Contact Center Quality Manager jobs in Lake Charles, LA
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Quality Manager
- Cremer North America LP
-
Charles, LA
FULL_TIME
-
Quality ManagerThis position is located in Lake Charles, LASummaryAs part of the Site Leadership Team reporting to the Total Quality Manager (Corporate Quality Assurance), the Quality Manager is the site leader for quality assurance, quality control, and quality improvement. The Quality Manager will be building a QMS system and quality culture from the ground up to enhance the site’s capabilities. The Quality Manager develops, implements, and manages quality systems designed to ensure continuous production of advanced composite materials and applications (consistent with established standards, customer specifications and Cremer goals). This role engages suppliers, customers, and other Cremer sites with limited travel expectations (<25%).MINIMUM REQUIREMENTS
- B.A. or B.S degree or equivalent combination of experience and education.
- 7 years of progressive experience managing quality control in an industrial or cGMP manufacturing setting.
- Experience with ISO 9001, HACCP, cGMP, IPEC, and other programs (e.g., GFSI, Halal, Kosher, RSPO).
- Must have obtained an ISO 9001 certification for a manufacturing company.
- Must have implemented GMP in a manufacturing plant or have 3-5 years of GMP experience.
- Supervised/Managed a staff of 5 or more.
- Chemical processing experience and/or knowledge of chemistry are highly valued.
RESPONSIBILITIES- Build and maintain the quality management system for the site that meets company, customers and regulatory needs.
- Secure and maintain ISO 9001 certification and compliance to relevant current Good Manufacturing Practices for customer products.
- Build a quality culture at the site impacting all team members.
- Initiate and establish key quality processes and procedures to meet compliance needs.
- Coordinate objectives with production procedures in cooperation with production team to maximize product reliability and minimize costs.
- Represent company as single point of contact on quality issues with suppliers and customers, inclusive of root cause investigations, countermeasure development, and formal responses through customer-required systems.
- Collaborate and provide Quality Assurance support to other Cremer sites and future M&A locations as requested by management including CVP- Dayton, TN location.
- Establish a continuous improvement quality environment, challenging others to improve individual and group performance, engaging the entire workforce.
- Build and maintain a quality department staff by recruiting, selecting, orienting, and training employees when the business need presents itself.
- Maintains quality department staff job results by coaching, counseling, and disciplining employees planning, monitoring, and appraising job results.
- Align assigned team with organizational objectives through key performance indicator development and maintain focus through daily huddles, one-on-ones, and other meetings, as necessary, inclusive of daily work assignments.
- Communicate progress toward key performance indicator goal attainment through daily management boards (i.e., huddle boards), where appropriate.
- Collaborate with other members of management to develop new manufacturing processes, and training methods.
- Maintain and improve product quality by completing product, system, and surveillance audits.
- Monitor inputs related to ensuring employees conform to production or processing standards.
- Review new business opportunities to ensure current standards meet customer expectations and partner to develop processes with internal colleagues and customer to develop methods if current processes do not meet customer expectations.
- Create, document, and implement inspection criteria and procedures to ensure timely release of produced goods. If applicable, work with Laboratory team to perform any release testing for Certificate of Analysis.
- Provide, and oversee, inspection activity for product throughout production cycle.
- Lead site management of change process, while supporting others in their change initiatives with advice, expertise, and review.
- Facilitate critical (e.g., repeating, severity) nonconformance investigations, while supporting others in their nonconformance investigations as needed.
- Serve as member of HACCP team.
- Administer electronic quality management system (IQS) to ensure managements of change, nonconformance investigations, and corrective actions meet internal and external expectations.
- Participate in internal/external audits and execute site corporate quality programs/certifications.
- Complete all required training assignments and leadership requests.
- Adhere to all site environmental, health, safety, and security requirements, local, state, and federal regulations.
- Follow all RC14001 guiding principles, policies, procedures, and other requirements.
We are an equal opportunity employer. Applicants are considered for positions without regard to sex, race, color, ancestry, religion, national origin, disability, age, marital status, disabled veteran or Vietnam era veteran status, genetic information, sexual orientation, pregnancy, including child birth or any related condition, gender identity or expression, citizenship, or any other characteristic protected by applicable state, federal or local laws
- 1 Month Ago
Start-Up Manager
- Up Manager - Worley Careers
-
Cameron, LA
FULL_TIME
- Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.? Right now, we’re bridging two worlds...
- 30 Days Ago
Maintenance Quality Control Manager
- Stephens County Hospital
-
Sulphur, LA
FULL_TIME
- Provides specialized technical expertise in support of the Quality program, including specialized inspection and testing techniques, quality training, statistical methods, audits, quality tools for pr...
- 12 Days Ago
Travel Center General Manager
- Pilot Company
-
Iowa, LA
FULL_TIME
- Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
- 1 Month Ago
Treatment Center Director/Program Manager
- AppleGate Recovery
-
Charles, LA
FULL_TIME
- Full-Time Treatment Center Director AppleGate Recovery is looking for an accountable, process oriented and efficient leader of operations for our clinics. A great Treatment Center Director leads a div...
- 1 Month Ago
Class lease purchase
- Quality Carriers
-
Quincy, LA
FULL_TIME
- Requirements : Valid CDL-A With Tankers and Hazmat Endorsements Must Have or Be Willing to Obtain TWIC Card 1 Year Tractor Trailer Experience Within the Last 3 Years or 1 Year Tanker Experience in the...
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0 Contact Center Quality Manager jobs found in Lake Charles, LA area
Care Manager II, Case Management - Full Time
- Christus Health
-
Lake Charles, LA
- Description Summary: The Care Manager (CM) II works in collaboration with the patient/family, physicians and multidiscip...
- 4/27/2024 12:00:00 AM
Patient Account Specialist Senior - Tlra Insurance
- Christus Health
-
Lake Charles, LA
- Description Summary: The Patient Account Specialist Senior is responsible for the accurate and timely billing and collec...
- 4/27/2024 12:00:00 AM
Patient Account Specialist Senior - Tlra Insurance
- Christus Health
-
Lake Charles, LA
- Description Summary: The Patient Account Specialist Senior is responsible for the accurate and timely billing and collec...
- 4/26/2024 12:00:00 AM
Imaging Scheduler/Patient Access Representative
- Center for Orthopaedics
-
Lake Charles, LA
- GENERAL SUMMARY OF DUTIES: Serves as primary contact for Radiology scheduling needs of the Center for Orthopaedics Imagi...
- 4/25/2024 12:00:00 AM
Aviation Line Service Manager
- Freeman Holdings Group
-
Lake Charles, LA
- Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services i...
- 4/24/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- House of Rohl
-
Sulphur, LA
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/24/2024 12:00:00 AM
Greeter
- Walmart
-
Jennings, LA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Customer Experience Specialist
- Revision Energy Llc
-
Lake Charles, LA
- ** Revision Energy** ** Customer Experience Specialist** Brentwood, NH 03833 ReVision Energys Brentwood, NH location is ...
- 4/22/2024 12:00:00 AM
About Lake Charles, Louisiana
Lake Charles (French: Lac Charles) is the fifth-largest incorporated city in the U.S. state of Louisiana, located on Lake Charles, Prien Lake, and the Calcasieu River. Founded in 1861 in Calcasieu Parish, it is a major industrial, cultural, and educational center in the southwest region of the state.
As of the 2010 census, the population was 71,993. Lake Charles is the principal city of the Lake Charles Metropolitan Statistical Area, having a population of 202,040. It is the larger principal city of the Lake Charles-Jennings Combined Statistical Area, with a population of 225,235. The 2010 pop...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$67,879 to $102,228
Lake Charles, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020