Contact Center Representative - Inbound jobs in Aiken, SC

Who We Are :

We are SP Data Digital, and we like to shake things up! We promote great culture and embrace a team of entrepreneurs who think outside the box and challenge the status quo.

We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telecom, Finance, Technology, and Security!

The Job :

As an Inbound Warranty Sales Associate , you will interact with customers who have recently purchased an appliance and are looking to add an extended warranty. You’ll be :

• Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer’s request
• Presenting products and services based on the customers’ needs, and handling objections by explaining how the services and products will benefit them
• Developing relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution

Do you have experience working in a sales environment? Are you ambitious, outgoing, and an outstanding communicator?

Do you want to work for a company that has a phenomenal culture and a fun working environment? We want you on our team!

What We Offer :

• 100% Remote position
• Two weeks of fully paid training
• An hourly base wage of $15.00 per hour Bonus
• Full-time position 40 hours per week!
• Opportunity for growth and development
• Employer-sponsored benefits

You’d be a Great Fit if You Are :

• 6 months of experience in sales
• 6 months experience with customer service
• Call Center experience is an asset
• Must have a quiet area free from distraction to work
• Strong technical aptitude and an ability to learn and navigate new software using multiple platforms at a time
• Exceptional communicator with both verbal and written skills allowing you to communicate ideas in a clear and concise manner
• An empathetic person with the ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy
• Problem solver, using past experiences and your creative brain to craft solutions that make sense for our client and the customer
• Eager with a willingness and desire to receive coaching and mentorship
• Currently residing and working in the United States

Technical Requirements

• Windows 10 or 11 computer required
• 8 GB RAM
• Minimum Intel I3 processor
• An Ethernet Cable connected to the modem
• Internet speeds 15Mbs download / 5Mbs upload
• Webcam required for training
• USB Headset

spon

Last updated : 2024-05-08