Contact Center Quality Assurance Auditor jobs in Norfolk, NE

Job Summary:

With oversight from the Director of Nursing (DON) the Quality Assurance (QA) Nurse assists the day-to-day nursing activities and assumes the accountability for quality services and nursing care. Assists in maintaining a physical, social, and psychological environment which will be conducive to the best interest and welfare of the resident in conjunction with our Core Values.

Essential Functions and Responsibilities:

• Serves as an in-house expert regarding standards of practice, Federal and State regulations and laws, and professional code of ethics governing nursing services.
• Assists with auditing and maintaining clinical policies and procedures as necessary to respond to changes in State and Federal regulations and/or to update on additional programs and initiatives (including but not limited to infection control, skin assessments, safety and resident rights.)
• Maintains records of all residents with infections. Collects data and prepares monthly and quarterly reports.
• Assists Director of Nursing with in-services to teach all employees information pertinent to infection control and other pertinent disciplines. Provides instruction to staff concerning quality of care and quality of life issues, and customer service and positive image.
• Coordinates the facility quality assessment and assurance committee, including the areas of infection control, pharmacy, and utilization review. Periodically audits, reviews and provides input on policies and procedures in conjunction with committee members.
• Conducts meaningful Quality Assurance meetings. Reviews unresolved issues/concerns and any other areas that remain out of compliance from prior meetings to develop a timeframe for correction. Discusses and promulgates issues/ concerns within the facility and collaborates with other departments to maintain compliance.
• Establishes and maintains tracking systems for data collection and recommendations related to quality assurance.
• Perform duties of staff nurse whenever and wherever required including but not limited to completing health assessments, developing and evaluation of care plans, and reviewing, implementing and evaluating residents’ medication, treatment and other charting requirements.
• Actively participates in QAPI (Quality Assurance Process Improvement) program, taking a proactive approach to quality care and services on a continuous basis with engagement of residents, family members and staff.
• Has fun in creating a positive atmosphere for residents in conjunction with our Core Values.
• Follows instructions and completes daily assignments as assigned and is proactive to change.
• Possesses understanding and compassion for the elderly population.
• Performs other duties as assigned.

Qualifications:

Education and Experience

• High School Diploma or equivalency (required).
• 1 year of practical nursing experience in a clinical setting or long term care facility (preferred).
• Advanced preparation in geriatric care (preferred).
• Possesses the ability to make independent decisions when circumstances warrant such action.
• Demonstrates leadership ability and willingness to work harmoniously with and supervise professional and non-professional personnel.

License/Certifications

• State of Iowa RN licensure by the Iowa Board of Nursing (required).
• CPR Certification (required).