Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Assists the Store Manager with direction, promotion, and coordination of convenience store operations. Typical responsibilities include: Establish and communicate department goals, plans and results to employees; price and market products; staff, train, and schedule employees; supervise employees and set work expectations; review department performance and take corrective action as needed; nurture and support employee growth; submit operational reports to management.
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0 Contact Center Quality Manager jobs found in Dickinson, ND area