Contact Center Quality Manager jobs in El Cajon, CA
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 26 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 30 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 7 Days Ago
INDEPENDENT FIELD SALES REPRESENTATIVE
- Mission Manager
-
Escondido, CA
FULL_TIME
- The Opportunity Mission Manager Inc. helps saves lives and property by enabling first responders to operate more efficiently and effectively. Our web-based software provides search and rescue, fire-fi...
- 23 Days Ago
Cleaner
- Aware Manager
-
San Diego, CA
PART_TIME,FULL_TIME
- CleanerWe are looking for a Cleaner to take care of our facilities and carry out cleaning and maintenance duties. The goal is to keep our building in a clean and orderly condition.ResponsibilitiesClea...
- 28 Days Ago
Quality Manager
- REEF
-
Carlsbad, CA
FULL_TIME
- ABOUT REEF: Reef was born in 1984 out of an idea by entrepreneur brothers from South America, Fernando and Santiago Aguerre. They founded Reef with a love for the beach, surfing, and a passion to crea...
- 19 Days Ago
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0 Contact Center Quality Manager jobs found in El Cajon, CA area
Director of Customer Service, Travel Insurance
- Generali Global Assistance
-
San Diego, CA
- **Generali Global Assistance** **Director of Customer Service, Travel Insurance** **Generali Global Assistance - San Die...
- 4/24/2024 12:00:00 AM
Director of Customer Service
- Generali Global Assistance
-
San Diego, CA
- **Generali Global Assistance** **Director of Customer Service** **Generali Global Assistance - San Diego, CA - Full Time...
- 4/24/2024 12:00:00 AM
Customer Support Representative - Entry Level
- Royal Management
-
Chula Vista, CA
- If you'd appreciate working for a company that pays well, provides opportunities for advancement, and truly cares about ...
- 4/24/2024 12:00:00 AM
Customer Support Specialist - Per Diem/PRN
- Sharp Healthcare
-
San Diego, CA
- Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed ...
- 4/24/2024 12:00:00 AM
Patient Care Coordinator
- La Maestra Community Health Centers
-
El Cajon, CA
- Job Description Job Description Summary: The Patient Care Coordinator is responsible for the timely processing, scheduli...
- 4/23/2024 12:00:00 AM
Group Reservations Coordinator
- The Inn at Rancho Santa Fe
-
Rancho Santa Fe, CA
- Job Summary: The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and ...
- 4/23/2024 12:00:00 AM
Overnight/Swing Veterinary Client Service Representative
- Thrive Pet Healthcare
-
La Mesa, CA
- Pet Emergency & Specialty Center East is seeking a customer service representative to join our team! Veterinary field ex...
- 4/22/2024 12:00:00 AM
Customer Service Representative (Bilingual English/Spanish)
- Manpower San Diego
-
San Diego, CA
- Job Title: Customer Service / Call Processing Representative (Bilingual English/Spanish) Location: San Ysidro, CA Schedu...
- 4/20/2024 12:00:00 AM
About El Cajon, California
El Cajon (/ɛlkəˈhoʊn/; Spanish: [elkaˈxon]) is a city in San Diego County, California, United States, 17 mi (27 km) east of Downtown San Diego. The city, located in a valley surrounded by mountains, has acquired the nickname of "The Box." Its name originated similarly, from the Spanish phrase "el cajón," which means "the box" or "the drawer."...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$78,508 to $118,236
El Cajon, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020