Contact Center Quality Manager jobs in Bossier City, LA
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Customer Contact Center Rep
- Farmers Bank & Trust
-
Texarkana, TX
FULL_TIME
-
Customer Contact Center Rep
At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of “call centers” leave customers wishing they didn’t have to call. We strive to be different!
Responsibilities/Duties
Would you find it fun and challenging to:- Be the first point of contact for our customers who call in, sometimes with only questions, but many times with account problems;
- Help customers find the answers they need while protecting them from giving out information to other people who would misuse it;
- Pay attention to the details that the customers give you, and ask questions if you need to verify further, to make sure each caller is who they say they are and that their request is legitimate;
- When you are not able to help a caller, find the person in the Bank who can;
- Build relationships with your phone customers so you can help them figure out which products and services will help them the most;
- Having growth and advancement opportunities; and
- On those days when you have callers who may be a bit testy, creatively figuring out ways to make their day!
Required Qualifications- High School diploma or GED
- At least 12 months of experience in customer service or banking
- Great communication skills
- Must put HEART into everything you do!
- H – Honor
- E – Excellence
- A – Adaptability
- R – Respect
- T – Teamwork
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. - 1 Month Ago
Customer Contact Center Rep
- Farmers Bank & Trust
-
Magnolia, AR
FULL_TIME
- Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
- 20 Days Ago
Customer Contact Center Rep. PT
- Farmers Bank & Trust
-
Magnolia, AR
FULL_TIME
- Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
- Just Posted
Quality Manager
- Arcosa Brand
-
Bossier, LA
FULL_TIME
- Arcosa Marine is searching for a safety-oriented Quality Manager in our Bossier City, LA plant. As a Quality Manager, you will be responsible for the implementation of a quality culture throughout the...
- Just Posted
Laboratory Supervisor - Quality Control
- LIFESHARE BLOOD CENTER
-
Shreveport, LA
OTHER
- Job Details Job Location: Shreveport - Shreveport, LA Salary Range: Undisclosed DescriptionQualifications
- 20 Days Ago
Quality inspector
- Stratosphere Quality
-
Hope, AR
FULL_TIME
- Summary of Responsibilities Join the Stratosphere Quality Team! Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. Our tea...
- 6 Days Ago
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0 Contact Center Quality Manager jobs found in Bossier City, LA area
Customer Service Representative: Shreveport, LA Shreveport, LA
- American Cash Advance
-
Shreveport, LA
- **Customer Service Representative: Shreveport, LA** Shreveport, LA **Full-Time Customer Service Representative: Shrevepo...
- 4/16/2024 12:00:00 AM
Customer Support Representative II (Shreveport)
- SchoolInfoApp
-
Shreveport, LA
- **SchoolInfoApp Customer Support Representative II** (App Store Associate) SchoolInfoApp is looking for a tech-savvy and...
- 4/16/2024 12:00:00 AM
Customer Service Rep(03059) - 1000 US-80
- Domino's
-
Haughton, LA
- Company Description RPM Pizza is the largest Domino's franchise in the United States for over 40 years, is family-owned ...
- 4/16/2024 12:00:00 AM
Auto Body Technician
- The Boyd Group
-
Bossier City, LA
- Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
- 4/16/2024 12:00:00 AM
Pharmacy Customer Service Associate
- WALGREENS
-
Shreveport, LA
- Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provide...
- 4/15/2024 12:00:00 AM
Customer Service Associate
- Heritage Landscape Supply Group, Inc.
-
Shreveport, LA
- Customer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsShrevep...
- 4/15/2024 12:00:00 AM
Greeter
- Walmart
-
Bossier City, LA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/14/2024 12:00:00 AM
Greeter
- Walmart
-
Minden, LA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/14/2024 12:00:00 AM
About Bossier City, Louisiana
Bossier City (/ˈboʊʒər/ BOH-zhər) is a city in Bossier Parish, which is located on the northwestern border of Louisiana in the United States. It is the second most populous city in the Shreveport-Bossier City metropolitan area, with a 2017 census estimate of 68,554. Bossier City is located on the eastern bank of the Red River and is closely tied economically and socially to its larger sister city Shreveport on the opposite bank. The Shreveport–Bossier City area is the center of the region known as the Ark-La-Tex.
Bossier City is the largest city in Louisiana that is not the parish seat.
The Ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$67,219 to $101,234
Bossier City, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020