Contact Center Quality Manager jobs in Santa Cruz, CA

COMPENSATION:

Compensation for the Director of Quality, Compliance, Risk varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, The Director of Quality, Compliance, Risk provides a reasonable salary range of compensation for roles that may be hired in California as set forth below.

Role Location: CALIFORNIA

Calculated Salary Range for role Director of Quality /Compliance / Risk Mgmt:

State - California: $97,427.20 to $118,175.82 yearly depending on experience

PURPOSE STATEMENT:

The Director of Quality, Compliance and Risk Management will direct the facility Quality Management program which includes oversight of Accreditation, Licensing and Credentialing Activities. They will also plan, organize, direct and control all aspects of risk management activities and ensure a safe environment for the protection of clients, employees and visitors to the facility in such a manner as to comply with laws, regulations and the standards of the accrediting and approval agencies.

BENEFITS:

The Camp Recovery Center provides a comprehensive package of benefits for our Director of Quality, Compliance and Risk Management.

Current benefits include:

• Competitive hourly rate
• Medical, dental, and vision insurance
• Acadia Healthcare 401(k) plan
• Excellent training program
• Professional growth opportunity that is second to none in the industry.

• Investigate and analyze actual and potential risks in the facility; assess liability and probability of legal

• Implement risk management program throughout the facility.
• Develop and implement infrastructures and systems that support patient safety.
• Work closely with Clinical Department practice to ensure the organization's procedures and policies are

• Investigate and analyze actual and potential risks in the facility; assess liability and probability of legal

• Implement risk management program throughout the facility.
• Develop and implement infrastructures and systems that support patient safety.
• Work closely with Clinical Department practice to ensure the organization's procedures and policies are

• Assess QAPI needs and trends for the facility program by reviewing current practices and gathering,

• Delegate and support the QAPI and risk management activities of Department Directors to ensure

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor's degree in a business, Nursing or Human Services or a related field required. Master's Degree in Nursing or Human Service , or related field preferred.
• Three or more years’ experience in Quality and Risk management position required.
• One or more years’ supervisory experience required.

• Experience with accreditation and regulatory audits preferred.

• Experience in a behavioral health setting preferred.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

Education

• Bachelors or better in Human Services or related field
• Bachelors or better in Nursing/Healthcare or related field
• Bachelors or better in Business or related field

• Masters or better in Nursing/Healthcare or related field

Skills

• Problem Solving
• Planning & Organizing
• Leadership
• Communication
• Attention to Detail

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)