Contact Center Quality Manager jobs in South Burlington, VT

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center Human Resource Manager
  • Bel-Aire Quality Care - Newport, VT
  • Newport, VT FULL_TIME
  • Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference.

    Only through the talents and extraordinary dedication our employees bring to their jobs each and every day is Genesis able to fulfill our mission of providing high quality health care and everyday compassion. Join the Genesis team as a Center Human Resource Manager where you will have a direct and daily influence on employees.

    Position Highlights
    Highly visible position where you will work collaboratively with Center leadership to create a work environment that positions Genesis as the employer of choice and a culture committed to the Genesis Mission, Vision, and Core Values.
    Monitor key metrics to gauge success such as employee satisfaction, development, retention, achievement of established excellence goals, and key performance indicators.
    Conduct full-cycle talent acquisition for the center and develop talent management plans along with center leadership for employee engagement, retention, recruitment and recognition.
    Support center leadership in the fair and consistent administration of Genesis Human Resources policies and procedures, pay practices and collective bargaining agreements, if applicable.

    Why Genesis?
    We provide career paths for our employees and develop them. We invest in YOU!
    We are a strong, financially-stable company with industry longevity. Genesis was founded in 1985.
    We are committed to operate with integrity.
    We foster a work environment that feels like a family and have a culture of compassion. We Care Deeply!

    Benefits
    • Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
    • Variable compensation plans
    • Inclusive workplace with DEI committee
    • Nursing Student Loan Debt Repayment and Tuition Assistance
    • Tuition, Travel, and Wireless Service Discounts
    • Employee Assistance Program to support mental health
    • Employee Foundation to financially assist through unforeseen hardships
    Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification (full-time, part-time, or casual), job grade, location, and length of service.

    MCWF

    Qualifications:
    Bachelor's Degree in Human Resources and/or SPHR/PHR preferred. 3 years previous work experience in Human Resources with proven track record preferred. Prior experience in healthcare or long-term care setting preferred. Must possess experience using systems and technology to support work activities. Ability to work flexible hours in order to meet with employees who work 24/7 is required. Must be willing to travel as necessary *To protect the health and safety of our patients, residents, employees, family members, and the communities we serve, Genesis has implemented a universal COVID-19 vaccination requirement for employees, care partners and onsite vendors.
    Other Info

    Position Type: Full Time
    Job City: Newport
    Requisition Number: 443557

    Not Stated
  • 10 Days Ago

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Contact Center Supervisor
  • New England Federal Credit Union
  • South Burlington, VT FULL_TIME
  • Position: Contact Center Supervisor Hours: Normal schedule between: Monday-Friday, 8:00am – 6:00pm, and every other Saturday, 9:00am-1:00pm, w/alternate day off Location: 88 Technology Park Way in Sou...
  • 21 Days Ago

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Contact Center Member Service Associate
  • New England Federal Credit Union
  • Montpelier, VT FULL_TIME
  • New England Federal Credit Union is recruiting for Member Service Associates to join our Contact Center in South Burlington OR Montpelier! These team members will provide efficient, accurate, and poli...
  • 1 Month Ago

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Assistant Manager
  • Dunkin | Quality Donuts
  • Montpelier, VT FULL_TIME
  • As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their...
  • 10 Days Ago

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Center Human Resource Manager
  • Bel-Aire Center
  • Newport, VT FULL_TIME
  • Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
  • 23 Days Ago

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Quality Manager
  • EnergyHub
  • Burlington, VT FULL_TIME
  • EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are real utilities managing the real electrical grid supporting the normal lives of million...
  • 19 Days Ago

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0 Contact Center Quality Manager jobs found in South Burlington, VT area

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Food Service Associate
  • Global Partners
  • Warren, VT
  • Job Description: With nearly 1,500 locations, primarily in the Northeast, Global is one of the largest independent owner...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • South Burlington, VT
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/28/2024 12:00:00 AM

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Customer Support Tech
  • Union Mutual of Vermont Companies
  • Montpelier, VT
  • Job Description Job Description Union Mutual Insurance Company is currently recruiting for the right candidate to join o...
  • 3/28/2024 12:00:00 AM

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Broadridge Financial Solutions
  • Montpelier, VT
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/27/2024 12:00:00 AM

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Customer Support Representative
  • Culligan 291VT
  • Colchester, VT
  • Job Description Job Description Benefits/Perks Medical insurance Vision insurance 401K retirement with company match Vac...
  • 3/26/2024 12:00:00 AM

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Station Service Representative, Part Time - Downtown Burlington Transit Center
  • Green Mountain Transit
  • Burlington, VT
  • Description and Essential Functions Responsible for supporting the Transit Center from a customer service perspective. P...
  • 3/25/2024 12:00:00 AM

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Guest Service Associate/Cashier - Jiffy Mart
  • Global Partners LP
  • Warren, VT
  • Job Description: About Global Partners With nearly 1,600 locations, primarily in the Northeast, Global is one of the lar...
  • 3/25/2024 12:00:00 AM

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Sales Support Lead
  • Lumber Liquidators
  • Williston, VT
  • $19/hr + Monthly Bonus + GENEROUS BENEFITS!! *401k Company Match, $0 Medical Cost Option, Up to 5 Weeks PTO + More! Appl...
  • 3/24/2024 12:00:00 AM

South Burlington is a city in Chittenden County, Vermont, United States. As of the 2010 U.S. Census the population of the city was 17,904. It is home to the headquarters of Ben & Jerry's and Vermont's largest mall, the University Mall. It is also one in the principal municipalities of the Burlington, Vermont metropolitan area. Vermont's largest airport, Burlington International Airport, is located in South Burlington. Located in western Chittenden County, South Burlington is bordered by the municipalities of Burlington to the northwest, Winooski and Colchester to the north, Essex to the northe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$72,206 to $108,804
South Burlington, Vermont area prices
were up 1.6% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020