Contact Center Quality Assurance Auditor jobs in South Dakota
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Auditor
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
-
AuditorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Analyze and audit a variety of accounting systems.
- Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs.
- Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents.
- Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary.
- Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities.
- Utilize electronic databases to identify assets, documents, and other physical evidence.
- Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities.
- Perform ancillary investigation-related services in support of assigned cases as follows:
- Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations.
- Prepare interim and final reports throughout the investigation process for use by staff members.
- Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence.
- Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial.
- Meet with the designated federal agency personnel, state and local officials as needed throughout investigations.
- Other related duties as assigned and within scope.x
Qualifications:- Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field.
- Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis.
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc.
- U.S. Citizenship and ability to obtain adjudication for the requisite background investigation.
- Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:
- Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects.
- Relevant experience working with a federal or state legal or law enforcement entity.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 8 Days Ago
Contact Center Associate
- Bank Midwest
-
Sioux Falls, SD
FULL_TIME
- If you are looking for a career with a company that values honesty, integrity, and a passion for service and community involvement, join the Bank Midwest team! We are seeking a full-time Contact Cente...
- 1 Day Ago
Contact Center Representative II
- Voyage Federal Credit Union
-
Sioux Falls, SD
FULL_TIME
- Voyage Federal Credit Union is a member-owned business providing financial services to the Sioux Falls area for more than 75 years. We offer competitive wages, great benefits with room for personal an...
- 3 Days Ago
Contact Center Representative I
- Voyage Federal Credit Union
-
Sioux Falls, SD
FULL_TIME
- Voyage FCU is looking for the perfect candidate who is member-focused, eager to learn new technologies the credit union offers, and loves working with fun people. Our Contact Center Representative I p...
- 8 Days Ago
Remote Medicare Benefits Consultant - License Required
- Assurance
-
Dakota, SD
FULL_TIME
- Buying insurance can be complicated. Assurance is out to change that, leveraging data science to guide recommendations. Founded in 2016, Assurance has worked to make buying insurance easier for everyo...
- 24 Days Ago
Quality Assurance Technician
- American Foods Group, LLC
-
Yankton, SD
FULL_TIME
- What We Offer What to be part of something bigger? Click HERE to learn how. We offer a competitive total compensation package for you and your family: Hourly rate of pay: $22.80. Sign-on Bonus up to $...
- 13 Days Ago
Contact Center Quality Assurance Auditor jobs at Popular Companies
Quality Control Inspector
- Johnson Controls International
-
Dublin, Dublin
- What you will do As a Quality Control Inspector you will check, document and troubleshoot to ensure our products meet th...
- 4/19/2024 12:00:00 AM
Quality Control Inspector
- Flowserve Corporation
-
Raleigh, NC
- Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting yo...
- 4/17/2024 12:00:00 AM
Quality Control Inspector
- Flowserve Corporation
-
Raleigh, NC
- Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting yo...
- 4/17/2024 12:00:00 AM
Quality Control Inspector
- Aerospace Dynamics
-
Valencia, CA
- Job Description Job Description Position Summary: Quality Control inspectors work from blueprints, digital models and cu...
- 4/17/2024 12:00:00 AM
Quality Control Inspector
- Chemical Guys
-
Carson, CA
- Brand Overview Chemical Guys is more than a brand, it's a lifestyle with a worldwide following. Driven by adventure, a p...
- 4/17/2024 12:00:00 AM
Quality Control Inspector
- Murphy Company
-
Denver, CO
- Job Title: QC Inspector Job Description: Murphy Company is looking for an experienced Certified Welding Inspector (CWI) ...
- 4/16/2024 12:00:00 AM
Quality Control Inspector
- International Marine and Industrial Applicators
-
Groton, CT
- Description JOB TITLE: Quality Control Inspector JOB CODE: Quality Control REPORTS TO: Quality Assurance Manager. Direct...
- 4/15/2024 12:00:00 AM
Quality Control Inspector
- Murphy Company
-
Denver, CO
- Job Title: QC Inspector Job Description: Murphy Company is looking for an experienced Certified Welding Inspector (CWI) ...
- 4/15/2024 12:00:00 AM
About South Dakota
South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$42,844 to $54,485