Contact Center Representative - Inbound jobs in Council Bluffs, IA

🚀 Join Our Team as a Contact Center Rockstar! 📞

Position: Contact Center Representative II

Summary:

Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? We're on the lookout for a Contact Center Representative II who isn't afraid to dive into conversations and leave a lasting impression.

As our frontline hero, you'll spend your days connecting with our valued members, providing top-notch service with a smile. Get ready to be the voice of solutions, the master of options, and the champion of creativity as you navigate through our members' needs.

Here's what we're looking for:

🎓 High School degree or equivalent, plus some serious business savvy (bonus points for Finance or Accounting aficionados!)

☎️ Two or more years of technical and/or customer support experience in a call center environment.

📆 And when it comes to availability, we're counting on you to be there when our members need you most. The hours for this opportunity are Monday through Friday from 9:30 AM to 6:00 PM, plus rotating Saturdays from 8:55 AM to 1:00 PM (TIP: when you work a Saturday, you will have a half day off during the week!)

Ready to embark on this exciting journey with us? Don't wait - apply now! ✨