Contact Center Quality Manager jobs in Kearney, NE

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Contact Center Consultant- BILINGUAL A PLUS!!
  • Liberty First Credit Union
  • Lincoln, NE FULL_TIME
  • Would you enjoy working as part of a committed team which helps people solve problems? Is your goal to provide a high degree of customer satisfaction and be rewarded for your efforts?  Then this might be the perfect role for you!

    Due to several internal promotions, we are in need of an additional Contact Center team member!

    This position is primarily a phone/chat/web-based position located within our Main location's Contact Center at 46th & R. Our reps solve multi-faceted needs in a respectful, efficient manner from beginning to end. This is a great opportunity to be a problem solver! You will learn deposits, loans, plastic cards, and everything you need to know to provide excellent member service!

    Along with demonstrated customer service skills, you must be able to proactively solve problems and be highly efficient at multi-tasking in a contact center environment. Previous financial institution experience is helpful, however, training is available for a quick learner. This is NOT a "scripted role" so the perfect applicant will be able to be flexible and provide all services in a professional manner.

    Qualifications

    Minimum of 6 months experience in Banking/Financial Services required, Contact Center, Web sales, Chat experience preferred.

  • 14 Days Ago

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Front Office Manager
  • Contact Government Services, LLC
  • Lincoln, NE FULL_TIME
  • Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
  • 3 Days Ago

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Account Services Representative II - Life and Annuity Contact Center
  • Zinnia
  • Lincoln, NE FULL_TIME
  • WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
  • 10 Days Ago

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Assistant Manager
  • Quality Meats West, LLC
  • Lexington, NE FULL_TIME
  • Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialAssistant Manager:The Ass...
  • Just Posted

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Shift Manager
  • Quality Meats West, LLC
  • Mc Cook, NE FULL_TIME
  • Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialShift Manager:Assisting t...
  • Just Posted

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Assistant Manager
  • Quality Meats West, LLC
  • Mc Cook, NE FULL_TIME
  • Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialAssistant Manager:The Ass...
  • 6 Days Ago

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0 Contact Center Quality Manager jobs found in Kearney, NE area

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Unit Manager - Youth Rehabilitation and Treatment Center
  • Nebraska Department of Health and Human Services
  • Kearney, NE
  • Are you a results-driven professional with a passion to serve high acuity youth? Do you possess strong communication, or...
  • 3/29/2024 12:00:00 AM

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Full-time Sales Teammate
  • Buckle
  • Kearney, NE
  • Summary The Sales Teammate position's primary responsibility is to fulfill our mission statement: "To create the most en...
  • 3/29/2024 12:00:00 AM

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Cashier
  • Bass Pro Shops
  • Kearney, NE
  • POSITION SUMMARY: The Cashier is responsible for checking out customer's merchandise through the POS registers. They per...
  • 3/29/2024 12:00:00 AM

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Retail Merchandising Specialist
  • BDS Connected Solutions, LLC.
  • Kearney, NE
  • At a Glance: $$$ Earn weekly pay at BDS! $$$ If you enjoy completing independent projects, are interested in collaborati...
  • 3/28/2024 12:00:00 AM

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Children's Physicians Kearney Clinic - Staff RN
  • Children's Hospital & Medical Center
  • Kearney, NE
  • Job Description Schedule: 32 Hours; M-F with alternating weekends At Children's, the region's only full-service pediatri...
  • 3/27/2024 12:00:00 AM

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Cashier-1
  • Bass Pro Shops
  • Kearney, NE
  • POSITION SUMMARY: The Cashier is responsible for checking out customer's merchandise through the POS registers. They per...
  • 3/27/2024 12:00:00 AM

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Facility Program Manager
  • State of Nebraska
  • Kearney, NE
  • The work we do matters! Hiring Agency: Health & Human Services - Agency 25 Location: Kearney Job Posting Hiring Rate: $1...
  • 3/26/2024 12:00:00 AM

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Senior Systems Administrator
  • The Buckle, Inc.
  • Kearney, NE
  • Summary The Senior Systems Administrator will configure, maintain, and support cloud-based solutions as well as internal...
  • 3/25/2024 12:00:00 AM

Kearney /ˈkɑːrni/ is a city in and the county seat of Buffalo County, Nebraska, United States. The population was 30,787 at the 2010 census. It is home to the University of Nebraska at Kearney. The westward push of the railroad as the Civil War ended gave birth to the community. Kearney is located at 40°42′3″N 99°4′52″W / 40.70083°N 99.08111°W / 40.70083; -99.08111 (40.700731, -99.081150). Strategically located on I-80 with convenient access to major markets like Omaha-Lincoln, Denver, Kansas City, Des Moines, Wichita and Cheyenne, Kearney is at the center of a 7-state region and 20 million...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$67,625 to $101,901
Kearney, Nebraska area prices
were up 0.8% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020