Contact Center Quality Manager jobs in Hastings, NE

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Contact Center Consultant- BILINGUAL A PLUS!!
  • Liberty First Credit Union
  • Lincoln, NE FULL_TIME
  • Would you enjoy working as part of a committed team which helps people solve problems? Is your goal to provide a high degree of customer satisfaction and be rewarded for your efforts?  Then this might be the perfect role for you!

    Due to several internal promotions, we are in need of an additional Contact Center team member!

    This position is primarily a phone/chat/web-based position located within our Main location's Contact Center at 46th & R. Our reps solve multi-faceted needs in a respectful, efficient manner from beginning to end. This is a great opportunity to be a problem solver! You will learn deposits, loans, plastic cards, and everything you need to know to provide excellent member service!

    Along with demonstrated customer service skills, you must be able to proactively solve problems and be highly efficient at multi-tasking in a contact center environment. Previous financial institution experience is helpful, however, training is available for a quick learner. This is NOT a "scripted role" so the perfect applicant will be able to be flexible and provide all services in a professional manner.

    Qualifications

    Minimum of 6 months experience in Banking/Financial Services required, Contact Center, Web sales, Chat experience preferred.

  • 13 Days Ago

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Front Office Manager
  • Contact Government Services, LLC
  • Lincoln, NE FULL_TIME
  • Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
  • 2 Days Ago

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Account Services Representative II - Life and Annuity Contact Center
  • Zinnia
  • Lincoln, NE FULL_TIME
  • WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
  • 9 Days Ago

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Assistant Manager
  • Quality Meats West, LLC
  • Lexington, NE FULL_TIME
  • Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialAssistant Manager:The Ass...
  • Just Posted

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Shift Manager
  • Quality Meats West, LLC
  • Mc Cook, NE FULL_TIME
  • Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialShift Manager:Assisting t...
  • Just Posted

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Assistant Manager
  • Quality Meats West, LLC
  • Mc Cook, NE FULL_TIME
  • Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialAssistant Manager:The Ass...
  • 5 Days Ago

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0 Contact Center Quality Manager jobs found in Hastings, NE area

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SUPPLY TECHNICIAN
  • Army National Guard Units
  • Hastings, NE
  • Summary This National Guard position is for a SUPPLY TECHNICIAN, Position Description Number D0849000 and is assigned to...
  • 3/28/2024 12:00:00 AM

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Fuel Cashier
  • TravelCenters of America
  • Alda, NE
  • There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truc...
  • 3/28/2024 12:00:00 AM

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Territory Manager Norfolk Area - Bilingual Preferred
  • The Judge Group
  • Grand Island, NE
  • ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
  • 3/28/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Hastings, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/27/2024 12:00:00 AM

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Programme Delivery Manager
  • Groundwork Enterprises Limited
  • Hastings, NE
  • * Programme Delivery Manager **LOCATION:** **Hastings / Rother** **SALARY: 28,000 31,000 per annum** **HOURS:****37.5** ...
  • 3/27/2024 12:00:00 AM

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Platte Valley Nebraska Area Executive Director Hastings/Grand Island, NE
  • Careerbuilder
  • Hastings, NE
  • The Executive Director serves a pivotal role in the advancement of the mission of YFC. This position requires spiritual ...
  • 3/26/2024 12:00:00 AM

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Licensed Practical Nurse - VA Community Living Center
  • Department of Veterans Affairs
  • Grand Island, NE
  • Summary This Licensed Practical Nurse (LPN) position is located within the Grand Island VA Medical Center at 2201 N. Bro...
  • 3/26/2024 12:00:00 AM

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Commercial Sales Manager
  • AutoZone, Inc.
  • Grand Island, NE
  • The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM dev...
  • 3/26/2024 12:00:00 AM

Hastings is a city and county seat of Adams County, Nebraska, United States. The population was 24,907 at the 2010 census. It is known as the town where Kool-Aid was invented by Edwin Perkins in 1927, and celebrates that event with the Kool-Aid Days festival every August. Hastings is also known for Fisher Fountain, and during World War II operated the largest Naval Ammunition Depot in the United States. It was chosen because of it centralized location from North to South and East and West in the country. This made it quicker to send ammunition by train to wherever needed. According to the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$67,625 to $101,901
Hastings, Nebraska area prices
were up 0.8% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020