Contact Center Quality Manager jobs in New Iberia, LA

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Construction Quality Control Manager
  • GovGig
  • Lafayette, LA FULL_TIME
  • The Quality Control Manager is responsible for implementing and maintaining the quality control plan as required and is responsible for the overall quality control for the project.

    Key Responsibilities:

    Specific tasks for the CQCM include but are not limited to the following:

    • The Quality Control Manager is responsible for developing and implementing the construction sections of the project quality control plan (including the three phases of inspection) in compliance with Federal, DoD, and Navy requirements.
    • The QCM is responsible for directly supervising all QC personnel, directing and approving the correction of any non-conforming or unsafe construction work performed under the contract, and after notifying the Project Manager and/or the RCO, to stop further performance of non-conforming construction work or unsafe activities.
    • The QCM monitors and approves the quality of materials, plans, surveys, fabrication, as-built drawings, and other construction-related work to ensure compliance with specifications, workmanship standards, and contract requirements.

    Education/Experience:

    The minimum qualifications for the QCM are:

    • College graduate with a degree in engineering or related field preferred.
    • 3 years of experience as a QC Manager in federal government projects.
    • Candidate must be able to gain federal base access.
    • USACE EM 385-1-1 certificate.
    • Completed the course entitled “Construction Quality Management (CQM) for Contractors” and maintains a current certificate.

    Job Type: Full-time

    Pay: From $160,000.00 per year

    Schedule:

    • 8 hour shift

    Ability to Relocate:

    • Lafayette, LA: Relocate before starting work (Required)

    Work Location: In person

  • 20 Days Ago

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Quality Program Manager
  • Mazzella Companies
  • Lafayette, LA FULL_TIME
  • Overview Quality Program Manager The Quality Program Manager is an integral part of the QSTR (Quality, Safety, Reliability and Transportation) Team. This role is responsible for assisting with the exe...
  • 22 Days Ago

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Quality / Safety Manager
  • PCMS
  • Lafayette, LA FULL_TIME
  • The Quality Control Manager will ensure PCMS quality cleaning is consistent across the board. The quality manager will examine PCMS current quality control program. After examining the current program...
  • 29 Days Ago

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Travel Center General Manager
  • Pilot Company
  • Breaux Bridge, LA FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 1 Month Ago

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RN OR - Operating Room Opelousas, LA
  • Quality Clinicians
  • Opelousas, LA FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $809-$1809/week Multiple shift openings Job Description/Responsibilities:...
  • 6 Days Ago

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RN Cardiac Cath Lab Opelousas, LA
  • Quality Clinicians
  • Opelousas, LA FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $743-$1743/week Multiple shift openings Job Description/Responsibilities:...
  • 6 Days Ago

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0 Contact Center Quality Manager jobs found in New Iberia, LA area

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Account Associate
  • Brown & Brown, Inc.
  • New Iberia, LA
  • Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best...
  • 4/19/2024 12:00:00 AM

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Greeter
  • Walmart
  • Jeanerette, LA
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/19/2024 12:00:00 AM

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Ochsner Lafayette General Surgical Hosptial - Patient Access Rep - Monday - Friday 5am to 5pm
  • Ochsner Health System
  • Lafayette, LA
  • We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
  • 4/19/2024 12:00:00 AM

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Customer Service Coordinator - Work From Home>
  • The Auctus Group LLC
  • Lafayette, LA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
  • 4/19/2024 12:00:00 AM

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Patient Access Rep - LGMD Orthopedics Clinic - Full Time
  • Ochsner Health
  • Lafayette, LA
  • We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
  • 4/19/2024 12:00:00 AM

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Patient Access Rep - Full-time - OLG University Hospital/Clinics - Therapy Dept.
  • Ochsner Health
  • Lafayette, LA
  • We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
  • 4/18/2024 12:00:00 AM

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Customer Service Rep II
  • Forum Energy Technologies, Inc
  • Broussard, LA
  • **Job Details** **Customer Service Rep II - (2589)** This details all the information about the job posting. Share this ...
  • 4/16/2024 12:00:00 AM

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Customer Service Representative: Abbeville, LA Abbeville, LA
  • American Cash Advance
  • Abbeville, LA
  • **Customer Service Representative: Abbeville, LA** Abbeville, LA **Full-Time Customer Service Representative: Abbeville,...
  • 4/16/2024 12:00:00 AM

New Iberia (Spanish: Nueva Iberia, French: La Nouvelle-Ibérie) is the largest city in and the parish seat of Iberia Parish, Louisiana, United States. It is located 21 miles (34 kilometers) southeast of Lafayette. In 1900, 6,815 people lived in New Iberia; in 1910, 7,499; and in 1940, 13,747. The population was 32,623 at the 2000 census and 30,617 in 2010, a decrease of 2,006, or 6.2 percent, over the previous decade. New Iberia is a part of the Lafayette, Louisiana Metropolitan Statistical Area. New Iberia is located at 30°0′13″N 91°49′6″W / 30.00361°N 91.81833°W / 30.00361; -91.81833 (30.0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$66,413 to $100,020
New Iberia, Louisiana area prices
were up 1.2% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020