Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Description
POSITION SUMMARY
Waypoint's Critical Services department is currently seeking a member to join our Coordinated Entry Call Center team to provide information and referrals to clients. This is a social work profession and no sales are involved. Working in the office is required, it is not a remote position. It's full-time at 40 hours/week. The shift will be 9am - 5pm, Monday through Friday. The pay is $18/hour.
PRINCIPAL DUTIES AND RESPONSIBILITIES
COMPETENCIES
GENERAL DUTIES AND RESPONSIBILITIES
BENEFITS The benefits below are for full-time, 30 hours/week, unless noted otherwise
Requirements
QUALIFICATIONS
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