Contact Center Quality Manager jobs in Wyoming

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Wyoming, WY PART_TIME
  • The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.   

    Responsibilities:

    • Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.  
    • Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone. 
    • Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members. 
    • Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members. 
    • Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services. 
    • Identifies and reports any suspicious behavior or suspected fraud activity. 
    • Completes all required training and compliance modules. 
    • Treats all co-workers and members with respect. 
    • Supports and participates in continuous improvement activities. 
    • Represents the Credit Union in a positive and professional manner. 
    • Other related duties as assigned. 
    • Maintains member and other sensitive information with confidentiality. 

    Qualifications:

    • 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
    • Basic understanding of financial products and services.
    • Professional verbal skills and etiquette.
    • Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam.
    • Excellent follow up  
    • Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs.
    • Excellent Written skills (Email) – Grammar and Spelling 
    • Member service and organizational skills  
    • Work well with other departments – Team player 
    • Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature.
    • Willingness to make a difference 
    • Personable and professional 
    • Successful completion of all compliance related coursework 

    Education: High School or Equivalent

    Website: nuvisionfederal.com/careers

    Benefits:

    • Medical
    • Dental
    • Vision
    • Life Insurance
    • Flexible Spending Account
    • 401(k) Matching
    • Paid Time Off
    • Training Provided
    • Tuition Reimbursement

    Covid-19 Precaution(s):

    • Remote Interview Process (some positions vary)
    • Social Distancing and Mask Guidelines in place
  • 14 Days Ago

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Front Office Manager
  • Contact Government Services, LLC
  • UNKNOWN, WY FULL_TIME
  • Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
  • 2 Days Ago

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FOIA Disclosure Product Manager
  • Contact Government Services, LLC
  • UNKNOWN, WY FULL_TIME
  • FOIA Disclosure Product Manager Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a FOIA Disclosure Product Manager to join our team supporting the IT mission o...
  • 2 Days Ago

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Contact Center Associate - Authorizations Agent - 100% Remote
  • Frontdoor
  • Cheyenne, WY OTHER
  • Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in provid...
  • 13 Days Ago

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Work at Home Contact Center Agent (Full-Time & Part-Time) (WY)
  • MCI Careers
  • Wyoming, WY FULL_TIME|PART_TIME
  • LOCATIONRemote Work-at-Home JOB TYPEFull-Time & Part-Time PAY TYPESHourly Bonus SALARY$12.10 - $16.10 / hour BENEFITS & PERKSREMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medica...
  • 1 Month Ago

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Work at Home Contact Center Agent (Full-Time & Part-Time) (WY)
  • MCI Military Recruitment
  • Wyoming, WY FULL_TIME|PART_TIME
  • POSITION OVERVIEW WE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS MCI is looking for nationwide work at home customer service, help desk, technical support, and...
  • 1 Month Ago

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • The Call Center Network
  • Kent, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Johnson & Johnson Heating and Air Conditioning
  • Martinsburg, WV
  • Job Description Job Description Who we are Come to a company where you will be appreciated, where you can create your ow...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/24/2024 12:00:00 AM

Wyoming (/waɪˈoʊmɪŋ/ (listen)) is a state in the mountain region of the western United States. The state is the 10th largest by area, the least populous, and the second most sparsely populated state in the country. Wyoming is bordered on the north by Montana, on the east by South Dakota and Nebraska, on the south by Colorado, on the southwest by Utah, and on the west by Idaho and Montana. The state population was estimated at 577,737 in 2018, which is less than 31 of the most populous U.S. cities including Denver in neighboring Colorado. Cheyenne is the state capital and the most populous city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$67,311 to $101,427

Contact Center Quality Manager in Pierre, SD
This includes the day-to-day supervision of non-exempt team members in a high quality/high productivity environment.
January 08, 2020
Contact Center Quality Manager in Champaign, IL
Gain a holistic view of quality - Enjoy powerful, at-the-ready quality dashboards to see team and individual progress in real time.
January 17, 2020
Contact Center Quality Manager in Fargo, ND
Contrary to popular thought, quality control and quality assurance are not one in the same.
January 28, 2020