Contact Center Quality Manager jobs in Burlington, VT
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Center Human Resource Manager
- Bel-Aire Quality Care - Newport, VT
-
Newport, VT
FULL_TIME
-
Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference.
Only through the talents and extraordinary dedication our employees bring to their jobs each and every day is Genesis able to fulfill our mission of providing high quality health care and everyday compassion. Join the Genesis team as a Center Human Resource Manager where you will have a direct and daily influence on employees.
Position Highlights
Highly visible position where you will work collaboratively with Center leadership to create a work environment that positions Genesis as the employer of choice and a culture committed to the Genesis Mission, Vision, and Core Values.
Monitor key metrics to gauge success such as employee satisfaction, development, retention, achievement of established excellence goals, and key performance indicators.
Conduct full-cycle talent acquisition for the center and develop talent management plans along with center leadership for employee engagement, retention, recruitment and recognition.
Support center leadership in the fair and consistent administration of Genesis Human Resources policies and procedures, pay practices and collective bargaining agreements, if applicable.
Why Genesis?
We provide career paths for our employees and develop them. We invest in YOU!
We are a strong, financially-stable company with industry longevity. Genesis was founded in 1985.
We are committed to operate with integrity.
We foster a work environment that feels like a family and have a culture of compassion. We Care Deeply!
Benefits- Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
- Variable compensation plans
- Inclusive workplace with DEI committee
- Nursing Student Loan Debt Repayment and Tuition Assistance
- Tuition, Travel, and Wireless Service Discounts
- Employee Assistance Program to support mental health
- Employee Foundation to financially assist through unforeseen hardships
MCWF
Qualifications:
Bachelor's Degree in Human Resources and/or SPHR/PHR preferred. 3 years previous work experience in Human Resources with proven track record preferred. Prior experience in healthcare or long-term care setting preferred. Must possess experience using systems and technology to support work activities. Ability to work flexible hours in order to meet with employees who work 24/7 is required. Must be willing to travel as necessary *To protect the health and safety of our patients, residents, employees, family members, and the communities we serve, Genesis has implemented a universal COVID-19 vaccination requirement for employees, care partners and onsite vendors.
Other Info
Position Type: Full Time
Job City: Newport
Requisition Number: 443557
Not Stated - 1 Month Ago
Contact Center Supervisor
- New England Federal Credit Union
-
South Burlington, VT
FULL_TIME
- Position: Contact Center Supervisor Hours: Normal schedule between: Monday-Friday, 8:00am – 6:00pm, and every other Saturday, 9:00am-1:00pm, w/alternate day off Location: 88 Technology Park Way in Sou...
- 15 Days Ago
Assistant Manager
- Dunkin | Quality Donuts
-
Montpelier, VT
FULL_TIME
- As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their...
- 4 Days Ago
Quality Manager
- EnergyHub
-
Burlington, VT
FULL_TIME
- EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are real utilities managing the real electrical grid supporting the normal lives of million...
- 1 Month Ago
Quality Manager
- Critical Process Systems Group
-
Colchester, VT
FULL_TIME
- IN A NUTSHELL Responsibilities include, but not limited to, the Quality oversight of all manufacturing operations activities. Provide specific direction to manufacturing supervisors, leads and lead st...
- 1 Month Ago
Board and Data Quality Manager
- The Dream Program
-
Winooski, VT
FULL_TIME
- The Associate Director of Board & Data Quality is a member of DREAM's Employee & Member Support team. DREAM’s Employee & Member Support team strives to fulfill our organization's mission of closing th...
- Just Posted
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0 Contact Center Quality Manager jobs found in Burlington, VT area
Customer Service Coordinator - Work From Home>
- The Auctus Group LLC
-
Burlington, VT
- [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
- 4/19/2024 12:00:00 AM
Loss Prevention Customer Service Associate (Tactical Uniform)
- The TJX Companies, Inc.
-
Williston, VT
- All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands ...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Williston, VT
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Guest Service Associate - Colchester, VT
- Spare Time Entertainment Inc
-
Colchester, VT
- ** Guest Service Associate - Colchester, VT** **Job Category****:** Guest Services **Requisition Number****:** FRONT0125...
- 4/19/2024 12:00:00 AM
Food Service Associate
- Global Partners
-
Warren, VT
- Job Description: With nearly 1,500 locations, primarily in the Northeast, Global is one of the largest independent owner...
- 4/19/2024 12:00:00 AM
Motor Vehicle Direct Client Service Specialist I - Limited Service
- State of Vermont
-
Montpelier, VT
- Overview This MV Direct Client Service Specialist I position is located within the VT CDL Unit at the Vermont DMV, Montp...
- 4/19/2024 12:00:00 AM
Food Service Associate
- Global Partners
-
Waterbury, VT
- Job Description: With nearly 1,500 locations, primarily in the Northeast, Global is one of the largest independent owner...
- 4/17/2024 12:00:00 AM
Sr. Field Service Associate/Driver
- Orion Talent
-
Williston, VT
- Description Position Details: The Sr. Field Service Associate/Driver provides day-to-day oversight at the company's Will...
- 4/15/2024 12:00:00 AM
About Burlington, Vermont
Burlington is the most populous city in the U.S. state of Vermont and the seat of Chittenden County. It is located 45 miles (72 km) south of the Canada–United States border and 94 miles (151 km) south of Montreal. The city's population was 42,452 according to a 2015 U.S. census estimate. It is the least populous municipality in the United States to be the most populous incorporated area in a state.
A regional college town, Burlington is home to the University of Vermont (UVM) and Champlain College, a small private college. Vermont's largest hospital, the UVM Medical Center, is located within t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$73,083 to $110,066
Burlington, Vermont area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020