Contact Center Quality Assurance Auditor jobs in Wyoming
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Auditor
- Contact Government Services, LLC
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UNKNOWN, WY
FULL_TIME
-
AuditorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Analyze and audit a variety of accounting systems.
- Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs.
- Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents.
- Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary.
- Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities.
- Utilize electronic databases to identify assets, documents, and other physical evidence.
- Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities.
- Perform ancillary investigation-related services in support of assigned cases as follows:
- Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations.
- Prepare interim and final reports throughout the investigation process for use by staff members.
- Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence.
- Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial.
- Meet with the designated federal agency personnel, state and local officials as needed throughout investigations.
- Other related duties as assigned and within scope.x
Qualifications:- Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field.
- Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis.
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc.
- U.S. Citizenship and ability to obtain adjudication for the requisite background investigation.
- Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:
- Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects.
- Relevant experience working with a federal or state legal or law enforcement entity.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 1 Month Ago
Auditor
- Contact Government Services, LLC
-
Cheyenne, WY
FULL_TIME
- Auditor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations invol...
- 1 Month Ago
Contact Center Representative
- Star Valley Health
-
Afton, WY
FULL_TIME
- DescriptionDepartment: Contact Center Supervisor Title: Contact Center ManagerLocation: Afton, WYEmployment Status: Full-time Compensation: Minimum $14.24, commensurate with experience and certificati...
- Just Posted
Contact Center Manager
- Star Valley Health
-
Afton, WY
FULL_TIME
- DescriptionDepartment: Contact CenterSupervisor Title: Director of Provider ServicesLocation: Afton, WYEmployment Status: SalaryCompensation: Minimum $46,737.60 annually, commensurate with experience ...
- Just Posted
Contact Center Agent
- Blue Federal Credit Union
-
Cheyenne, WY
FULL_TIME
- At Blue, we discover pathways to realize your possibilities. Our Contact Center Agent is responsible for leading and directing efforts to build and strengthen relationships with current members and pr...
- 27 Days Ago
Front Desk Clerk/Night Auditor
- Quality Inn and Suites
-
Casper, WY
FULL_TIME
- Quality Inn & Suites is currently looking for a part time front desk agent/night auditor to work the weekend night audit shift Friday and Saturday 10:50PM-7AM /3) 2:50PM-11PM and three 3PM -11 PM shif...
- 19 Days Ago
Contact Center Quality Assurance Auditor jobs at Popular Companies
Quality Control Inspector
- Aerospace Dynamics
-
Valencia, CA
- Job Description Job Description Position Summary: Quality Control inspectors work from blueprints, digital models and cu...
- 4/26/2024 12:00:00 AM
Quality Control Inspector
- Flowserve Corporation
-
Raleigh, NC
- Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting yo...
- 4/25/2024 12:00:00 AM
Quality Control Inspector
- Flowserve Corporation
-
Raleigh, NC
- Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting yo...
- 4/25/2024 12:00:00 AM
Quality Control Inspector
- Murphy Company
-
Denver, CO
- Job Title: QC Inspector Job Description: Murphy Company is looking for an experienced Certified Welding Inspector (CWI) ...
- 4/25/2024 12:00:00 AM
Quality Control Inspector
- Paragon Staffing, LLC
-
Edison, NJ
- Paragon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, ...
- 4/25/2024 12:00:00 AM
Quality Control Inspector
- Dynabrade
-
Clarence, NY
- Job Type Full-time Description The QC Inspector is responsible for the inspection of incoming parts from suppliers and t...
- 4/25/2024 12:00:00 AM
Quality Control Inspector
- Manpower
-
Lancaster, NY
- Quality Control Inspector - $17.50 per hour Our client in Lancaster, NY is looking for hardworking, motivated talent to ...
- 4/25/2024 12:00:00 AM
Quality Control Inspector
- Sealing Devices, Inc.
-
Lancaster, NY
- Buffalo News Names Sealing Devices Inc. A Winner Of The Metro Buffalo Top Workplaces 2024 Award Programming and running ...
- 4/24/2024 12:00:00 AM
About Wyoming
Wyoming (/waɪˈoʊmɪŋ/ (listen)) is a state in the mountain region of the western United States. The state is the 10th largest by area, the least populous, and the second most sparsely populated state in the country. Wyoming is bordered on the north by Montana, on the east by South Dakota and Nebraska, on the south by Colorado, on the southwest by Utah, and on the west by Idaho and Montana. The state population was estimated at 577,737 in 2018, which is less than 31 of the most populous U.S. cities including Denver in neighboring Colorado. Cheyenne is the state capital and the most populous city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$45,703 to $58,121