center
  • Infinity Contact Inc
  • Rapids, IA FULL_TIME
  • Pay: $18 / Hour commissionShift: Monday through Friday 8:00 am - 4:30 pm CDTInfinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fu...
  • 1 Month Ago

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Call center representative
  • Humana
  • Wyoming, IA FULL_TIME
  • Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, Humana ) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encoura...
  • 26 Days Ago

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Call Center Representative
  • Linn Area Credit Union
  • Rapids, IA FULL_TIME
  • Have you ever wondered who is behind the curtain in the Wizard of Oz making the magic happen?? It could be one of our extremely knowledgeable Call Center Representative(s)!! Due to our growing members...
  • 10 Days Ago

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Service Center Representative
  • Global Outsourcing
  • Coralville, IA FULL_TIME
  • Job DescriptionTaking Customer Service Calls that assist associates calling in to complete claim application process & answer questions on existing claims; .NO INTERVIEW. BASE ON YOUR RESUME EXPERIENC...
  • 13 Days Ago

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0 Contact Center Representative - Inbound jobs found in Dubuque, IA area

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Travel Certified Surgical Technologist - $2,120 per week
  • TRS Healthcare
  • Dubuque, IA
  • Trinity Health FirstChoice is seeking a travel Certified Surgical Technologist for a travel job in Dubuque, Iowa. Job De...
  • 3/28/2024 12:00:00 AM

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Travel Surgical Technologist - $1,593 per week
  • TRS Healthcare
  • Dubuque, IA
  • Fusion Medical Staffing-Nursing is seeking a travel Surgical Technologist for a travel job in Dubuque, Iowa. Job Descrip...
  • 3/28/2024 12:00:00 AM

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RN - Post Operative
  • UnityPoint Health
  • Dubuque, IA
  • Overview We are looking for a part-time RN to join our team. Work hours will vary between 8:00 am - 4:30 pm, 9:00 pm - 5...
  • 3/28/2024 12:00:00 AM

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Kitchen Hood Exhaust Cleaner
  • Access Dubuque
  • Dubuque, IA
  • Kitchen Hood Exhaust Cleaner **Dubuque Fire Equipment** 4 Positions ID: 33306 Posted On 05/17/2023 **Job Overview** **Jo...
  • 3/28/2024 12:00:00 AM

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Dietary Assistant - Nutrition - 4-7pm
  • Access Dubuque
  • Dubuque, IA
  • Dietary Assistant - Nutrition - 4-7pm **MercyOne** 1 Positions ID: TRHEUS00487353MERCYO Posted On 03/01/2024 **Job Overv...
  • 3/28/2024 12:00:00 AM

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Nurse (RN/LPN) - Pediatric Clinic
  • Grand River Medical Group
  • Dubuque, IA
  • Licensed Practical Nurse or Registered Nurse Position is for the Pediatric Clinic location Grand River Medical Group is ...
  • 3/28/2024 12:00:00 AM

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Cook
  • Healthcare Services Group, Inc.
  • DUBUQUE, IA
  • Additional Information: #NowHiring Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner manag...
  • 3/18/2024 12:00:00 AM

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Prep Cook
  • Healthcare Services Group, Inc.
  • DUBUQUE, IA
  • Additional Information: #NowHiring Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner manag...
  • 3/11/2024 12:00:00 AM

Dubuque /dəˈbjuːk/ (listen) is the county seat of Dubuque County, Iowa, United States, located along the Mississippi River. In 2017, the population of Dubuque was 57,637. This city lies at the junction of Iowa, Illinois, and Wisconsin, a region locally known as the Tri-State Area. It serves as the main commercial, industrial, educational, and cultural center for the area. Geographically, it is part of the Driftless Area, a portion of North America that escaped all three phases of the Wisconsinian Glaciation. It is one of the few cities in Iowa with bluffs, and a tourist destination featuring ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$31,295 to $41,118
Dubuque, Iowa area prices
were up 0.8% from a year ago