Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Description
Job Description
If you consider yourself a strong communicator, having empathy along with strong problem-solving skills, we want to meet you!
If the above sounds like a position you would like to learn more about and the following describes you, your experience, knowledge, and education, apply today!
Collaborating with peers.
If you meet the above and would like to learn more about this exciting opportunity, and the great benefits it offers, apply today, and interview tomorrow! HW Staffing will be your partner in career navigation, supporting you from the moment you apply on through to hire, and thereafter!
Company Description
We are HW Staffing, and our mission is to Connect Great People with Great Companies. Collectively, we are revolutionizing how staffing services support the employee and client.
HW Staffing jobs encompass meaningful work, a sense of purpose with career development, and a welcoming community. Our jobs inspire and reward independence.
Our organizational culture of teamwork and inclusivity supports our spirit and commitment to helping people. Together we can help people find meaningful work - we’re just getting started #wearehwstaffing
Company Description
We are HW Staffing, and our mission is to Connect Great People with Great Companies. Collectively, we are revolutionizing how staffing services support the employee and client.
HW Staffing jobs encompass meaningful work, a sense of purpose with career development, and a welcoming community. Our jobs inspire and reward independence.
Our organizational culture of teamwork and inclusivity supports our spirit and commitment to helping people. Together we can help people find meaningful work - we’re just getting started #wearehwstaffing