Contact Center Quality Assurance Auditor jobs in Mandan, ND

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Technician
  • Dakota Growers Pasta Company
  • Carrington, ND FULL_TIME
  • PLEASE APPLY ON OUR COMPANY WEBSITE: https://jobs.postholdings.com/8th-avenue/jobs/16597?lang=en-us

    Position Summary:

    Our Lab Technician is a valuable role for our facility. This role is critical to ensuring we keep our food safe, and of the highest quality. To do this, the QA Technician performs food safety and product quality review on production and packaging processes, and evaluates all finished goods coming out of the production area. This role is a valuable partner to Operations that is responsible for effectively identifying and communicating food safety and quality problems to the involved departments.

    Duties and Responsibilities:

    • Gathers samples and analyzes finished product with respect to customer specifications and

    HACCP requirements. Identifies any non-conforming product and food safety issues, investigates problems, and recommends solutions

    • Conduct routine floor audits of production and packaging areas to confirm correct product shapes, specifications, storage, packaging, labeling, and coding
    • Completes multiple quality analysis tests. Communicates with operations staff regarding product quality and warehouse staff regarding approval details and lot coding
    • Ensures all codes are accurate and identical to that on the packaged product and meets customer’s specifications and profiles
    • Maintains accurate documentation of analyzed product, compiling all proper steps in logging, product storage and expiration monitoring to ensure top quality. Prepares marketing samples for shipment, making sure all information is properly labelled and carefully packed to avoid product damage
    • Responsible for the identification of food safety hazards and issues. Perform necessary inspections of incoming ingredients, outgoing finished goods, or returned finished goods.

    Work with department managers to proactively identify and implement solutions and/or modifications to current procedures and programs to ensure the continuing safety of the finished product

    • Measure product samples and report dies that are out of specification
    • Hold any product manufactured out of specification and communicate with all involved departments regarding disposition
    • Maintain and review retention samples for quality purposes
    • Partner with company leadership to proactively identify and execute on continuous improvement opportunities in the areas of: safety, food safety, quality, productivity, and sanitation
    • Other duties, as assigned

    Education and Experience Required:

    • Must have a high school diploma or GED equivalent from an accredited institution
    • Must be able to work weekends, holidays and overtime as needed
    • Must have experience with Microsoft Office (Outlook, Excel, PowerPoint)

    Preferred Education, Experience, and Skills:

    • Bachelor’s Degree in food related field. (Food Science, Chemistry, Microbiology,

    Biochemistry, etc.)

    • Experience in quality assurance testing
    • Work experience with DGPC
    • Knowledge of DGPC products and procedures

    Physical Requirements: Qualified candidates must be able to perform the following physical job requirements, with or without reasonable accommodation:

    • Must be able to crouch, kneel, and stoop 3 hours per shift
    • Must be able to reach above shoulders 3 hours per shift
    • Must be able to bend, sit, stand, and walk 6 hours per shift
    • Must be able to balance 8 hours per shift
    • Must be able climb and work off ladder 3 hours per shift
    • Must be able to work in dusty environment 8 hours per shift
    • Must be able to work in high heat/humidity 6 hours per shift
    • Must be able to push/pull for 6 hours per shift
    • Must be able to perform simple grasping, fine manipulation and feel 8 hours per shift
    • Must be able to lift/carry up to 50 pounds 3 hours per shift
    • Must be able to lift/carry 11 pounds to 34 pounds 6 hours per shift
    • Must be able to express or exchange ideas by means of spoken or written word and distinguish object or equipment visually
    • Must be able to work 12-hour shifts

    Job Type: Full-time

    Pay: $21.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Retirement plan
    • Vision insurance

    Experience level:

    • Under 1 year

    Schedule:

    • 12 hour shift

    Work setting:

    • In-person
    • Manufacturing facility

    People with a criminal record are encouraged to apply

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Manufacturing: 1 year (Preferred)
    • Quality Control Inspectors: 1 year (Preferred)

    Work Location: In person

  • 20 Days Ago

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Quality Assurance Manager
  • Da Vinci Software
  • Bismarck, ND FULL_TIME
  • Our client is looking for a Quality Assurance Manager to play a leadership role in managing quality assurance for the Unemployment Insurance Modernization (UI Mod) Project. The person in this position...
  • 3 Days Ago

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Quality Assurance Analyst
  • Da Vinci Software
  • Bismarck, ND FULL_TIME
  • As the User Acceptance Testing Analyst, you will be responsible for user acceptance testers for the Self-Service Portal and Combined Eligibility System (SPACES), through the development of requirement...
  • 8 Days Ago

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Quality Control Technician
  • Rinker Materials Career Center
  • MENOKEN, ND FULL_TIME
  • Why Join Our Team? Joining Rinker means becoming a part of a team that's committed to making a positive impact. When you work with us, you're not just building structures; you're contributing to the g...
  • 4 Days Ago

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Obstetrics Registered Nurse (Contact)
  • Worldwide Medical Staffing
  • Belcourt, ND CONTRACTOR
  • Worldwide Medical Staffing is a Native-Veteran-owned staffing agency with a 30-year service history with US Government Hospitals. Unlock your Nursing career with Worldwide Medical Staffing and Indian ...
  • 24 Days Ago

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RN Med Surg Dickinson, ND
  • Quality Clinicians
  • Dickinson, ND FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $1489-$2489/week Multiple shift openings Job Description/Responsibilities...
  • 24 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Mandan, ND area

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Radiology Technologist
  • Sanford Health
  • Bismarck, ND
  • Create Your Career with Us At Sanford Health, we are proud to offer development and advancement opportunities to our nea...
  • 3/28/2024 12:00:00 AM

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Interventional Radiology Technologist
  • Common Spirit
  • Bismarck, ND
  • Overview Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the li...
  • 3/28/2024 12:00:00 AM

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Radiology Technologist
  • Sanford Health
  • Bismarck, ND
  • Create Your Career with Us At Sanford Health, we are proud to offer development and advancement opportunities to our nea...
  • 3/26/2024 12:00:00 AM

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Radiology Technologist
  • Sanford Health
  • Bismarck, ND
  • Create Your Career with Us At Sanford Health, we are proud to offer development and advancement opportunities to our nea...
  • 3/25/2024 12:00:00 AM

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Radiology Tech - Full time
  • Sanford Health
  • Bismarck, ND
  • Create Your Career with Us At Sanford Health, we are proud to offer development and advancement opportunities to our nea...
  • 3/25/2024 12:00:00 AM

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Radiology Tech - Full time
  • Sanford Health
  • Bismarck, ND
  • Create Your Career with Us At Sanford Health, we are proud to offer development and advancement opportunities to our nea...
  • 3/25/2024 12:00:00 AM

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Radiology Technologist
  • Sanford Health
  • Bismarck, ND
  • Create Your Career with Us At Sanford Health, we are proud to offer development and advancement opportunities to our nea...
  • 3/25/2024 12:00:00 AM

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Radiology Tech - Straight Weekends
  • Sanford Health
  • Bismarck, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

Mandan is a city on the eastern border of Morton County and is the seventh-largest city in North Dakota. Founded in 1879 on the west side of the upper Missouri River, it was designated in 1881 as the county seat of Morton County. The U.S. Census Bureau estimated the 2017 population at 22,228. Located across the Missouri River from the state capital of Bismarck, Mandan is a core city of the Bismarck-Mandan Metropolitan Statistical Area. According to the United States Census Bureau, the city has a total area of 11.13 square miles (28.83 km2), of which 11.03 square miles (28.57 km2) is land and 0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$46,400 to $59,016
Mandan, North Dakota area prices
were up 0.8% from a year ago