Contact Center Quality Manager jobs in Maine

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

H
Contact Center Representative
  • HW Staffing Solutions- Portland ME
  • Portland, ME FULL_TIME
  • Job Description

    Job Description

    If you consider yourself a strong communicator, having empathy along with strong problem-solving skills, we want to meet you!

    If the above sounds like a position you would like to learn more about and the following describes you, your experience, knowledge, and education, apply today!

    • Can you work efficiently and independently in a professional manner?
    • Do you have strong and demonstrated telephone etiquette and positive interpersonal skills?
    • Do you have strong analytical and problem-solving skills?
    • Do you consider yourself an active listener?
    • Do you have above average telephone and interpersonal skills?
    • Do you consider yourself to be detail oriented and organized?
    • Can you multitask among phone and face to face despite frequent interruptions?
    • Is your schedule flexible, to include working some evenings, weekends, and holidays?
    • Do you consider yourself a team player with the ability to work independently when required to do so?
    • Experience / Knowledge : Managing difficult conversations with both patients and internal customers in a positive and professional manner.
    • Experience / Knowledge : Collecting copays and outstanding balances over the phone, working with Patient Accounts to resolve all patient requests - including medical records requests as necessary.
    • Experience / Knowledge : Working with a variety of customers ranging from patients, internal customers : medical staff and other departments.

    Collaborating with peers.

    • Experience / Knowledge : Maintaining accurate information through documentation in all systems and databases, to include resolution and next steps.
    • Experience / Knowledge : Windows Based Computer skills : data entry and word processing ability.
    • Education / Experience : High School Diploma or equivalent. Administrative and / or customer service-oriented environment required.

    If you meet the above and would like to learn more about this exciting opportunity, and the great benefits it offers, apply today, and interview tomorrow! HW Staffing will be your partner in career navigation, supporting you from the moment you apply on through to hire, and thereafter!

    Company Description

    We are HW Staffing, and our mission is to Connect Great People with Great Companies. Collectively, we are revolutionizing how staffing services support the employee and client.

    HW Staffing jobs encompass meaningful work, a sense of purpose with career development, and a welcoming community. Our jobs inspire and reward independence.

    Our organizational culture of teamwork and inclusivity supports our spirit and commitment to helping people. Together we can help people find meaningful work - we’re just getting started #wearehwstaffing

    Company Description

    We are HW Staffing, and our mission is to Connect Great People with Great Companies. Collectively, we are revolutionizing how staffing services support the employee and client.

    HW Staffing jobs encompass meaningful work, a sense of purpose with career development, and a welcoming community. Our jobs inspire and reward independence.

    Our organizational culture of teamwork and inclusivity supports our spirit and commitment to helping people. Together we can help people find meaningful work - we’re just getting started #wearehwstaffing

    2 days ago
  • 23 Days Ago

J
Contact Center Specialist
  • Johnny's Selected Seeds
  • Fairfield, ME FULL_TIME
  • Johnny's Selected Seeds was established in 1973 by our Founder, Rob Johnston, Jr. Today we are 100% employee-owned. Johnny's mission is Helping families, friends, and communities to feed one another b...
  • 12 Days Ago

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Maternal Child Health Project Manager
  • Maine Medical Association Center for Quality Improvement
  • Manchester, ME FULL_TIME
  • POSITION DESCRIPTION Job Title: Project Manager General Description: The Maine Medical Association, Center for Quality Improvement (MMA-CQI) Project Manager is responsible for developing, designing, a...
  • 7 Days Ago

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Center sales manager
  • Rent-A-Center
  • Bangor, ME FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a starting hourly rate up to $17.50-18.25 / hr? Why should I apply in just a few clicks? Paid Time Off and Sundays Off We are Closed! Full-Time ...
  • Just Posted

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Center sales manager
  • Rent-A-Center
  • Brewer, ME FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a starting hourly rate up to $17.50 - $18.25 / hr? Why should I apply in just a few clicks? Paid Time Off and Sundays Off We are Closed! Full-Ti...
  • 2 Days Ago

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Quality Manager
  • Jobot
  • Benton, ME FULL_TIME
  • Seeking Quality Manager for Premier Aerospace/Automotive manufacturerThis Jobot Job is hosted by: Dillon HippAre you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resu...
  • 18 Days Ago

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

T
Call Center Manager
  • The Call Center Network
  • Kent, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

A
Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

F
Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Johnson & Johnson Heating and Air Conditioning
  • Martinsburg, WV
  • Job Description Job Description Who we are Come to a company where you will be appreciated, where you can create your ow...
  • 3/25/2024 12:00:00 AM

A
Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/24/2024 12:00:00 AM

To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West). Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$70,546 to $106,301

Contact Center Quality Manager in Pierre, SD
This includes the day-to-day supervision of non-exempt team members in a high quality/high productivity environment.
January 08, 2020
Contact Center Quality Manager in Champaign, IL
Gain a holistic view of quality - Enjoy powerful, at-the-ready quality dashboards to see team and individual progress in real time.
January 17, 2020
Contact Center Quality Manager in Fargo, ND
Contrary to popular thought, quality control and quality assurance are not one in the same.
January 28, 2020