Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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Our client is looking to hire an Quality Assurance Supervisor role in Salinas, CA. This is a direct hire opportunity for our client.
Job Description:
Shift: 2nd Shift
Schedule: 4 PM-2 AM (Overtime and weekends as required)
*May Vary depending on business needs
Position Summary: We are seeking a QA Supervisorto join our team! Under the direction of the Director of Quality Assurance and Quality Assurance Manager, the Quality Assurance Supervisor has the responsibility of overseeing the work performed by the QC technicians, manages the QC Hold Program, reviewing QC documentation, assisting in line checks when needed, and managing the files of QC documents. The Quality Assurance Supervisor will provide leadership and assist the Quality Assurance team in the direction that will maintain the Quality Assurance systems in place and make suggestions for continuous improvement to all facility processes.
Qualifications:
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Perks and Benefits
Job Type: Full-time
Salary: $86,000.00 - $92,000.00 per year
Job Type: Full-time
Pay: $86,000.00 - $92,000.00 per year
Benefits:
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Work Location: In person
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0 Contact Center Quality Assurance Auditor jobs found in Salinas, CA area