Contact Center Quality Assurance Auditor jobs in Vincennes, IN

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Manager
  • Thornley Corporate Solutions
  • Effingham, IL FULL_TIME
  • Job Title: Quality Assurance Manager

    Location: Effingham, Illinois, USA

    Salary: $120,000 per year Bonus

    Are you an experienced Quality Assurance professional with a strong background in automotive supply chain quality management? We are actively recruiting on behalf of our client for a dedicated and detail-oriented Quality Assurance Manager to join their dynamic team in Effingham, Illinois. If you're passionate about ensuring the highest standards of quality and thrive in a collaborative environment, we want to hear from you.

    Key Responsibilities:

    • Interface directly with customers to resolve quality problems.
    • Manage the QA lab, ensuring it is neat and orderly at all times.
    • Track and report key quality trends for the management team.
    • Act as the management representative for ISO 14001 and IATF16949.
    • Monitor customer portals as needed.
    • Assure that all products meet customer specifications.
    • Conduct internal audits on the quality system; report results to management.
    • Produce monthly reports pertaining to scrap (internal/external), quality trends, corrective actions, etc.
    • Generate and analyze statistical data for continuous improvement for all departments.
    • Work with outside customers to resolve quality issues.
    • Supervise QA staff, responsible for all lab tests, etc., that support production.
    • Ensure departmental personnel follow all company policies (payroll, time and attendance, etc.).
    • Manage the QA department within budgetary guidelines.
    • Conduct performance appraisals as required.
    • Interview and select new employees as required.

    Education/Experience Requirements:

    • Bachelor's degree (B.S.) from a four-year college or university and/or five to ten years of related experience.

    Qualifications:

    • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Have a working knowledge of IATF-16949 and ISO 14001 requirements.
    • Write reports, business correspondence, and procedure manuals.
    • Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Apply advanced mathematical concepts.
    • Define problems, collect data, establish facts, and draw valid conclusions.
    • Interpret an extensive variety of technical instructions.
    • Maintain a solid work history.
    • Create a collaborative team environment.
    • Maintain a flexible work schedule.

    Benefits: Our client believes in taking care of their employees. They offer competitive wages and exceptional benefits, including:

    • Medical, dental, and vision insurance.
    • Short and long-term disability coverage.
    • Life insurance.
    • 401(k) retirement savings plan.
    • Employer-funded retirement plan.
    • Paid vacations and holidays.
    • Wellness program.
    • Fitness membership.
    • Employee assistance program (EAP).
    • Employer-supported career development, including tuition reimbursement.

    Join our client's team in Effingham, Illinois, and be part of a group dedicated to delivering quality solutions to their clients in the automotive industry. If you're ready to take your career to the next level and make a difference, apply today!

  • 19 Days Ago

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Quality Assurance Manager
  • Mid-States Rubber Products, Inc.
  • Princeton, IN FULL_TIME
  • An ideal candidate will be familiar with TS-16949 and / or ISO-9000. Responsibilities include: Developing and implementing quality assurance policies and procedures - Conduct quality audits to ensure ...
  • Just Posted

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Quality Assurance Technician - Second Shift
  • The Krusteaz Company
  • Effingham, IL FULL_TIME
  • Pay: Compensation: The pay for this position is pre-determined at 19.73 per hour. $1.25 shift differential. Compensation for this role has been determined based on required experience, education, cert...
  • 12 Days Ago

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1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American
  • Jasper, IN FULL_TIME
  • Job Title: 1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
  • 21 Days Ago

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1502 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American Bancorp
  • Jasper, IN FULL_TIME
  • Job Title: 1502 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
  • 1 Month Ago

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1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY
  • German American Bancorp
  • Jasper, IN FULL_TIME
  • Job Title: 1516 FT Contact Center Agent - Jasper, IN, Evansville, IN, Shelbyville, KY Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or onl...
  • 28 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Vincennes, IN area

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Residential Property Field Inspector
  • National Insurance Inspection Services
  • Sullivan, IN
  • Job Description Job Description National Insurance Inspection Services, is a property inspection company currently seeki...
  • 3/28/2024 12:00:00 AM

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Quality Inspector
  • Trigo, The Pic Group
  • Vincennes, IN
  • TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Vincennes, IN. Overall Purpose o...
  • 3/27/2024 12:00:00 AM

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Quality Inspector
  • Trigo, The Pic Group
  • Vincennes, IN
  • TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Vincennes, IN. Overall Purpose o...
  • 3/27/2024 12:00:00 AM

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CSew-Sewing Machine Operator-1
  • KCARC
  • Vincennes, IN
  • KCARC is seeking applications for Sewing Machine Operator 1. This is a Full-Time, on-site position. Operate or tend sewi...
  • 3/27/2024 12:00:00 AM

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Shift Supervisor>
  • Denny's
  • Vincennes, IN
  • Denny's - 2728 N Sixth St [Restaurant Shift Supervisor] As a Shift Supervisor at Denny's, you'll: Oversee restaurant ope...
  • 3/27/2024 12:00:00 AM

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Diesel Mechanic Technician
  • Ryder System
  • Jasper, IN
  • Position Description Torque by Ryder is Immediately hiring a Permanent Full Time Experienced Mobile Diesel Technician to...
  • 3/25/2024 12:00:00 AM

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Quality Control Destruct Lab Technician- Night Shift
  • Futaba Indiana of America Corporation
  • Vincennes, IN
  • Job Type Full-time Description The QC Destruct Lab Technician area of responsibility will be determined by the QC Manage...
  • 3/24/2024 12:00:00 AM

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Shift Leader>
  • Captain D's
  • Vincennes, IN
  • Captain D's - 2713 N 6Th St [Shift Manager / Assistant Restaurant Manager] As a Shift Lead at Captain D's, you'll: Super...
  • 3/24/2024 12:00:00 AM

Vincennes is a city in and the county seat of Knox County, Indiana, United States. It is located on the lower Wabash River in the southwestern part of the state, nearly halfway between Evansville and Terre Haute. Founded in 1732 by French fur traders, notably, François-Marie Bissot, Sieur de Vincennes for whom the Fort was named, Vincennes is the oldest continually-inhabited European settlement in Indiana and one of the oldest settlements west of the Appalachians. According to the 2010 census, its population was 18,423, a decrease of 1.5% from 18,701 in 2000. Vincennes is the principal city o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$43,084 to $54,797
Vincennes, Indiana area prices
were up 1.3% from a year ago