Contact Center Quality Manager jobs in Alabama
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Contact Center Manager
- Ashley HomeStore
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Bessemer, AL
FULL_TIME
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- Strategically lead and develop a team of 10 customer care representatives to improve and enhance the customer experience by setting and maintaining clear accountable performance measures.
- Help define the expected level of customer experience and communicate it to the team
- Assist in designing a high performing cross-sell function for the call center team
- Oversee the achievement and maintenance of customer experience KPIs and standards
- Report defined KPI?s to the executive team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Personally handle the most complex and escalated customer service issues
- Identify and implement strategies to improve quality of service, sales opportunities, productivity and profitability
- Evaluate staff?s performance and implement coaching and development plan when needed
- 1 Month Ago
Contact Center Agent
- Alabama One Credit Union
-
Tuscaloosa, AL
FULL_TIME
- DescriptionThe Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, a...
- 13 Days Ago
Bilingual Contact Center Agent
- Alabama 811
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Fultondale, AL
FULL_TIME
- Would you like to make a positive difference in the lives of everyone who works and lives around underground utilities in Alabama?Alabama 811 is the state one call notification center for the state of...
- 13 Days Ago
Contact Center Agent
- Guardian Credit Union External
-
Montgomery, AL
FULL_TIME
- Handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution Major Duties and Responsibilities Works with internal customers...
- 14 Days Ago
Contact Center Representative
- All In Credit Union
-
Daleville, AL
FULL_TIME
- ROLE: To assist members and personnel with service or technical support on the full range of digital communications for the credit union; explain services, respond to problems, communicate any situati...
- 25 Days Ago
Contact Center Supervisor
- Sequence Health
-
Cullman, AL
FULL_TIME
- We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the train...
- 29 Days Ago
Contact Center Quality Manager jobs at Popular Companies
Call Center Manager
- Godshall Recruiting
-
Duncan, SC
- Salary: $65K to $80K What is your perfect fit? Would you like a later start to the work day? Is a generous amount of PTO...
- 4/19/2024 12:00:00 AM
Call Center Manager
- DaBella
-
Hillsboro, OR
- Description The Call Center Manager is responsible for the overall success and the day-to-day operation of the Call Cent...
- 4/19/2024 12:00:00 AM
Call Center Manager
- Apex Placement & Consulting
-
Kalamazoo, MI
- Are you a people person with a passion for problem solving? How about a company that has been around since 1980 providin...
- 4/19/2024 12:00:00 AM
Sr. Contact Center Manager
- Americor
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- At Americor, we've assembled a team of like-minded individuals deeply committed to addressing the debt crisis in the Uni...
- 4/18/2024 12:00:00 AM
Contact Center Manager
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union! We’re on a missio...
- 4/18/2024 12:00:00 AM
Contact Center Manager I
- Wsfs Bank
-
Newark, DE
- Job Description WSFS Bank is currently seeking a Contact Center Manager I The Contact Center Manager I will provide lead...
- 4/18/2024 12:00:00 AM
Call Center Manager
- Lhh
-
University Of Richmond, VA
- Location: Richmond, VA Position Overview: LHH is seeking 15 highly skilled and experienced Call Center Managers to lead ...
- 4/17/2024 12:00:00 AM
Contact Center Manager
- The Franklin Institute
-
Philadelphia, PA
- Job Description Job Description The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, str...
- 4/16/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$67,366 to $101,455
Most Popular Cities in Alabama for Contact Center Quality Manager Jobs
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Pierre, SD
This includes the day-to-day supervision of non-exempt team members in a high quality/high productivity environment.
January 08, 2020
Contact Center Quality Manager in Champaign, IL
Gain a holistic view of quality - Enjoy powerful, at-the-ready quality dashboards to see team and individual progress in real time.
January 17, 2020
Contact Center Quality Manager in Fargo, ND
Contrary to popular thought, quality control and quality assurance are not one in the same.
January 28, 2020