Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Description
Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous satellite locations nationwide. With over 80 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In addition to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists.
Animal Dermatology Group’s Corporate Office in Newport Beach, California is seeking a Customer Service/Contact Center Representative to join our newly created support team. We are looking for someone who enjoys coming to work each day with the following qualities:
As a veterinary Customer Service/Contact Center Representative, you will work in a freshly renovated, business casual environment and tasked with supporting the efficient operation of our remote (multi-state) veterinary practices by creating and confirming appointments via in and outbound calls, text messages emails and chat sessions. and coordinating these appointment changes with the individual clinic locations.
In addition, this position will require participation in Outbound campaigns to reach out to new and existing clients as needed. These activities could include but not be limited to checking on prescription renewals, interrupted treatment schedules, communicating promotional events / service specials and in general support our antigen processing services programs and ADG corporate services as needed.
Requirements
Knowledge, Skills and Abilities (including but not limited to):
Duties (including but not limited to):
Education and Physical Requirements:
Benefits:
*Some travel may be required.
For more information about the Animal Dermatology Clinic, please visit our website animaldermatology.com!
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