Contact Center Representative - Inbound jobs in Cape Coral, FL

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Sales Contact Center Supervisor
  • Discovery Senior Living
  • Springs, FL FULL_TIME
  • About Discovery Senior Living

    Discovery Senior Living ranks prominently among the 8 largest senior housing providers in the US, and is nationally renowned for designing, developing, marketing, and operating a multi-brand portfolio of upscale, luxury senior-living communities.

    With a 30-year reputation and almost 14,000 existing homes or homes under development, our company is a recognized industry leader with a penchant for excellence and innovation.

    Discovery Senior Living is hiring a Contact Center Supervisor to join our home office team in Bonita Springs, FL.

    The Sales Contact Center Supervisor reports to the Sales Contact Center Manager to lead the inside sales efforts in the Sales Contact Center. This position focuses on the productivity of the inside sales teams by supporting the Sales Contact Center Manager in planning, sales reporting, goal setting, sales process optimization, sales, contact center software & CRM training. The SCC Supervisor assists the SCC Manager to increase the effectiveness and performance of the SCC. The SCC Supervisor provides direction and support to the Inside Sales Specialists (ISS) and uses influential leadership in partnership with the SCC Manager to achieve established goals and objectives.

    Responsibilities:

    • Indirectly supervises ISS Team Members. Serves as acting manager in absence of Contact Center Manager.
    • Trains and coaches Inside Sales Specialist to deliver an exceptional Voice, Live Chat, and Email experience for the prospective resident and moves them along the sales continuum.
    • Listens to inbound calls with Inside Sales Specialist to coach for excellence.
    • Ensures proper execution of the Sales Contact Center policies and processes.
    • Oversees the data integrity of prospective resident’s account and activity history.
    • Collects and analyzes Sales Contact Center data to continuously improve the operations and sales results.
    • Processes escalation calls as needed.
    • Processes inquiries from the Sales Team at the communities.
    • Maintains Marketing repository to ensure accurate information is provided for Events, Promotions, and Advertisements
    • Updates and maintains Community Profile Sheets
    • Conducts Team Meetings and Call Calibrations
    • Conducts SCC onboarding of new Sales Team members
    • Answer inbound calls in a friendly and engaging manner to foster sustainable relationships and build trust.
    • Utilize the discovery process with prospective residents to learn about the needs and wants of a prospective resident.
    • Share information about our community differentiators to peak interest and motivate the prospect to take the next step in the sales cycle.
    • Manage time properly to maximize AHT (Average Handling Time) while offering an exceptional experience for the prospective resident.
    • Translate Live Chat messages and respond appropriately using engaging and accurate communication with the prospective residents.
    • Capture and enter all conversations and sales activity accurately and completely in the Customer Relationship Management (CRM) system.
    • Follow sales processes and sales talking points to customize conversations with prospects.
    • Make outbound telephone calls and send outbound messages to remind prospects of scheduled tours and upcoming events at the community level.
    • Process web-based sales leads into the CRM accurately and completely.
    • Accept coaching and attend training modules as needed to continuously improve performance
    • Meet and exceed established Sales Contact Center metrics.
    • Other duties as assigned.

     Supervisory Responsibilities:

    • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to training employees; planning, assigning, and directing work; rewarding and recommending disciplining when necessary if set goals are not met.

    Qualifications:

    • Bachelor’s degree preferred / Associates Degree - Required
    • Strong proficiency with MS Office Word, Outlook, Excel - Required
    • Two years managing people, processes and programs – Required
    • Familiar with Customer Relations Management systems – Required
    • Two years of Senior Living / Multi Family / New Home sales experience – Preferred
    • Two years sales experience in a contact center environment - Required

    Benefits:

    In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.  

    Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

    Thank you for your interest in Discovery Senior Living careers.  If you have any questions about the position you are applying for, please contact the community directly. 

    EOE D/V

  • 23 Days Ago

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Medical Contact Center Specialist
  • Quigley Health Services - Quigley Eye Specialists
  • Fort Myers, FL FULL_TIME
  • Medical Contact Center Specialist . FT/Benefits JOB DESCRIPTION With multiple locations across Florida, Quigley Eye Specialists is a premier surgical and eye care clinic. Our mission is to continue to...
  • 7 Days Ago

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Call Center Representative
  • Family Health Centers of Southwest Florida Inc
  • Fort Myers, FL FULL_TIME
  • DescriptionFamily Health Centers of Southwest Florida, Inc. has an immediate opening for a dedicated Call Center and Customer Service professional, especially those bilingual in English and Spanish. T...
  • 1 Day Ago

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Call Center Representative
  • RejuvenX
  • Port Charlotte, FL FULL_TIME
  • Company DescriptionAbout RejuvenX Marketing and Staffing, LLCPivotal Health Physical Medicine has merged with South Florida Physical Medicine to create RejuvenX Marketing and Staffing, LLC. These cutt...
  • 15 Days Ago

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Sales Representative
  • GENERAL RV CENTER
  • Fort Myers, FL OTHER
  • Overview The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifesty...
  • 22 Days Ago

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Call Center Customer Service Representative
  • HOLY SMOKE AND VAPE
  • Fort Myers, FL PART_TIME
  • About us EPIC is a RETAIL_CONSUMER_PRODUCTS in Fort Myers, FL. We are professional, agile and professional. We need enthusastic representatives willing to talk to new clients about our products!!!!!!!...
  • 8 Days Ago

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0 Contact Center Representative - Inbound jobs found in Cape Coral, FL area

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Gettel Chevrolet, Buick, GMC Internet and Phone Customer Care Advisor
  • Gettel Automotive Group
  • Punta Gorda, FL
  • Job Details Level Undisclosed Job Location Gettel Chevrolet Buick GMC - Punta Gorda, FL Remote Type N/A Position Type Un...
  • 3/28/2024 12:00:00 AM

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Auto Service Advisor at Naples Mazda
  • MORGAN AUTO GROUP
  • Naples, FL
  • Job Details Job Location Naples Mazda - Naples, FL Salary Range $60,000.00 - $100,000.00 Base+Commission/month Descripti...
  • 3/28/2024 12:00:00 AM

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Patient Coordinator
  • Great Expressions Dental Centers
  • Cape Coral, FL
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 3/27/2024 12:00:00 AM

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Call Center Representative (aka: Customer Service)
  • Suncoast Credit Union
  • Fort Myers, FL
  • ** Call Center Representative (aka: Customer Service)** **Job Category****:** Call Center **Requisition Number****:** CA...
  • 3/26/2024 12:00:00 AM

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Construction Superintendent
  • NCW
  • Cape Coral, FL
  • Job Description Job Description Our client is a Top ENR contractor, they're seeking talented Superintendents across the ...
  • 3/26/2024 12:00:00 AM

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Marine Service Advisor
  • BoatJunkie Sales and Service Inc. dba Bonita Boat Center
  • Bonita Springs, FL
  • Job Description Job Description Bonita Boat Center is a leading provider of high-quality boats and exceptional customer ...
  • 3/25/2024 12:00:00 AM

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Patient Services Representative
  • Pride Health
  • Naples, FL
  • Pride Health is hiring a Patient Services Representative for one of its Naples, Florida clients. This is a 17-week contr...
  • 3/25/2024 12:00:00 AM

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Service Advisor
  • CarMax, Inc.
  • Fort Myers, FL
  • 6035 - Ft Myers - 3000 Colonial Blvd, Ft. Myers, Florida, 33966 CarMax, the way your career should be! General Summary: ...
  • 3/24/2024 12:00:00 AM

Cape Coral /ˈkɒrəl/ is a city located in Lee County, Florida, United States, on the Gulf of Mexico. Founded in 1957 and developed as a planned community, the city grew to a population of 154,305 by the year 2010. The city's population estimate was 165,831 for 2013 and 179,804 for 2016. With an area of 120 square miles (310 km2), Cape Coral is the largest city between Tampa and Miami. It is a principal city in the Cape Coral – Fort Myers, Florida Metropolitan Statistical Area. The population estimate for the statistical area was 679,513 for 2014. The city is known as a "Waterfront Wonderland";...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$31,028 to $40,767
Cape Coral, Florida area prices
were up 1.5% from a year ago