Contact Center Quality Manager jobs in Shreveport, LA

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Texarkana, TX FULL_TIME
  • Customer Contact Center Rep

    At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of “call centers” leave customers wishing they didn’t have to call. We strive to be different!

    Responsibilities/Duties
    Would you find it fun and challenging to:
    • Be the first point of contact for our customers who call in, sometimes with only questions, but many times with account problems;
    • Help customers find the answers they need while protecting them from giving out information to other people who would misuse it;
    • Pay attention to the details that the customers give you, and ask questions if you need to verify further, to make sure each caller is who they say they are and that their request is legitimate;
    • When you are not able to help a caller, find the person in the Bank who can;
    • Build relationships with your phone customers so you can help them figure out which products and services will help them the most;
    • Having growth and advancement opportunities; and
    • On those days when you have callers who may be a bit testy, creatively figuring out ways to make their day!
    Required Qualifications
    • High School diploma or GED
    • At least 12 months of experience in customer service or banking
    • Great communication skills
    • Must put HEART into everything you do!
      • H – Honor
      • E – Excellence
      • A – Adaptability
      • R – Respect
      • T – Teamwork
    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
  • 22 Days Ago

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Customer Contact Center Rep
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 1 Day Ago

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Contact center representative
  • GDIT
  • Bossier, LA FULL_TIME
  • Job Description : Join us to help your fellow citizens in need. GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis at our N...
  • 1 Day Ago

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Customer Contact Center Rep. PT
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 8 Days Ago

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Center Manager
  • JOE HUDSON'S COLLISION CENTER
  • Shreveport, LA FULL_TIME
  • Associate Location Manager Flexibility to relocate for open Management roles is a must. Salary: Will be discussed during interview process considering candidates experience and willingness to relocate...
  • 1 Day Ago

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Quality Manager
  • Arcosa Brand
  • Bossier, LA FULL_TIME
  • Arcosa Marine is searching for a safety-oriented Quality Manager in our Bossier City, LA plant. As a Quality Manager, you will be responsible for the implementation of a quality culture throughout the...
  • 1 Month Ago

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0 Contact Center Quality Manager jobs found in Shreveport, LA area

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Career Services Coordinator
  • Southern University at Shreveport
  • Shreveport, LA
  • Careers at SUSLA DEADLINE Full-time: Review of applications begins Tuesday, November 07, 2023 and continues until the po...
  • 3/29/2024 12:00:00 AM

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Radiologic Technologist Travel
  • Vincent Management Group LLC
  • Shreveport, LA
  • Job Summary Position is located in Rochester, New York. We are seeking a Radiologic Technologist to join our team. If yo...
  • 3/29/2024 12:00:00 AM

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Psychiatric RN
  • Amedisys Inc.
  • Shreveport, LA
  • Overview Shift: Per Diem Days Are you a highly skilled and compassionate behavioral health RN looking for a rewarding ca...
  • 3/29/2024 12:00:00 AM

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Cook
  • Universal Health Services
  • Shreveport, LA
  • Responsibilities Brentwood Hospital is looking for a dynamic Cook! If you have a desire to work in an engaging environme...
  • 3/29/2024 12:00:00 AM

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Police Officer 1
  • State of Louisiana
  • Shreveport, LA
  • Supplemental Information Police Officer- Department: HA Public Safety 56005, 56006, 56007 This vacancy is open to perman...
  • 3/29/2024 12:00:00 AM

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LPN, Home Health Per Diem
  • Centerwell Home Health
  • Shreveport, LA
  • Become a part of our caring community and help us put health first As aHome Health LPN, you will: Provide professional n...
  • 3/29/2024 12:00:00 AM

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Customer Service Rep(03059) - 1000 US-80
  • Domino's
  • Haughton, LA
  • Company Description RPM Pizza is the largest Domino's franchise in the United States for over 40 years, is family-owned ...
  • 3/27/2024 12:00:00 AM

H
Customer Service Associate
  • Heritage Landscape Supply Group, Inc.
  • Shreveport, LA
  • Customer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsShrevep...
  • 3/26/2024 12:00:00 AM

Shreveport is located in Northwest Louisiana. It is the center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It is also part of the I-20 Cyber Corridor linking the tech-centered Dallas-Fort Worth, Shreveport-Bossier, Greater Monroe, and Greater Atlanta metropolitan areas together. The city of Shreveport is 188 miles from Dallas, 98 miles from Tyler, and 41 miles from Marshall, Texas; 215 miles from Little Rock and 73 miles from Texarkana, Arkansas; and 250 miles from the state capital of Baton Rouge, 99 miles from Monroe, 69 miles from Ruston, and 30 miles from Minden, Lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$67,282 to $101,383
Shreveport, Louisiana area prices
were up 1.2% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020