Contact Center Quality Manager jobs in New Orleans, LA

"You catch more flies with honey."

Sage advice our parents gave us when we were younger. And you know what? It's true. Being nice works. You're a nice person, and you want to surround yourself with nice people. At WNW Hospitality, you can come to work every day at a nice hotel. You can feel good knowing that your colleagues and customers are all having a nice day because of you. So why should you join our team?

Competitive Wages - We regularly survey our market to ensure we're paying the best wages possible to attract and retain top talent. Our managers provide regular performance reviews and the guidance you need to achieve your goals

Real Growth Opportunities - We provide paid cross-training and sponsor industry certifications to help your long-term development within our company. WNW Hospitality strongly believes in promotions from within our organization so we focus on building tomorrow's leaders today. Our network includes opportunities with a variety of hotel brands such as Best Western, Choice, IHG, Hilton, Wyndham, and more.

A Culture of Respect - We believe that honesty and flexibility are the keys to our success. All of our associates are treated as professionals and with dignity. WNW Hospitality believes in transparency and our open door policy ensures that senior management is available to all team members so that your voice can be heard.

All interviews will receive a decision within 24 hours.

Welcome to WNW Hospitality: Where Nice Works
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General Manager Responsibilities:

• Overseeing daily business operations.
• Developing and implementing growth strategies.
• Training low-level managers and staff.
• Creating and managing budgets.
• Improving revenue.
• Hiring employees.
• Evaluating performance and productivity.
• Analyzing accounting and financial data.
• Researching and identifying growth opportunities.
• Generating reports and giving presentations.

General Manager Requirements:

• Degree in hospitality or business management and/or the experience equivalent.
• Good knowledge of different business functions.
• Strong leadership qualities.
• Excellent communication skills.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Computer literate.
• Proactive nature.

Job Type: Full-time

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Weekends as needed

Ability to Relocate:

• New Orleans, LA 70127: Relocate before starting work (Required)

Work Location: In person