Contact Center Quality Assurance Auditor jobs in North Platte, NE
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Auditor
- Contact Government Services, LLC
-
Cheyenne, WY
FULL_TIME
-
AuditorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Analyze and audit a variety of accounting systems.
- Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs.
- Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents.
- Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary.
- Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities.
- Utilize electronic databases to identify assets, documents, and other physical evidence.
- Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities.
- Perform ancillary investigation-related services in support of assigned cases as follows:
- Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations.
- Prepare interim and final reports throughout the investigation process for use by staff members.
- Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence.
- Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial.
- Meet with the designated federal agency personnel, state and local officials as needed throughout investigations.
- Other related duties as assigned and within scope.x
Qualifications:- Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field.
- Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis.
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc.
- U.S. Citizenship and ability to obtain adjudication for the requisite background investigation.
- Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:
- Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects.
- Relevant experience working with a federal or state legal or law enforcement entity.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 2 Months Ago
Contact Center Agent
- Blue Federal Credit Union
-
Cheyenne, WY
FULL_TIME
- At Blue, we discover pathways to realize your possibilities. Our Contact Center Agent is responsible for leading and directing efforts to build and strengthen relationships with current members and pr...
- 2 Months Ago
Quality Assurance / Safety Coordinator
- Strobel Energy Group LLC
-
Fort Laramie, WY
OTHER
- This position is based in Ft. Laramie, WY This position is responsible for ensuring the quality and safety of construction work performed by Strobel Energy Group. This position is for an industrial pr...
- 2 Months Ago
Contact Center Associate - Authorizations Agent - 100% Remote
- Frontdoor
-
Cheyenne, WY
OTHER
- Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in provid...
- 24 Days Ago
Electrical Quality Assurance Representative - Campus Lead
- WSP Global
-
Cheyenne, WY
FULL_TIME
- WSP USA Environment & Infrastructure, Inc. is seeking a Electrical Quality Assurance Representative - Campus Lead to join a data center construction project near Cheyenne, Wyoming This full-time, onsi...
- 13 Days Ago
Mechanical Quality Assurance Representative - Campus Lead
- WSP Global
-
Cheyenne, WY
FULL_TIME
- WSP USA Environment & Infrastructure, Inc. is seeking a Mechanical Quality Assurance Representative - Campus Lead to join a data center construction project near Cheyenne, Wyoming This full-time, onsi...
- 14 Days Ago
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0 Contact Center Quality Assurance Auditor jobs found in North Platte, NE area
Deli Production Team Member
- Pilot Company
-
North Platte, NE
- Company Description Pay Rates Starting between: $12.00 - $15.70 / hour Are you passionate about team building, customer ...
- 5/8/2024 12:00:00 AM
Sales Representative - Financial Institutions
- Heartland
-
North Platte, NE
- Sales Representative - Financial Institutions Heartland is partnered with some of the most prestigious financial institu...
- 5/8/2024 12:00:00 AM
NE-PT-North Platte
- TotalMed
-
North Platte, NE
- We are seeking a Physical Therapist for a travel assignment in North Platte Nebraska.
- 5/8/2024 12:00:00 AM
NE-PTA-North Platte
- TotalMed
-
North Platte, NE
- We are seeking a Physical Therapy Assistant for a travel assignment in North Platte Nebraska.
- 5/8/2024 12:00:00 AM
Sales Associate - 4069 North Platte, NE 69101
- Five Below
-
North Platte, NE
- At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
- 5/8/2024 12:00:00 AM
Retail Service Specialist
- Adams Bank and Trust
-
North Platte, NE
- We're looking for an experienced retail banker to join our In-Branch Retail Operations team! This position will support ...
- 5/8/2024 12:00:00 AM
Travel Nurse RN - Long Term Care - $1,800 per week
- Hiring Now!
-
North Platte, NE
- Genie Healthcare is seeking a travel nurse RN Long Term Care for a travel nursing job in North Platte, Nebraska. Job Des...
- 5/8/2024 12:00:00 AM
Bicycle Assembly Technician
- NW SERVICE ENTERPRISES INC
-
North Platte, NE
- Job Details Level Entry Job Location North Platte, NE - North Platte, NE Position Type Part Time Education Level Not Spe...
- 5/4/2024 12:00:00 AM
About North Platte, Nebraska
North Platte is a city in and the county seat of Lincoln County, Nebraska, United States. It is located in the southwestern part of the state, along Interstate 80, at the confluence of the North and South Platte Rivers forming the Platte River. The population was 24,733 at the 2010 census.
North Platte is a railroad town; Union Pacific Railroad's large Bailey Yard is located within the city. Today, North Platte is served only by freight trains, but during World War II the city was famous for the North Platte Canteen. Tens of thousands[citation needed] of volunteers from North Platte and surrou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$43,564 to $55,403
North Platte, Nebraska area prices
were up 2.3% from a year ago
were up 2.3% from a year ago