Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Our quality department is in search of a talented and experienced candidate to join our team as a Quality Technician. To ensure success as a quality technician, you will need to inspect products to assure that they meet defined standards for durability, function and customer satisfaction.
Responsibilities are as follows but not limited to:
Inspect products according to quality and safety standards
Test finished goods to ensure they are made to print
Analyze and interpret technical information
Maintain company inspection reports
Ensure test equipment is calibrated and working correctly
Report quality issues to direct supervisor
Requirements:
Experience as a quality technician
Understanding of advanced mathematical concepts
Advanced organizational skills
High level of visual awareness
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Shift availability:
Work Location: In person