Contact Center Quality Manager jobs in Wisconsin

Are you ready to take your knowledge and experience in banking to the next level? Kohler Credit Union is looking for a results-oriented and service-focused individual to join our branch management team. This position offers competitive pay, amazing benefits, performance incentives, and opportunities for advancement.

About Kohler Credit Union

We are a $615 million not-for-profit, financial cooperative, owned and governed by our members with full-service branches in the Wisconsin communities of Kohler, Sheboygan, Howards Grove, Plymouth, Saukville, Grafton, Mequon, Manitowoc and West Bend. We support activities that benefit and enrich the communities we serve. We embrace the credit union cooperative spirit by delivering a broad range of superior and affordable financial services that meet the needs of our diverse membership.

As an employer, we strive to encourage individual initiative, promote professional growth, and provide opportunities to truly make a difference. Kohler Credit Union strives to be an employer of choice by placing major emphasis on personal and professional development and offering a generous benefit package which may include: medical insurance, a prescription drug program, a health savings account, life insurance, voluntary dependent life insurance, accidental death and dismemberment insurance, short and long term disability insurance, a pension plan, a 401(k) plan, a bonus plan, flexible spending accounts, a voluntary dental program, a voluntary vision plan, paid holidays, paid time off, a wellness program, an employee assistance program, educational reimbursement, employee recognition programs, and preferred credit card rates.

A Day in the Life as a Branch Manager

As a Branch Manager, you ensure that your branch operates by Kohler Credit Union's standard of high-energy, world-class service and reaches specific sales and service goals.

You are primarily responsible for the direct supervision of the Contact Center's day-to-day operations. You are the rock that your team depends on for consistent support.

Much of your time is spent coaching and mentoring the front line staff to maximize their performance. You hire, train, and promote teamwork among employees. You uphold a strong sales and service culture within the branch. You and your frontline staff build and maintain strong relationships with new and existing members that lead to referrals. You oversee day-to-day branch operations including but not limited to: timely completion of audits, assisting the Branch Operations Manager in executing budget and strategic planning, and ensuring all administrative and operational tasks are managed. You also spend some time each day helping to resolve complex technical and operational problems that arise.

You are a coach, a problem solver, and a communicator. You spend most of your day interacting with people, both employees and members. You ensure that procedures have been followed and all branch transactions are balanced at the close of each day. You get great satisfaction out of keeping your branch's daily operations running smoothly and efficiently so that our members receive the best possible service.

Qualifications

• Bachelor's Degree
• Requires 4-6 years of retail leadership experience, preferably in a financial institution
• Compliance with government and other regulations affecting the credit union industry

Any previous experience in leadership, sales, lending or community relations would be helpful. Are you enthusiastic about the credit union movement and passionate about customer service? Do you have excellent interpersonal skills? Do you have excellent communication skills, the ability to listen carefully and explain things clearly? Do you have strong leadership skills and enjoy mentoring, coaching, inspiring, and teaching? Are you a problem-solver who is willing to take personal responsibility? Can you remain confident and calm in challenging situations? Are you good at planning, organizing, and goal setting? Are you discreet and respectful of confidential and personal information? Are you interested in developing a career in the financial services industry? If so, then you just might be perfect for this position!

Are you ready to join our team?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that this position would be a great fit for you, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!