Contact Center Representative - Inbound jobs in Charleston, WV

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Patient Contact Representative
  • Mountaineer Employment
  • Charleston, WV FULL_TIME
  • Mountaineer Employment Solutions is West Virginia’s premier talent acquisition and staffing leader. We serve businesses and job seekers across West Virginia and beyond from our offices in Charleston and Morgantown. We encourage you to visit our website to explore more information on Mountaineer Employment Solutions and our other job postings!

    https://www.beamountaineer.com/

    Description of Role:
    Mountaineer Employment Solutions has partnered with a medical center in St. Albans, WV. They are currently seeking qualified Patient Contact Representatives. This position will primarily be responsible for handling a large amount of calls in a timely manner with a focus on excellent customer service.

    Tasks:
    • Achieve desired customer service levels
    • Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit
    • Obtain complete and accurate information when taking phone messages/patient cases
    • Follow standardized schedule templates
    • Manage large amounts of calls in a timely and effective manner
    • Routing calls appropriately
    • Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit
    • Providing excellent customer service
    • Researching customer problems
    • Identifying customer needs while providing the right solutions to customers
    • Doing appointment reminder calls the day before for any patients that have not confirmed their appointment
    • Other duties as assigned

    Skills and Requirements:
    • Previous healthcare experience preferred
    • Working knowledge of medical terminology preferred
    • Excellent verbal and written communication skills & effective interpersonal communication skills
    • Minimum education, high school diploma or equivalent
    • Must have the ability to operate computer systems
    • Excellent customer service skills preferred
    • Must have specific vision abilities including, close vision, distance vision, color vision, depth perception and ability to adjust focus
    • Must be friendly and personable
    • Prior computer experience preferred
    • MUST provide proof of COVID-19 vaccination

    Work Schedule:
    • Full-time
    • Monday through Friday, 8:00am to 5:00pm

    Compensation:
    • Starting at $14.00 per hour

    Mountaineer Employment Solutions is an equal employment opportunity. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Employment with Mountaineer Employment Solutions is decided on the basis of qualifications, merit, and business need.
  • 9 Days Ago

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Inbound Referral Coordinator
  • Carl Larson Cancer Center
  • Beckley, WV FULL_TIME
  • Carl Larson Cancer Center (CLCC) is a physician owned community oncology practice located at 275 Dry Hill Rd. in Beckley, West Virginia. As a well-established pillar in the community, our fundamental ...
  • 21 Days Ago

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Work from Home-Inbound Sales Representative
  • Contactus LLC
  • Charleston, WV OTHER
  • Inbound Sales Representative Orientation: May 2, 2024, 10a EST Training starts: May 6, 2024 Training Hours: 9:30 a.m. - 6:00 p.m. EST Production Hours: Monday – Friday 9:00 a.m. – 8:00 p.m. EST Schedu...
  • 3 Days Ago

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Registration Representative Family Medicine Center -- Family Medicine Center -- Heart & Vascular Cen
  • Charleston Area Medical Center (CAMC) Health System
  • Charleston, WV FULL_TIME
  • Job Summary Responsible for handling scheduling based calls and coordinating the scheduling of appointments for outpatient procedures for participating physicians and patients at the Family Medicine C...
  • 9 Days Ago

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Guest Services Representative FT
  • THE CLAY CENTER FOR THE ARTS & SCIENCES
  • Charleston, WV FULL_TIME
  • POSITION SUMMARY The primary responsibility of this position is to provide guests with a positive initial experience at the Clay Center. This experience is created by providing guests with accurate ev...
  • 28 Days Ago

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Customer Care Representative -- CAMC Cancer Center Oncology -- Cancer Center Building
  • CAMC Health System
  • Charleston, WV FULL_TIME
  • To assist in the maintenance of patient records, including preparation, filing, purging, transferring records and obtaining release of information. Responsibilities • Answer all incoming phone for Can...
  • 2 Days Ago

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0 Contact Center Representative - Inbound jobs found in Charleston, WV area

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Store Manager
  • Lids
  • Charleston, WV
  • About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We a...
  • 3/29/2024 12:00:00 AM

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Administrative Assistant, HVi- Thomas
  • WVU Medicine
  • Charleston, WV
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
  • 3/29/2024 12:00:00 AM

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LPN-PH -- 5 South -- Memorial Hospital
  • Charleston Area Medical Center
  • Charleston, WV
  • Job Summary Provide optimum assistance to the health care provider providing services to the patient. Provide patient re...
  • 3/29/2024 12:00:00 AM

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Assistant in Training
  • Buckle
  • Charleston, WV
  • Summary Buckle is seeking experienced and talented individuals who desire to take their skills to the next level. As an ...
  • 3/29/2024 12:00:00 AM

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Correctional Officer
  • West Virginia Division of Corrections and Rehabilitation
  • Charleston, WV
  • Correctional Officer Pay Rate: $40,000 - $53,000 The State of West Virginia is hiring for three jobs: Correctional Offic...
  • 3/28/2024 12:00:00 AM

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Food Service Worker
  • State of West Virginia
  • Charleston, WV
  • Under direct supervision, performs entry level work in the preparation and/or service of food to patients, employees, or...
  • 3/28/2024 12:00:00 AM

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Customer Care Specialist
  • United Bank Inc
  • Charleston, WV
  • **Location:** Charleston, WV, US, 25301 **Job Description** Our Customer Care Specialists are a key representative of Un...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - Seasonal (Remote)
  • Concentrix
  • Charleston, WV
  • Job Title: Customer Service Representative - Seasonal (Remote) Job Description **JOB DESCRIPTION** The Customer Service ...
  • 3/25/2024 12:00:00 AM

Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat. Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,200 to $39,679
Charleston, West Virginia area prices
were up 1.2% from a year ago