Contact Center Quality Manager jobs in Ventura, CA

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Los Robles Regional Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Quality Improvement Coordinator to join our healthcare family.

Benefits

Los Robles Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

At Los Robles Regional Medical Center, our nurses play a vital part. We know that every nurse’s path and purpose is unique. Do you want to create your own personal career path in nursing? HCA Healthcare is your career destination! Our scale makes it possible for nurses to create the career path that fits their life – for life – and empowers their passion for patient care. Apply today for our Quality Improvement Coordinator opportunity.

Job Summary and Qualifications

Under general supervision, and according to general policies and procedures, Quality Coordinator II is responsible for planning, coordinating and monitoring the core measure process. This position is responsible for facilitating to completion and sustainment PI projects, small working groups, and projects to improve the quality of care and value for our patients. These projects and working groups are interdisciplinary in nature. The Quality Coordinator II identifies opportunities for improvement based on evidence based practices, regulatory and accrediting agency requirements, and monitoring of high risk, high volume and/or problem prone processes. This position maintains multiple databases and dashboards, as well as analyzes complex patient care data for reporting out at leadership levels. Analysis will also incorporate clinical and operational processes and outcomes. Partnership with Los Robles departments and management is essential to achieve overall quality goals

• You will maintain quality data on selected databases, keeps current on changes to the programs
• You will plan for and execute core measure changes throughout the organization
• You will maintain current knowledge of Hospital data sources and systems that can be utilized to meet patient safety goals related to licensing and accreditation requirements as well as performance improvement
• You will Identify opportunities for improvement based on evidence based practices, regulatory and accrediting agency requirements, and monitoring of high risk, high volume and/or problem prone processes
• You will ensure sustained improvement and follow up and key change initiatives that are safety and quality-related
• You will negotiate timelines and priorities for projects, coordinating action plans, and monitor results that are consistent with the overall strategic goals and imperatives
• You will be participating and presenting at medical staff committee and quality meetings

What qualifications you will need:

• Registered Nurse education required, Bachelor’s degree in Nursing preferred.
• Current CA RN license required
• CPQH certification preferred
• Minimum 3 years current experience in quality, risk management or related clinical experience within the acute care hospitals setting required.

Los Robles Regional Medical Center is a 380 bed acute care hospital dedicated to serving the residents of Ventura and Los Angeles Counties along with the Greater Conejo Valley. We are the only Level II Trauma Center in East Ventura County. We are known for providing excellent care with compassion and kindness to each of our patients. In addition, Los Robles Regional Medical Center features a 24-hour emergency department, comprehensive stroke center, ICU/CCU, maternity, Level III NICU, comprehensive cancer center, heart & cardiovascular center, same day surgery, and rehab center.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Join a family that cares about every stage in your career! We are interviewing candidates for our Quality Improvement Coordinator opening. Apply today and a member of our Talent Acquisition team will reach out.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.