Mountaineer Employment Solutions is West Virginia’s premier talent acquisition and staffing leader. We serve businesses and job seekers across West Virginia and beyond from our offices in Charleston and Morgantown. We encourage you to visit our website to explore more information on Mountaineer Employment Solutions and our other job postings!
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Description of Role:
Mountaineer Employment Solutions has partnered with a medical center in St. Albans, WV. They are currently seeking qualified Patient Contact Representatives. This position will primarily be responsible for handling a large amount of calls in a timely manner with a focus on excellent customer service.
Tasks:
- Achieve desired customer service levels
- Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit
- Obtain complete and accurate information when taking phone messages/patient cases
- Follow standardized schedule templates
- Manage large amounts of calls in a timely and effective manner
- Routing calls appropriately
- Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit
- Providing excellent customer service
- Researching customer problems
- Identifying customer needs while providing the right solutions to customers
- Doing appointment reminder calls the day before for any patients that have not confirmed their appointment
- Other duties as assigned
Skills and Requirements:
- Previous healthcare experience preferred
- Working knowledge of medical terminology preferred
- Excellent verbal and written communication skills & effective interpersonal communication skills
- Minimum education, high school diploma or equivalent
- Must have the ability to operate computer systems
- Excellent customer service skills preferred
- Must have specific vision abilities including, close vision, distance vision, color vision, depth perception and ability to adjust focus
- Must be friendly and personable
- Prior computer experience preferred
- MUST provide proof of COVID-19 vaccination
Work Schedule:
- Full-time
- Monday through Friday, 8:00am to 5:00pm
Compensation:
- Starting at $14.00 per hour
Mountaineer Employment Solutions is an equal employment opportunity. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Employment with Mountaineer Employment Solutions is decided on the basis of qualifications, merit, and business need.