Contact Center Quality Manager jobs in West Fargo, ND

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Town and Country Credit Union
  • Fargo, ND FULL_TIME
  • We're hiring Contact Center Representatives in Fargo, starting pay $17.00 per hour or higher based on experience an additional $5.00 per hour for Saturday shifts.

    Additionally, we are currently offering a $1,000 sign-on bonus!

    What the Role Entails

    If you believe strong customer service is just as important over the phone or online as it is in person, we want to talk to you. We're hiring a Contact Center Representative who will be responsible for handling and resolving a wide variety of member service inquiries including but not limited to account statements, account balance, payments, transfers and all electronic services in a prompt, warm and courteous manner via various channels including phone, email and others. The Contact Center Representative will complete and maintain all related reports, records and files needed to document these inquiries and support all functions within the Contact Center.

    What we're looking for

    We're looking for a problem-solver who has a professional demeanor with knowledge of data processing and a desire to maintain good business relationships with members. The Contact Center Representative will ensure that all functions are efficiently, effectively and accurately performed in accordance with our policies and security procedures and keep the Lead Contact Center Representative informed of area activities and significant problems. The Contact Center Representative must be a team player and active listener who can identify member needs, as well as have a willingness to gain product knowledge and achieve goals. A two-year college degree or equivalent experience is required with a minimum of one year related experience at a financial institution or other cashier function preferred. Those with contact center experience preferred, as well. This person must have excellent oral and written communication skills, interpersonal skills and personal computer/keyboarding skills, as well as the ability to work with numbers. We are looking to fill a shift between the hours of 10:00am - 7:00pm M-F with rotating 8am - 2pm Saturdays. If this sounds like a good fit for you, apply today!

    What it's like to work at Town & Country Credit Union

    We're a team of about 160 employees spread across 11 branches in Fargo, West Fargo, Minot, Kenmare and Stanley. We're on a mission to positively impact our members, our employees and our communities through offering some of the best products around coupled with great member service, generous employee benefits, and giving back to our communities. We work hard to foster a positive and exciting work environment that provides our employees with new challenges, advancement opportunities and continuing education.

    Working at Town & Country Credit Union comes with a number of benefits for full and part-time positions including:

    1. Competitive compensation
    2. $5 additional hourly pay for Saturday shifts for non-exempt staff
    3. Paid holidays
    4. Generous paid time off
    5. "Dress for your day" dress code
    6. Health, dental and vision insurance
    7. Life and disability insurance
    8. Flexible spending program
    9. 401(k) with employer contributions
    10. Paid volunteer time
    11. Tuition reimbursement
    12. YMCA Corporate Membership Discount

    Town & Country Credit Union is an Equal Opportunity Employer. Click here to learn more: https://www.townandcountry.org/careers

    *Bonuses offered for a limited time only, additional terms and conditions may apply.

  • 13 Days Ago

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Front Office Manager
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
  • 3 Days Ago

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Collision Center Manager
  • Matts Automotive Service Center
  • Fargo, ND FULL_TIME
  • Matt’s Automotive Service Center operates in 10 locations in Minnesota & North Dakota, we are growing and busy and we are looking to add to our award winning team. We live by our core values of: Being...
  • 3 Days Ago

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Quality Manager
  • Vaderstad Inc (VI)
  • Wahpeton, ND FULL_TIME
  • Summary The Quality Manager will establish and maintain effective and robust Quality Management Systems. The Quality Manager is accountable for all Quality Assurance related activities as well as stat...
  • 1 Day Ago

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Manager of Quality
  • CHI St Joseph's Health
  • PARK RAPIDS, MN FULL_TIME
  • OverviewAs our Manager of Quality at CHI St. Joseph's Health Park Rapids, you'll lead ongoing quality improvement initiatives that collaborate with many healthcare professionals. The Quality Manager i...
  • 1 Month Ago

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Quality Assurance Manager
  • Jobot
  • Mooreton, ND FULL_TIME
  • Come join us! Boost your career with a challenging position, great benefits and a competitive salary! This Jobot Job is hosted by: Kyle Cherry Are you a fit? Easy Apply now by clicking the "Apply On C...
  • 12 Days Ago

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0 Contact Center Quality Manager jobs found in West Fargo, ND area

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Patient Access Representative | Southpointe Clinic | 32 Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/27/2024 12:00:00 AM

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Patient Access Representative | SMCF Emergency Center | 40 Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/27/2024 12:00:00 AM

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Patient Access Representative | Broadway Pediatric Oncology | 40Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/27/2024 12:00:00 AM

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Warehouse & Customer Relations Associate
  • GROVER GAMING
  • West Fargo, ND
  • Job Description Job Description Job Title: Warehouse & Customer Relations Associate Location: Fargo, ND Department: ND W...
  • 3/26/2024 12:00:00 AM

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Customer Care Specialist
  • Thrifty White Pharmacy
  • Fargo, ND
  • PRIMARY OBJECTIVE: Provide excellent customer service as the main contact for stores through phone, intranet and email r...
  • 3/25/2024 12:00:00 AM

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Patient Access Representative Float | Family Medicine Clinics | 40Hrs/Week
  • Sanford Health
  • West Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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Patient Access Representative | West Fargo Outbooker | 40Hr/Week
  • Sanford Health
  • West Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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Customer Experience Manager
  • Five Below
  • West Fargo, ND
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

West Fargo is a city in Cass County, North Dakota, United States. It is, as of the 2017 Census Estimates, the fifth largest city in the state of North Dakota with a population estimated at 35,708, and it is one of the state's fastest growing cities. West Fargo was founded in 1926. The city is part of the Fargo-Moorhead, ND-MN Metropolitan Statistical Area. West Fargo is located at 46°52′18″N 96°53′42″W / 46.87167°N 96.89500°W / 46.87167; -96.89500 (46.871749, -96.894966). According to the United States Census Bureau, the city has a total area of 14.72 square miles (38.12 km2), of which, 14...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$68,658 to $103,456
West Fargo, North Dakota area prices
were up 0.8% from a year ago

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The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
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We're looking for talented people who will put our customers at the center of everything we do.
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