Contact Center Quality Assurance Auditor jobs in Salinas, CA

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Supervisor
  • FLAG
  • Salinas, CA FULL_TIME
  • FLAG’s mission is to show our contractors & clients the best this industry can offer by upholding our principles of leadership, service, and exceptionalism.

    For a Best-in-Class experience, partner with FLAG and allow us to demonstrate how we’re changing the industry, and how we can do the same for you.

    Our client is looking to hire an Quality Assurance Supervisor role in Salinas, CA. This is a direct hire opportunity for our client.

    Job Description:

    Shift: 2nd Shift

    Schedule: 4 PM-2 AM (Overtime and weekends as required)

    *May Vary depending on business needs

    Position Summary: We are seeking a QA Supervisorto join our team! Under the direction of the Director of Quality Assurance and Quality Assurance Manager, the Quality Assurance Supervisor has the responsibility of overseeing the work performed by the QC technicians, manages the QC Hold Program, reviewing QC documentation, assisting in line checks when needed, and managing the files of QC documents. The Quality Assurance Supervisor will provide leadership and assist the Quality Assurance team in the direction that will maintain the Quality Assurance systems in place and make suggestions for continuous improvement to all facility processes.

    Qualifications:

    • Bachelor’s degree or Associates degree in Quality Assurance or related field is preferred or;
    • 2-3 years of Quality Assurance experience within a food environment.
    • HACCP and SQF certifications are preferred.
    • Bilingual in English and Spanish is a plus.

    Responsibilities:

    • As a Co-Practitioner, assists with implementation, verification, and validation of SQF program.
    • Cover food safety and quality responsibilities in the absence of the Quality Assurance Manager.
    • Coordinate Quality Assurance Department scheduling to assure adequate coverage.
    • Oversees line checks being performed by QC technicians.
    • Conducts line checks (including USDA Room) as needed.
    • Reviews QC and QC related production documents for completeness.
    • Participate in Mock and Customer requested Trace Recall Drills
    • Oversee Environmental Sampling Program including collection of swabs review of results, corrective actions and trends.
    • Supervise job specific Quality Assurance Standard Operating Procedure training, documentation and effectiveness.
    • Assist Quality Assurance Manager in maintaining Department metrics and continuous improvement initiatives.
    • Assign coverage and responsibility for food safety and quality to QA Manager during absence.
    • Organize and participate in GMP Inspections and monthly Internal Facility Audits.
    • Submits organic Individual Product Profiles (IPP’s) to organic certifier to maintain current System Plan Summary (SPS).
    • Prepares QC related investigation summary in preparation for Aged Inventory meetings.
    • Works with Purchasing, Inventory Control, and Warehouse personnel to ensure DMR follow-up is occurring.
    • Investigates any Discrepant Material Review issues which are not resolved in a timely manner.
    • Performs incoming raw material evaluation and related documentation.
    • Ensures proper records are maintained verifying allergen clean-ups have taken place.
    • Ensures all finished product specifications are current and communicating the information to the QC techs.
    • Assists QA Manager with time card review and management.
    • Performs other duties as assigned that improve the efficiency of the above processes and procedures.
    • Maintains the QC Office in an organized and professional manner
    • Perform additional duties as requested by the Quality Assurance Manager and/or Director.

    Perks and Benefits

    • Schedule; will be from 4pm-2am (tentative)
    • Compensation: $86K- $92k up to 20% Bonus
    • Health, Vision, Dental, Life Insurance-FREE (Associate only)
    • 401k (after 6 months)
    • 30% off Sketchers non-slip safety shoes (in store and online)
    • Non-Cold Environment

    Job Type: Full-time

    Salary: $86,000.00 - $92,000.00 per year

    Job Type: Full-time

    Pay: $86,000.00 - $92,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Evening shift
    • Monday to Friday
    • Overtime
    • Weekends as needed

    Application Question(s):

    • Are you open to working 2nd shift from 4pm to 2am? This is required.
    • Do you have quality assurance experience in the food manufacturing industry?

    Experience:

    • Manufacturing: 2 years (Preferred)
    • HACCP: 2 years (Preferred)
    • Quality Assurance: 3 years (Required)

    Language:

    • Spanish (Preferred)

    Work Location: In person

  • 3 Days Ago

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Quality Assurance Supervisor
  • organicgirl
  • Salinas, CA FULL_TIME
  • status: :Exempt: : reports to: Quality Assurance Manager: location: Salinas, CA : days/shifts: Mon-Fri; Variable Hours, 2nd shift; some Saturdays: Wage range Rate $68,000 - $70,000: PRIMARY PURPOSE:: ...
  • 13 Days Ago

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Quality Assurance/Training
  • US Commander, Navy Installations
  • Monterey, CA FULL_TIME
  • Duties Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Implement, conduct, and administer quality assurance/process improvement programs and tr...
  • 15 Days Ago

M
Manager, Corporate Quality Assurance
  • MX02 Mdlz Mexico
  • Salinas, CA FULL_TIME
  • Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You manage technical and scientific professionals respon...
  • 2 Months Ago

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Food Safety Quality Assurance Supervisor
  • Dole Food Company, Inc.
  • Soledad, CA FULL_TIME
  • Food Safety Quality Assurance Supervisor Category QA/Food Safety - Plant All Locations 32655 Camphora Gloria Rd, Soledad, California Position Type Full-Time/Regular Tracking Code 849 GENERAL DESCRIPTI...
  • 2 Days Ago

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Food Safety Quality Assurance Specialist
  • Dole Food Company, Inc.
  • Marina, CA FULL_TIME
  • Food Safety Quality Assurance Specialist Category QA/Food Safety - Field All Locations 315 Neponset Rd, Marina, California Position Type Full-Time/Regular Tracking Code 818 GENERAL DESCRIPTION / PRIMA...
  • 14 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Salinas, CA area

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Store Processor PT - Salinas Center
  • GOODWILL CENTRAL COAST
  • Salinas, CA
  • Job Details Job Location Salinas Center 15 - Salinas, CA Position Type Part Time Education Level Not Specified Salary Ra...
  • 3/28/2024 12:00:00 AM

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Store Processor FT - Capitola
  • GOODWILL CENTRAL COAST
  • Capitola, CA
  • Job Details Job Location Capitola 20 - Capitola, CA Position Type Full Time Education Level Not Specified Salary Range $...
  • 3/28/2024 12:00:00 AM

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Forklift Driver I
  • Santa Cruz Nutritionals
  • Santa Cruz, CA
  • We believe being healthy should not require tradeoffs. SCN BestCo is a leading innovator, developer and manufacturer of ...
  • 3/28/2024 12:00:00 AM

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Firefighter/Paramedic (Lateral Recruitment)
  • City of Santa Cruz, CA
  • Santa Cruz, CA
  • Salary : $84,696.00 - $127,368.00 Annually Location : City of Santa Cruz, CA Job Type: Regular Full-Time Job Number: 24-...
  • 3/28/2024 12:00:00 AM

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Senior Engineer - ($12,000 Cash Hiring Incentive)
  • City of Monterey, CA
  • Monterey, CA
  • Salary: $131,496.00 - $169,440.00 Annually Location : City of Monterey, CA Job Type: Full-Time Job Number: 23-0905 Depar...
  • 3/27/2024 12:00:00 AM

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Transportation Security Officer
  • Transportation Security Administration
  • Monterey, CA
  • Summary Transportation Security Officers are responsible for providing security and protection of travelers across all t...
  • 3/25/2024 12:00:00 AM

I
Licensed Vocational Nurse
  • Interim, Inc.
  • Monterey, CA
  • Description ***SIGN-ON BONUS - Eligible to new employee joining Interim, Inc.*** JOB DESCRIPTION The ideal candidate wil...
  • 3/25/2024 12:00:00 AM

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Quality Assurance Manager
  • Ocean Mist Farms
  • Castroville, CA
  • The Quality Assurance Manager will lead and manage Quality Assurance activities across all Ocean Mist Farms locations. R...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 23.2 square miles (60 km2), 99.84% of it land and 0.16% of it water. Prior to mass agricultural and urban development, much of the city consisted of rolling hills bisected by wooded creeks and interspersed with marsh land. Today, the city is located mostly on leveled ground, with some rolling hills and wooded gulches with creeks remaining in the north-eastern Creekbridge and Williams Ranch neighborhoods, as well as the Laurel Heights section of East Salinas. The natural ecosystems accompanying the area's topography and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$52,662 to $66,980
Salinas, California area prices
were up 2.5% from a year ago