Contact Center Representative - Inbound jobs in Carlsbad, CA
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 22 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 26 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 3 Days Ago
Contact Center Specialist I - SRS Copley - Day Shift - PRN
- Sharp Healthcare
-
San Diego, CA
FULL_TIME
- [H.S. Diploma or Equivalent Hours Shift Start Time: 8 AM Shift End Time: 5 PM Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint ...
- 2 Days Ago
Junior Inbound Sales Development Representative (SDR)
- Amity Solutions
-
San Diego, CA
FULL_TIME
- Position Title: Junior Inbound Sales Development Representative (SDR) Location: San Diego, US, Remote Join the community revolution! At Amity, we believe that communities will save the world and we ar...
- 6 Days Ago
Call Center Representative
- Ultimate
-
Carlsbad, CA
FULL_TIME
- Job Description Our client located in Carlsbad, CA is looking to expand their brand new call center with a call center agent. POSITION SUMMARY:Answer incoming calls and place outbound calls to patient...
- 17 Days Ago
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0 Contact Center Representative - Inbound jobs found in Carlsbad, CA area
FT Customer Service Representative - Work From Home>
- ARIVE
-
Encinitas, CA
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/20/2024 12:00:00 AM
Service Representative
- The Select Group
-
Escondido, CA
- SERVICE REPRESENTATIVE | ONSITE (ESCONDIDO, CA) The Select Group is looking for a talented Service Representative to joi...
- 4/20/2024 12:00:00 AM
Service Representative (100% On Site)
- The Select Group
-
Escondido, CA
- The Select Group is seeking an experienced Service Representative to support our Southern California Utilities client on...
- 4/20/2024 12:00:00 AM
Call Center Operator
- Pearl Interactive Network
-
Laguna Niguel, CA
- Pearl Interactive Network is sourcing Call Center Operators for Future Opportunities. The Call Center Operator is respon...
- 4/19/2024 12:00:00 AM
Director of Customer Service, Travel Insurance
- Generali Global Assistance
-
San Diego, CA
- **Generali Global Assistance** **Director of Customer Service, Travel Insurance** **Generali Global Assistance - San Die...
- 4/19/2024 12:00:00 AM
Director of Customer Service
- Generali Global Assistance
-
San Diego, CA
- **Generali Global Assistance** **Director of Customer Service** **Generali Global Assistance - San Diego, CA - Full Time...
- 4/19/2024 12:00:00 AM
Customer Service Coordinator - Work From Home>
- The Auctus Group LLC
-
Encinitas, CA
- [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
- 4/19/2024 12:00:00 AM
Customer Service Representative (Golf industry experience required)
- Manpower
-
Carlsbad, CA
- Job Description Job Description [Tasks and Responsibilities] Ability to handle a high call volume while simultaneously u...
- 4/17/2024 12:00:00 AM
About Carlsbad, California
Carlsbad is a city in North County, San Diego County, California, United States. The city is 87 miles (140 km) south of Los Angeles and 35 miles (56 km) north of downtown San Diego and is part of the San Diego-Carlsbad, CA Metropolitan Statistical Area. Referred to as "The Village by the Sea" by locals, Carlsbad is a tourist destination. The city's estimated 2014 population was 112,299. Among the nation's top 20 wealthiest communities, Carlsbad is the 5th richest city in the state of California with a median household income close to US$105,000.
According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$35,482 to $46,622
Carlsbad, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago