Contact Center Quality Assurance Auditor jobs in New Hampshire

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Systems Engineer
  • SPECTRAFORCE TECHNOLOGIES Inc.
  • Merrimack, NH OTHER
  • Job Description

    Job Role: Contact Center Systems Engineer Location: Merrimack, NH (Hybrid – 1 week onsite per month) Duration: 12 Months Min pays rate: $70/hr on W2
     
    The Expertise You Have

    • Bachelor’s degree in Computer Science or equivalent
    • 8 years hands-on experience as a software engineer
    • Demonstrated experience as engineer responsible designing, developing, testing, supporting, and troubleshooting the Contact Center and telephony products.
    • Proficient in Java, Ansible, Python, any programming language and experienced in developing APIs and micro-services
    • Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible
    • Understanding of modern data architecture principals and patterns
    • Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
    • Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
    • Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus
    • Working with Event Driven Architecture -- Kafka, Webhooks
    • Test Driven Development -- JUnit, Jasmine, Karma, Protractor, Jest, etc.
    • Familiarity with NoSQL (MongoDB, DynamoDB, etc) a plus
    • Ability to trouble-shoot complex data issues across the e2e technology stack
    • Either hands-on Azure / AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)
    • Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
    • Self-starter, curious, collaborative, innovative, eager to learn and teach others every day

    The Value You Deliver

    • Write high-quality code for our applications that is reliable, scalable, and reusable
    • Understand the leadership vision and execute on that vision
    • Strengthen and promote the culture of innovation by setting examples
    • Find creative ways to get things done, and do them right
    • Foster a culture of best in class software engineering practices
    • Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
    • Ensure the high level of integrity in the team
    • Take ownership and accountability for figuring out what needs to be done

    Below is the brief introduction of SPECTRAFORCE, the benefits we offer and the disclaimers:
    Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.
    We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
    SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow and teams are trained to cultivate the joy of NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE. ;br />Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
    Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.

  • 22 Days Ago

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Customer Contact Center Representative
  • Franklin Savings Bank
  • Goffstown, NH FULL_TIME
  • Duties and Responsibilities Resolve customer complaints and/or answer questions with regard to products and services offered by the Bank and its subsidiary Independence Financial Advisors.Remain prope...
  • 1 Day Ago

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Club Contact Center Associate
  • Boys & Girls Clubs of Central NH
  • Concord, NH PART_TIME
  • Summary Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningf...
  • 4 Days Ago

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Club Contact Center Associate
  • Boys & Girls Clubs of Central and Northern NH
  • Concord, NH PART_TIME
  • Summary Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningf...
  • 5 Days Ago

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Contact Service Center Coordinator
  • Appalachian Mountain Cl
  • Gorham, NH FULL_TIME
  • Contact Service Center CoordinatorLocation: Joe Dodge Lodge at Pinkham Notch Visitor Center Reports to: Contact Service Center Manager Hourly rate: $15.00- $17.00 Summary Description:Founded in 1876, ...
  • 1 Month Ago

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Contact Service Center Supervisor
  • Appalachian Mountain Cl
  • Gorham, NH FULL_TIME
  • Job Title: Contact Service Center (CSC) Supervisor Reports to: Contact Service Center (CSC) ManagerLocation: Pinkham Notch, NH Founded in 1876, the Appalachian Mountain Club (www.outdoors.org) is the ...
  • 1 Month Ago

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Quality Control Inspector
  • Luttrell Staffing Group
  • Dublin, VA
  • Do you have thorough understanding of Fresh Fruit & Vegetable regulations? Luttrell Staffing Group, in partnership with ...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • AmeriTech Staffing, Inc.
  • Houston, TX
  • Job Description Job Description A sheet metal manufacturing company located in Northwest Houston has an opening for a QC...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • PrideStaff
  • Lake Forest, CA
  • Job Description Job Description Quality Control Inspector for a medical device manufacturer located in the Lake Forest a...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • Xtreme Aviation LLC
  • Opa Locka, FL
  • Description The QC Inspector reports to the Quality Control Manager. Inspectors are responsible for the efficient and ec...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • Professional Recruiters
  • Lehi, UT
  • Job Description Job Description Quality Control (QC) Inspector – Lehi, Utah Are you ready to make an impact as a Quality...
  • 3/27/2024 12:00:00 AM

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Quality Control Inspector
  • Expert Staffing West
  • San Diego, CA
  • Job Description Job Description JOB SUMMARY: As a Quality Control Inspector, you will be tasked with performing various ...
  • 3/26/2024 12:00:00 AM

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Quality Control Inspector
  • Adecco
  • Chicago, IL
  • Quality Control Inspector Experience with programming CMM vision systems required. Needs to be able to write code to pro...
  • 3/26/2024 12:00:00 AM

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Quality Control Inspector
  • Paragon Staffing, LLC
  • Edison, NJ
  • Paragon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, ...
  • 3/24/2024 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$48,159 to $61,253