Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Responsible for the operations of the production center. Ensures all products are produced in the most cost-effective manner within quality control standards. Responsible for hiring, firing, coaching, and counseling of all subordinate associates. Manages adherence to all sanitation standards and procedures as dictated by local, state, and federal authorities and as monitored by the LSF Quality Assurance Department.
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Must be able to stand and exert fast-paced mobility for entire shift. Must have a good sense of balance, be able to lift, bend, kneel, stoop, and wipe. Must be able to frequently lift and carry food, and other items weighing up to 50 pounds. Must be able to interact verbally and listen attentively to co-workers, managers, and supervisors.