Contact Center Representative - Inbound jobs in Albuquerque, NM

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Adelante Development Center, Inc.
  • Albuquerque, NM FULL_TIME
  • General Description of Duties: Will be responsible for effectively handling customer contacts by receiving inbound calls and placing outbound calls for one of two processes. Process wellness referrals, discussing appropriate wellness options and register clients for the referred classes or activities. Provide reminder calls for upcoming client events, record client attendance, and conduct follow-up evaluations. Will develop and maintain positive customer relations and coordinate with various functions within the organization to ensure wellness referrals are handled appropriately and in a timely manner. Explain benefits a person may be eligible for. Answer incoming calls from potential clients to answer inquiries and questions, identify areas of benefit eligibility, and collect pertinent information. Perform outreach at various community sites to distribute information and explain benefits a person may be eligible for.

    Education and Training: High school diploma or equivalent required, with some college preferred. Bilingual (English-Spanish) preferred. Minimum of one-year customer service experience preferred. Must have one-year recent experience Microsoft applications. Must also be able to generate and maintain Excel worksheets utilizing formulas, links and charts. Must have the ability to provide callers with excellent customer service, and respond to questions professionally and apply critical thinking and problem-solving skills to any customer issue. Must be able to effectively communicate in English, with internal and external customers of Adelante. Have the ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from customers, clients, supervisors and co-workers.

    Other Requirements: Must be able to pass a background check, pre-employment drug screening, have reliable transportation and an agency insurable driving record. May be required to work outside of regular schedule, including weekends, and holidays to meet seasonal needs. Must be able to work in a busy, fast-paced, and sometimes noisy environment. Must be able to lift 10lbs, stand, walk, bend, stoop, and carry frequently. Must be able to climb 5 ft., reach above shoulder(s), balance, push/pull, occasionally. Veterans will be given preference for this position. Adelante is a drug free workplace. Adelante is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
  • 1 Month Ago

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Contact Center Representative
  • Adelante External
  • Albuquerque, NM FULL_TIME
  • General Description of Duties: Will be responsible for effectively handling customer contacts by receiving inbound calls and placing outbound calls for one of two processes. Process wellness referrals...
  • 1 Month Ago

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Contact Center Representative - NM
  • LQ Digital
  • Albuquerque, NM FULL_TIME
  • New Call Center in Albuquerque! LQ Digital is a performance marketing agency with a single mission: To help brands grow by acquiring their best customers. With more than 15 years behind us and nearly ...
  • 1 Month Ago

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Contact Center Agent
  • MVD Express
  • Albuquerque, NM FULL_TIME
  • WHO ARE WE? With over two decades of experience, MVD Express provides licenses/Real ID, titles, registrations, call center support, and dealer services to over 300,000 customers annually through our R...
  • Just Posted

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Contact Center Operations Supervisor
  • UNITY BPO
  • Albuquerque, NM FULL_TIME
  • DescriptionShifts may range from 5am to 10pmThe Operations Supervisor will lead a team of on-site and/or W@H Tier 1 and Sr. Analysts in the daily operations in an IT Healthcare Call Center Environment...
  • 3 Days Ago

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Contact Center Rep/Hospital Operator
  • Presbyterian Healthcare Services
  • Albuquerque, NM FULL_TIME
  • Overview Responsible for providing customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excell...
  • 22 Days Ago

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0 Contact Center Representative - Inbound jobs found in Albuquerque, NM area

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Patient Services Coordinator - Truman Health Services
  • UNM Medical Group
  • Albuquerque, NM
  • The UNM Medical Group, Inc. is seeking an Full-time Patient Services Coordinator to work in our Truman Health Services T...
  • 3/28/2024 12:00:00 AM

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Contact Center Operations Supervisor
  • Unity BPO
  • Albuquerque, NM
  • Apply Job Type Full-time Description Shifts may range from 5am to 10pm The Operations Supervisor will lead a team of on-...
  • 3/28/2024 12:00:00 AM

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Customer Experience Advisor (Full-Time)
  • Energy Central
  • Albuquerque, NM
  • **Customer Experience Advisor (Full-Time)** PNM Resources **Location:** Albuquerque , NM US 87101 **Rqd Education:** **R...
  • 3/28/2024 12:00:00 AM

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Member Service Specialist
  • Kirtland Federal Credit Union
  • Albuquerque, NM
  • Job Description Job Description ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and profes...
  • 3/26/2024 12:00:00 AM

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Bilingual Customer Care Advocate Work at Home
  • Alliance Data Card Services
  • Rio Rancho, NM
  • **It's fun to work in a company where people truly BELIEVE in what they're doing****!** ****Job Summary**** **** **** Th...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative-Hybrid
  • Leidos
  • Albuquerque, NM
  • Description Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges...
  • 3/21/2024 12:00:00 AM

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Customer Service Representative
  • Leidos
  • Albuquerque, NM
  • Description Leidos is seeking full-time Customer Service Representatives at the FHA Resource Center at our Albuquerque, ...
  • 2/21/2024 12:00:00 AM

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Bilingual Customer Service Representative
  • Leidos
  • Albuquerque, NM
  • Description Leidos is seeking full-time Bilingual Customer Service Representatives at the FHA Resource Center at our Alb...
  • 1/17/2024 12:00:00 AM

According to the United States Census Bureau, Albuquerque has a total area of 189.5 square miles (490.9 km2), of which 187.7 square miles (486.2 km2) is land and 1.8 square miles (4.7 km2), or 0.96%, is water. Albuquerque lies within the northern, upper edges of the Chihuahuan Desert ecoregion, based on long-term patterns of climate, associations of plants and wildlife, and landforms, including drainage patterns. Located in central New Mexico, the city also has noticeable influences from the adjacent Colorado Plateau semi-desert, Arizona-New Mexico Mountains, and Southwest plateaus and plains ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$31,173 to $40,957
Albuquerque, New Mexico area prices
were up 2.5% from a year ago