Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Contact Center Lead Manager (Patient Care Navigator)
Compensation:
Position Overview: We are seeking a highly skilled and experienced Contact Center Lead Manager to oversee our call center operations for intake calls. The ideal candidate will have extensive knowledge and experience in managing personal injury intake processes within a call center environment. The Contact Center Lead Manager will be responsible for supervising a team of Junior Care Navigators, ensuring efficient handling of patient inquiries, and maintaining high standards of customer service. Additionally, the Contact Center Lead Manager will be tasked with data entry, performance measurement, and process improvement initiatives to enhance team productivity and service quality.
Key Responsibilities:
Qualifications:
Join Our Team: If you are a dynamic leader with a passion for delivering exceptional patient care and driving operational excellence, we invite you to apply for the Care Navigator Lead position. Join our team and play a key role in guiding patients through their healthcare journey while ensuring the highest standards of service quality and efficiency.
Job Type: Full-time
Salary: $75,000.00 - $85,000.00 per year
Expected hours: 40 per week
Schedule:
Ability to Relocate:
Los Angeles, CA (Must be located in or around LA area)
Work Location:
Remote with some in person team meetings
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Schedule:
Application Question(s):
Ability to Relocate:
Work Location: In person
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0 Contact Center Quality Manager jobs found in Pomona, CA area