Contact Center Quality Manager jobs in Washington
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Lead Contact Center Manager
- AppleOne
-
Bothell, WA
FULL_TIME
-
Lead Contact Center Manager - Elevate the Customer Experience
Join our dynamic team as a Lead Contact Center Manager and become the driving force behind delivering exceptional customer service across our national network. Ensure that 90% of all incoming calls, chats, and texts are not just answered but result in a pleasant, memorable experience for every caller.
Your Impact:
-Direct management of a contact center team, focusing on efficiency, quality control, and excellent customer service.
-Predict and manage team schedules based on seasonal call volumes, ensuring seamless customer interactions.
-Mentor and guide your team through challenges, fostering an environment of learning and growth.
-Manage weekly bonus tracking, ensuring team motivation and recognition for outstanding performance.
-Uphold the highest quality of property knowledge, ensuring accurate information is always relayed to customers.
-Expertly handle escalations, providing solutions and maintaining customer satisfaction.
Qualifications:
* High School Diploma or GED; some college or degree preferred.
* 1 year(s) of call center leadership experience or 2 years in multifamily industry management.
* Customer service orientation, detail-oriented, with the ability to multitask effectively.
* Familiarity with Yardi’s CRM systems is a plus.
* Excellent verbal, written, and interpersonal communication skills.
Perks:
- The opportunity to work from a regional or home office.
- Continuous learning and growth opportunities within a vast property network.
- A supportive, team-oriented workplace culture.
This position is not just a job; it’s a career opportunity to lead by example, inspiring your team to achieve new standards in customer service. If you’re ready to make a significant impact and help shape the future of our customer interactions, apply now to join our team.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf - 12 Days Ago
Contact Center Manager
- Weidner Apartment Homes
-
Kirkland, WA
FULL_TIME
- Salary Range: $62,000 - 70,000 As a leader you will be the glue that ensures that 90% of all calls that come to the contact center are answered and callers have a pleasant if not fantastic experience....
- 21 Days Ago
Member Contact Center Manager/Team Leader
- GESA CREDIT UNION
-
Spokane, WA
OTHER
- Job Details Level: Management Job Location: Spokane Valley East Sprague - Spokane Valley, WA Position Type: Full Time - Salary Education Level: 4 Year Degree Salary Range: $68,048.63 - $102,072.94 Sal...
- 4 Days Ago
Contact Center Specialist
- Washington Student Achievement Council
-
Olympia, WA
OTHER
- Description This job posting has been re-opened and will remain open until filled. Applicants who have previously applied do not need to reapply. Screening of application materials will begin immediat...
- 10 Days Ago
PSR I - Contact Center
- Columbia Basin Health Association
-
Othello, WA
OTHER
- Overview Provides administrative support to ensure patients are welcomed to the organization, scheduled and registered for services in various departments within the organization. Responsible for supp...
- 10 Days Ago
Contact Center Associate
- Kitsap Credit Union
-
Bremerton, WA
FULL_TIME
- About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive...
- 14 Days Ago
Contact Center Quality Manager jobs at Popular Companies
Sr. Contact Center Manager
- Americor
-
- At Americor, we've assembled a team of like-minded individuals deeply committed to addressing the debt crisis in the Uni...
- 4/18/2024 12:00:00 AM
Contact Center Manager
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union! We’re on a missio...
- 4/18/2024 12:00:00 AM
Contact Center Manager I
- Wsfs Bank
-
Newark, DE
- Job Description WSFS Bank is currently seeking a Contact Center Manager I The Contact Center Manager I will provide lead...
- 4/18/2024 12:00:00 AM
Call Center Manager
- LHH
-
Richmond, VA
- Location: Richmond, VA Position Overview: LHH is seeking 15 highly skilled and experienced Call Center Managers to lead ...
- 4/18/2024 12:00:00 AM
Contact Center Manager
- The Franklin Institute
-
Philadelphia, PA
- Job Description Job Description The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, str...
- 4/16/2024 12:00:00 AM
Call Center Manager
- Stevendouglas
-
Decatur, AL
- My client, a growing healthcare technology company, is seeking a Call Center Manager for its high-volume environment. Th...
- 4/16/2024 12:00:00 AM
Call Center Manager
- The Call Center Network
-
Kent, WA
- Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
- 4/15/2024 12:00:00 AM
Call Center Manager
- Vertex Service Partners
-
Tavares, FL
- Job Title: Call Center Manager Location: Tavares, Florida Company: Eustis Roofing Company Job Description: Eustis Roofin...
- 4/15/2024 12:00:00 AM
About Washington
Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$79,021 to $119,008
Most Popular Cities in Washington for Contact Center Quality Manager Jobs
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Pierre, SD
This includes the day-to-day supervision of non-exempt team members in a high quality/high productivity environment.
January 08, 2020
Contact Center Quality Manager in Champaign, IL
Gain a holistic view of quality - Enjoy powerful, at-the-ready quality dashboards to see team and individual progress in real time.
January 17, 2020
Contact Center Quality Manager in Fargo, ND
Contrary to popular thought, quality control and quality assurance are not one in the same.
January 28, 2020