Contact Center Representative - Inbound jobs in California
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center Sales & Service Representative - Inbound Call Center (FULL TIME ONSITE)
- First Technology Federal Credit Union
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Rocklin, CA
FULL_TIME
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Our Contact Center is looking for engaged and independent member service professionals to help our members achieve their financial goals. As a Sales and Service Representative, you will be part of a supportive and dynamic member focused sales team. This Representative works in a fast-paced environment focused on serving our members over the phone with a variety of banking needs, including account inquiries, loan support, and cross-selling products and services to help members.At First Tech, we place a high priority on setting our employees up for success and continuously re-evaluating the employee experience to ensure a positive work environment. As a new Contact Center Representative, you will participate in a comprehensive 5-week training and orientation at our Rocklin location lead by our dedicated Call Center Training team. Our Contact Center leadership team is committed to providing each employee tailored support to meet their individual growth and development.Here is what you can expect from the job and what you need to be successful:Job Duties
- Support inbound member calls and perform member financial transactions in English - Spanish Speaking skill set a plus!
- Pro-actively identify and recommend the best products and services to meet the members’ financial needs, and partnering with services teams including insurance, investments, and mortgage
- Provide exceptional customer service by assisting with members’ digital inquiries (mobile and online banking) and engaging with eSupport and Helpdesk when needed a
- Meet quarterly call efficiency metrics and service objectives, alongside sales targets, and incentives
- Actively evaluate the member interaction to determine satisfaction level, de-escalating / troubleshooting or escalating as appropriate to address each members’ unique needs
- Participate in training and utilize available resources to maintain in depth current knowledge of all current credit union products and services
- Engage appropriate team member(s) and leaders for issue resolution and ongoing training support
Essential Skills- Minimum 1 years of previous experience in a fast-paced customer service role required;
- Experience in a call center and/or sales role strongly preferred
- Ability to listen to our members needs and provide tailored product recommendations
- Must be comfortable working in fast-paced customer service and sales environment, meeting deadlines without sacrificing member service
- Excellent verbal and written communication skills with a focus on empathy and professionalism
- Aptitude for learning a variety of computer systems and using technology to solve member issues
- Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
- Demonstrated effective time management skills with the ability to work independently and in a collaborative team environment
- Strong critical thinking and decision-making skills with attention to detail
- Intermediate level experience with Microsoft Office suite, including Word, Outlook, and Excel required
- Education: High school diploma or equivalent; proficiency in basic mathematics
Location: Rocklin Corporate Location, Rocklin, CA 95765. The Contact Center team works on-site, but during the COVID pandemic we are adhering to CDC guidelines and taking every precaution to ensure the safety of our employees through social distancing and on-site virtual training.Schedule: 40 hours per week Monday-Friday; various shifts available starting at 6:00am and ending at 6:30pm to support a work/life balance
Target Compensation in Rocklin, CA:- Sales and Service Representative I: $20.80-$22.24 per hour quarterly incentive
Benefits options include- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
- 9 Days Ago
Contact Center Representative Lead
- MERIWEST CREDIT UNION
-
San Jose, CA
FULL_TIME
- Contact Center Representative LeadContact Center - Corporate (Onsite) Position SummaryThe Contact Center Representative Lead will be responsible for the accurate and timely processes of various assign...
- 22 Days Ago
Contact Center Representative - Bilingual
- SESLOC Credit Union
-
Santa Maria, CA
FULL_TIME
- SESLOC Credit Union is looking for a customer focused and energetic person to help us create an exceptional experience for the members that we serve. As a Contact Center Representative, (Bilingual - E...
- 13 Days Ago
Contact Center Representative
- Screen Actors Guild‐American Federation of...
-
Los Angeles, CA
FULL_TIME
- Overview: Who We Are SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the stronges...
- 14 Days Ago
Contact Center Representative
- Screen Actors Guild\u2010American Federation of Television and Radio Artists
-
Los Angeles, CA
FULL_TIME
- Overview Who We Are SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest...
- 14 Days Ago
Branch/Contact Center Representative
- Downey Federal Credit Union
-
Downey, CA
FULL_TIME
- DescriptionPurposeServes as liaison between members and the credit union in both in-branch and call center settings. Provides account information and performs a variety of file maintenance and monetar...
- 14 Days Ago
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-
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- Educational Federal Credit Union
-
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- MCI Careers
-
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- LOCATION: Savannah, GA JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $11.10 - $16.10 / hour APPLICATION DETAILS:...
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Contact Center Representative
- Greater Texas Credit Union
-
Austin, TX
- Job Description What's in it for you as a Contact Center Representative: Hybrid position Training and ongoing coaching t...
- 4/23/2024 12:00:00 AM
Contact Center Representative
- WMA
-
Austin, TX
- Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
- 4/22/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$36,645 to $48,150