Contact Center Representative - Inbound jobs in Abilene, TX

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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call center representative
  • Sonora Bank
  • San Angelo, TX FULL_TIME
  • Reports to: Operations Officer

    Summary
    Call Center Representatives deliver quick reliable service by actively listening to customers request for service and working to troubleshoot and resolve customer issues in a timely manner. In addition, they help customers protect their accounts by reviewing suspicious activity reissuing compromised debit and credit card and maintaining confidentiality.

    Essential Duties and Responsibilities
    • Provide customer service primarily by phone to external customers by responding to balance inquiries, debit card, online banking, bill pay and deposit account questions and issues, and other requests for assistance.
    • Supports the products and services of the bank by interfacing with other departments and employees in positive friendly attitude to ensure timely and effective customer service.
    • Performs various operations functions and special projects as needed from time to time and assists others to complete tasks and work assignments.
    • Process stop payment request, address changes, modify account profile information, etc.
    • Process returned mail. Place check orders.
    • Process online banking and bill pay requests.
    • Process and fulfill requests for account research.
    • Support internal staff regarding department products and functions.
    • Responsible for Social Security Administration electronic verification of deposits.
    • Assist with other Verification of Deposit request.
    • Perform debit card maintenance as requested by customer and document approval.
    Education
    • High School diploma or equivalent.
    • Minimum of two years previous banking or customer service experience preferred.
    Knowledge, Skills and Abilities
    • Must be able to multi-task.
    • Good listener, must have excellent organizational, writing, communication and telephone skills.
    • Able to make decisions with minimum supervision.
    • Highly reliable with the ability to maintain regular attendance and punctuality.
    • Aptitude for issue identification and problem solving.
    • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
    • An aptitude for conflict resolution and problem solving.
    • The ability to demonstrate good judgement when making decisions involving account inquiries and problem resolution.
    • Excellent interpersonal skills and the ability to build relationships with your team and customers.
    • Bilingual Spanish – Beneficial
    Work Environment
    • Ability to operate office machines and equipment, such as personal computers, printers, copy machines, fax machines, calculators, and telephones.
    • Ability to communicate clearly with customers, co-workers, and others both in-person and on the telephone.
    • Work activities involve combinations of sitting/standing for extended periods up to 5 hours at a time, kneeling, bending, pushing, lifting, and carrying.
    • Ability to perform repetitive finger, hand and arm movement.
    • Must be able to work under pressure and exhibit good judgment in making decisions pertaining to the overall health of the bank and its employees.
    NOTE: This job description is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned by management as required. Sonora Bank reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

    Ready to build your future with Sonora Bank? Send your resume and cover letter to hr@sonorabank.com.

    Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
  • 10 Days Ago

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Customer Service/ Call Center Representative
  • FUNDACIÓ ROURE
  • Abilene, TX FULL_TIME
  • Currently seeking CUSTOMER SERVICE/CALL CENTER REPRESENTATIVES POSITION SUMMARY: Provides customer service to internal and external customers, including consumers, retailers and business partners. Res...
  • 1 Month Ago

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Truck Sales Representative
  • Roberts Truck Center
  • Tye, TX FULL_TIME
  • The Truck Sales Representative solicits commercial truck sales business from assigned accounts and / or through personal and phone contacts. KEY RESPONSIBILITIES AND PERFORMANCE MEASURES: Maintain cli...
  • 2 Days Ago

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PATIENT ACCOUNTING REPRESENTATIVE
  • The West Texas Rehabilitation Center
  • Abilene, TX FULL_TIME
  • The Patient Accounting Representative coordinates patient and insurance billing for a speedy recovery of charges to patients for services rendered. This individual is the representative of WTRC in com...
  • 7 Days Ago

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Call Center Representative Work From Home
  • Florida Prime Real Estate LLC
  • Grape Creek, TX FULL_TIME
  • This individual has a desire for growth, loves learning, and is not afraid to take initiative and get things done! They are highly organized, have extreme attention to detail, and operate with a stron...
  • 24 Days Ago

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Inbound/Outbound Inspector
  • Eagle RailCar Services
  • Roscoe, TX FULL_TIME
  • The Inbound/Outbound Inspector is responsible for inspecting completed railcars for accuracy and conformance. The teams’ goal is to ensure all outbound railcars meet company requirements, Quality Assu...
  • Just Posted

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0 Contact Center Representative - Inbound jobs found in Abilene, TX area

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Chief Operating Officer
  • New Horizons Ranch & Center, Inc.
  • Abilene, TX
  • The Chief Operating Officer (COO) is responsible for operations of all programs through direct contact with the Administ...
  • 3/28/2024 12:00:00 AM

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Medical Screener - Reception Technician (Customer Service)
  • Navytimes
  • Abilene, TX
  • Medical Screener - Reception Technician (Customer Service) At a glance Location: US-TX-Abilene Posted: 01/08/2022 Closin...
  • 3/28/2024 12:00:00 AM

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PRN Speech-Language Pathologist - Mesa Springs
  • Mesa Springs Healthcare Center
  • Abilene, TX
  • SPEECH-LANGUAGE PATHOLOGIST - PRN - ABILENE, TX Join the therapy department of our in-house team of healthcare professio...
  • 3/27/2024 12:00:00 AM

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Pharmacy Tech Sam's
  • Sam's Club
  • Abilene, TX
  • What you'll do at Position Summary... What you'll do... Processes member purchases by operating a cash registers and rel...
  • 3/27/2024 12:00:00 AM

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Zoo Guest Services - Temporary
  • City of Abilene (TX)
  • Abilene, TX
  • GENERAL DESCRIPTION Under general supervision, to perform a wide range of customer service duties, sales, and support fu...
  • 3/27/2024 12:00:00 AM

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FT Practice Support Specialist (Work From Home)>
  • aptihealth
  • Abilene, TX
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Practice Support Specialist you'll: Answer...
  • 3/26/2024 12:00:00 AM

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Operations Manager
  • The Buckle
  • Abilene, TX
  • Summary The Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shoppi...
  • 3/26/2024 12:00:00 AM

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Administrative Assistant (Property Mgmt)
  • JLL
  • Abilene, TX
  • JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a...
  • 3/25/2024 12:00:00 AM

Abilene is located in northeastern Taylor County. The city limits extend north into Jones County. Interstate 20 leads east 149 miles (240 km) to Fort Worth and west 148 miles (238 km) to Midland. Three U.S. highways pass through the city. US 83 runs west of the city center, leading north 24 miles (39 km) to Anson and south 55 miles (89 km) to Ballinger. US 84 runs with US 83 through the southwest part of the city but leads southeast 52 miles (84 km) to Coleman and west with I-20 40 miles (64 km) to Sweetwater. US 277 follows US 83 around the northwest side of the city and north to Anson but he...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$29,978 to $39,387
Abilene, Texas area prices
were up 1.2% from a year ago