Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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Position Summary:
Our Lab Technician is a valuable role for our facility. This role is critical to ensuring we keep our food safe, and of the highest quality. To do this, the QA Technician performs food safety and product quality review on production and packaging processes, and evaluates all finished goods coming out of the production area. This role is a valuable partner to Operations that is responsible for effectively identifying and communicating food safety and quality problems to the involved departments.
Duties and Responsibilities:
HACCP requirements. Identifies any non-conforming product and food safety issues, investigates problems, and recommends solutions
Work with department managers to proactively identify and implement solutions and/or modifications to current procedures and programs to ensure the continuing safety of the finished product
Education and Experience Required:
Preferred Education, Experience, and Skills:
Biochemistry, etc.)
Physical Requirements: Qualified candidates must be able to perform the following physical job requirements, with or without reasonable accommodation:
Job Type: Full-time
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Work setting:
People with a criminal record are encouraged to apply
Education:
Experience:
Work Location: In person
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