Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Calling all road warriors! This position is very travel heavy (at least 2 weeks of overnight travel a month) with the ability to work from home when not traveling.
The Quality Assurance Auditor conducts routine mock surveys to assess regulatory compliance with federal, state, and local regulations and to ensure centers provide quality nursing care and services. Additionally, the Quality Assurance Auditor partners with the center and regional leadership to create plans of correction based on the mock survey results and monitors the center’s progress towards completing the plan. Provides additional support to sustain survey readiness as needed.