Contact Center Quality Manager jobs in New Hampshire

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Manager, Fleet Maintenance (Contact Center) (On-Site Hooksett, NH)
  • Merchants Fleet
  • Hooksett, NH FULL_TIME
    • Are your leadership skills admired by many?
    • Are you knowledgeable in Auto repair techniques?
    • Do you enjoy making a difference?

    If so, keep reading!

    What Your Day Looks Like:

    • Management responsibility for a staff of10 team members; conduct annual performance evaluations, develop goals, performance plans and conduct mid-year progress reviews for the support staff.
    • Oversee the day-to-day operations of the fleet maintenance department including the management of our call center, coordination of all maintenance related items for fleet vehicles: review and authorization of repairs, locating repair facilities, invoice reconciliation and communications with drivers, etc.
    • Aggressively pursue warranty recovery with manufacturers while addressing downtime issues for our clientele.
    • Coordinate rental vehicles and glass repairs for our clients as needed. Occasionally oversee process of up fitting, body work and get ready of lease vehicles through various service vendors.
    • Maintain, nurture and expand upon relationships with vendors including the negotiation of volume discounts and rebates.
    • Develop process improvements and best practices for the use of computer systems to streamline maintenance data for the fleet.
    • Collaborate with other team members on planning and process initiatives; understand and manage interdependencies between business and projects, facilitate communications among impacted teams.

    Your Experience:

    • Prior management experience of 5 to7 years, preferably in the automobile leasing industry
    • Prior automotive technician/service advisor experience and/or ASE Certification preferred
    • Call center management experience highly desired
    • Experience with Maintenance Software programs preferred

    The Skills You Bring:

    • Excellent leadership, management, team building and coaching skills
    • Excellent telephone/verbal skills; strong written communications skills
    • Strong negotiation skills
    • Problem solving capabilities
    • Proficient MS Office skills to include Excel, Word, Outlook required

    Education:

    • Bachelor's degree in Business Administration, Engineering, Mechanical Trade or other related field required

    The Company

    You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You're tired of being told "no" when you think of ways to improve, innovate, and do things better.

    There's a place for people like you. Welcome to Merchants Fleet.

    We've been around for more than 60 years, but we're the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That's a lot of responsibility, and why we want our employees to always be at their best.

    Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

    • Leadership who truly lead and engage with employees
    • Real career paths and the tools you need to grow and develop
    • A work environment that's encouraging and collaborative

    We know employees won't stay if they're not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we've just made the "Great Companies to Work For in NH" list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

    So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

    We are so fortunate to have an in-house team of Talent Acquisition Specialists who do an exceptional job meeting all of the needs of our business. For this reason, we do not have a need for external recruiting support.

    #LI-CF1

    Join Center Stage at Merchants Fleet: Explore More Apply Today! Merchants Fleet is the fastest-growing and most electric fleet management company in North America, serving over 20 diverse industries, powered by 700 employees in 29 states with HQ in New Hampshire and Innovation Center in the Chicago area.

    Discover the unique benefits, perks and rewarding culture we offer you - download the Merchants Fleet 2024 today! Visit www.merchantsfleet.com/explore

    Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. If you require an accommodation with our hiring process please send an email to careers@merchantsfleet.com or call (603) 836-6483. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.

     

  • Just Posted

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Contact Center Systems Engineer
  • SPECTRAFORCE TECHNOLOGIES Inc.
  • Merrimack, NH OTHER
  • Job DescriptionJob Role: Contact Center Systems Engineer Location: Merrimack, NH (Hybrid – 1 week onsite per month) Duration: 12 Months Min pays rate: $70/hr on W2 The Expertise You HaveBachelor’s deg...
  • 22 Days Ago

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Customer Contact Center Representative
  • Franklin Savings Bank
  • Goffstown, NH FULL_TIME
  • Duties and Responsibilities Resolve customer complaints and/or answer questions with regard to products and services offered by the Bank and its subsidiary Independence Financial Advisors.Remain prope...
  • 1 Day Ago

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Club Contact Center Associate
  • Boys & Girls Clubs of Central NH
  • Concord, NH PART_TIME
  • Summary Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningf...
  • 4 Days Ago

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Club Contact Center Associate
  • Boys & Girls Clubs of Central and Northern NH
  • Concord, NH PART_TIME
  • Summary Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningf...
  • 5 Days Ago

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Contact Service Center Coordinator
  • Appalachian Mountain Cl
  • Gorham, NH FULL_TIME
  • Contact Service Center CoordinatorLocation: Joe Dodge Lodge at Pinkham Notch Visitor Center Reports to: Contact Service Center Manager Hourly rate: $15.00- $17.00 Summary Description:Founded in 1876, ...
  • 1 Month Ago

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/29/2024 12:00:00 AM

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Call Center Manager
  • ProSolar Systems Caribbean
  • Fort Lauderdale, FL
  • Job Description Job Summary: Managing the call center operations on a day-to-day basis to ensure optimum performance and...
  • 3/29/2024 12:00:00 AM

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Call Center Manager
  • StevenDouglas
  • Decatur, AL
  • My client, a growing healthcare technology company, is seeking a Call Center Manager for its high-volume environment. Th...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$74,146 to $111,727

Contact Center Quality Manager in Pierre, SD
This includes the day-to-day supervision of non-exempt team members in a high quality/high productivity environment.
January 08, 2020
Contact Center Quality Manager in Champaign, IL
Gain a holistic view of quality - Enjoy powerful, at-the-ready quality dashboards to see team and individual progress in real time.
January 17, 2020
Contact Center Quality Manager in Fargo, ND
Contrary to popular thought, quality control and quality assurance are not one in the same.
January 28, 2020